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WHAT TYPE OF LANDLORD ARE YOU?

Chapmans is a small yet mighty full service Property Lettings & Management agencybased in Edinburgh. Our team of friendly and cheerful letting experts apply a common-senseapproach to our range of specialist services, tailored to suit your specific needs as a landlord.

In a sector filled with legislation, rules and regulations and more changes on the way, weare a reliable, steadfast and accredited service provider - offering added peace of mind that you and your rental property are in good hands. Since we began back in 2010, wehave been dedicated to keeping our landlords happy and our standards high - ensuringyour rental property is protected, is supplying you with a regular income stream and your investment is future-proofed.

WE KNOW PROPERTY. WE KNOW LEGISLATION. WE KNOWYOU, OUR LANDLORDS…

NO MATTER WHAT TYPE OF LANDLORD YOU ARE, OUR COMPREHENSIVE RANGE OFSERVICES ARE DESIGNED TO SUIT YOUR NEEDS AND CIRCUMSTANCES.

Are you looking to move agency because you are unhappywith certain elements of the service? Have you been puttingthis off because you think it will be too much hassle?

SWITCHER

Are you starting out on your property investment adventure?Has your portfolio grown too big for you to manage yourself? Are you looking at alternative borrowing structuresto mitigate ongoing tax changes?

Are you moving abroad? Do you need peace of mind andno distractions so you can focus on your career or otherimportant matters? Or, are you simply moving house andplan to rent out your former home?

INVESTOR RELOCATOR

Are you an executor, insolvency practitioner or a family memberlooking after your client’s/family member’s home? Are youlooking to keep the family home and perhaps rent it out totrustworthy tenants who will look after and care for it? Is thefamily home empty with no direct family around to pop in tomake sure everything is still ok?

CARE & LATER YEARSIs your child about to go to University/leave their Halls ofResidence? Are you reluctant to spend £6,000 plus on renteach year with no tangible benefit? Do you want your child to have some sensible support while far away from home?

PARENT

OUR SERVICES

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FULL MANAGEMENT SERVICEWhere you want to make sure you are fully protected and compliant and/or don’t have the time to see to everything thatrenting out a property brings with it and don’t want tenants contacting you 24/7.

Going down this route means you outsource all the stress andhassle of managing your property to a team of experts who thriveon it! You basically hand over the keys and we do the rest – giving you peace of mind and security over your investment, aswell as ongoing support, advice and protection (and no 3amwake up calls!).

LET ONLY SERVICEIf you are worried about making sure you are protected legallyfrom lease documentation to legislative compliance, but you areconfident you can deal with ongoing maintenance/tenancyissues, then you may wish to use our Let Only service.

This service offers you advice on compliance, ensures optimum market rent is achieved, finds and references your tenants and offers the security of protection through compliantdocumentation.

MARKETING ONLY SERVICEYou may be more than happy to carry out every element of letting out your property – from viewings to compliance, to leases, management and maintenance...however, you may wishto reach a wider pool of tenants above and beyond those whichclassified ad sites have to offer.

The more targeted and professional portal sites are subscriptionbased, but we are happy to use our portals to advertise yourproperty on your behalf and field all enquiries directly to you toaction accordingly.

VOID MANAGEMENTAre you concerned about a property you own lying empty for alength of time? Perhaps you live at an inconvenient distance,abroad or don’t have any relatives nearby who can periodicallycheck up on it. Does your insurance policy stipulate regularinspections?

With our specially created Void Management service we checkyour empty property, forward post, run all the taps and check forleaks and damage on a fortnightly basis.

APPRAISAL, ANALYSIS & ADVICEAre you deciding whether you want to rent out your property orpurchase a buy-to-let investment? We offer a tailored service tohelp reduce the worry, offer answers and help you decide if this is the right course of action to take to suit your long andshort-term goals.

Already have an existing portfolio? Whether you manage thisyourself or it is with another agency we can provide a comprehensive appraisal of your portfolio. This entails us inspecting the properties from a maintenance, marketing andcompliance viewpoint and then following up with an inclusivereport on where rental values can be improved, tenant qualitycan be enhanced and if the property is compliant with legislation.We can also offer advice on the best route forward for you andeach property by providing you with a clear, tailored short andlong-term strategy.

These services are aimed at helping you save time, money andstress and maximise your returns. Should you then wish toswitch to Chapmans, we can help you manage this through ourstress-free Switcher service.

OUR SERVICES

OUR SERVICES

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INITIAL RESPONSE – OUR 24/7MAINTENANCE COVERWe have invested in a highly comprehensive yet easy-to-use24/7 online repair reporting system managed by our in-housetrained and experienced tradesperson to help protect your property around the clock. In over 40 languages our tenants caneasily and accurately report their maintenance issues which wedeal with promptly to avoid unnecessary deterioration. On top ofthis we also have a 24/7 emergency number for ‘out of hours’peace of mind.

A benefit of our ‘Full Management Contract’ is the automaticenrolment onto our Initial Response service. This has the dualbenefit of keeping your costs down as a Landlord and keepingyour tenants happy!

ADDITIONAL SERVICESWe offer a full ‘turnkey’ operation at Chapmans with a multitudeof additional services delivered in-house or via our bank of trusted professional providers.

Here are just a few…

Landlord Insurance - a guide to what sort of policy you should be obtaining to protect your investment

Easy Switcher service – if you feel Chapmans can offer you more we have a tried and tested streamlined approach to helping you switch agencies

Professional Photography & Floorplans

Decluttering Service

Storage & Shipping

Holiday Let Advice

SALESIf at any point you choose to sell, we can offer advice on how to proceed to maximise your return and minimise costs if yourproperty sits empty, hopefully helping to reduce any stress andanxiety.

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OUR SERVICES

OUR SERVICES

1. PROFESSIONAL STANDING – Chapmans isa trusted and accredited agency through Landlord AccreditationScotland and is also a CLA member (Council of Letting Agents).Laura Chapman is on the steering group for the CLA workinghard in terms of influencing policy and driving up standardsacross all areas of the industry and also runs regular trainingseminars to professional firms.

2. COMMUNICATION – we are a smaller agencywhich means you will benefit from the whole team knowing you,your property and your tenants.

3. PEACE OF MIND – we remain up-to-date andwhere possible, one step ahead of everything going on in therental sector so at all times we are highly knowledgeable andinformed. This allows us to make you aware of anything that mayimpact on you or your property in a timely manner so you aresafe in the knowledge we are on top of it!

4. UNDERSTANDING – we understand the delicatebalance of the financial and emotional issues that come withowning and managing property because we are landlords ourselves.

5. INSIDE OUT – we promise that your property will bewell managed to the highest of standards at all times by ourteam of experts and that we will make it our business to knowyour property as well as you do.

6. FLEXIBILITY – our pick and mix comprehensiveservice offerings can be tailored to suit your specific needs andalso allow you the flexibility to choose how involved you want tobe as a landlord.

7. INITIAL RESPONSE – we have invested in ahighly comprehensive, yet easy-to-use, 24/7 online repairreporting system to help protect your property around the clock.In over 40 languages our tenants can easily and accuratelyreport their maintenance issues which we deal with promptly. We also benefit from having Tim, our in-house trained and experienced tradesperson, who helps organise and advise onmore complicated issues.

8. QUALITY CHECKS – our reference checkingprocess is rigorous and to date, we’ve never had a single rentdefault. We know that putting in a significant effort getting theright tenant in place at the beginning of the process means lessissues throughout the tenancy. We also place a huge amount ofimportance on carrying out a thorough inventory and periodicinspections throughout each tenancy.

9. FUTURE-PROOFING – we understand and fullyappreciate that your property is an investment that needs to becared for and nurtured and so we constantly take steps alongthe way to make sure your property is protected now and for thefuture in terms of rental yield and capital value.

10. EXCELLENT SERVICE EXPERIENCE– since the agency began, we have never had a client leave usbecause they were unhappy with our service – we like to thinkthat speaks volumes!

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OUR SERVICES

Our size helps us offer a flexible, approachable,resourceful and comprehensiveservice – one that is tailored to suit each and every one ofour client’s individual needs and circumstances. Our standards are high, as is our passion for the service weoffer and ultimately, the serviceexperienced by our clients.

OF OUR LANDLORDS WOULDRECOMMEND US

100%

OF OUR LANDLORDS BELIEVE WEOFFER VALUE FOR MONEY

100%

OF OUR CLIENTS THINK WEARE APPROACHABLE, EASY TOCONTACT & PROVIDE PROMPTSERVICE

100%

OF OUR LANDLORDS SAYWE DEMONSTRATETRUSTWORTHINESS & INTEGRITY

100%

WHY YOU SHOULDUSE US...

10 REASONS WHY YOU SHOULD CONSIDERUSING CHAPMANS...

Figures taken from a Survey sent June 2016 with 18 respondents

I have worked with Laura Chapman since I moved toLondon back in 2011 and decided to rent out my flat inEdinburgh. After meeting Laura I knew that she tickedall the boxes and quickly decided to go with Chapmans,even though I knew it was quite a new business andwas up against some well established brands. For thelast five years I have had no issues with my propertyand I don't have to worry as Laura has done a great jobat screening and finding good tenants.

It has been a pleasure working with Laura and the teamand it’s been fantastic to see the business expand,which just shows the great service that Chapmans provide to other customers as well. I would highly recommend Chapmans to anyone looking for a personaland trustworthy letting agency service.

JIM GYWTHER, LONDON

OUR SERVICES

WHAT OUR CLIENTS HAVE TOSAY ABOUT US...

Chapmans have gone fromstrength to strength throughexcelling in offering a topnotch service to our landlordsand tenants. We never takefor granted that our clientshave a large choice of agencies, so we are constantly motivated to buildon our knowledge and strengthen our service offering - we believe this iswhy our business has mainlygrown on recommendationsand word of mouth.

Opposite we let our landlordstell you a little more about whyyou should use us for all yourproperty managementneeds…

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“Chapmans have been managing my property for over 4 years and have done an outstanding job. They areextremely knowledgeable, always ensure I understandmy obligations as a landlord and are very proactive whenit comes to managing my property. I also always feel likeI receive a very personal service from them. I have heardso many bad stories about letting agencies that I feelvery lucky to have found such a good company first timearound. I trust them 100% to look after my property andmy tenants and cannot recommend them highly enoughto anyone looking for a letting agency.

RUTH LEE, EDINBURGH

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