Chapter 1 BS

7/26/2019 Chapter 1 BS

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Chapter ONE

What is

Organizational Behavior?


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What Managers Do

Managerial Activities

Make decisions

Allocate resources

Direct activities of others to

attain goals

Managers (oradministrators

)Individuals who achieve goals through

other people.


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Where Managers Work

Organization

A consciously coordinated social unit,

composed of two or more people, thatfunctions on a relatively continuous

basis to achieve a common goal or set

of goals.


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Management Functions

Planning Organizing

LeadingControlling

Management

Functions


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Management Functions (contd)

Planning

A process that includes defining goals,

establishing strategy, and developing

plans to coordinate activities.


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Organizing

Determining what tasks are to be done,

who is to do them, how the tasks are to

be grouped, who reports to whom, and

where decisions are to be made.


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Leading

A function that includes motivating

employees, directing others, selecting

the most effective communication

channels, and resolving conflicts.


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Controlling

Monitoring activities to ensure they are

being accomplished as planned and

correcting any significant deviations.


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MintzbergsManagerial Roles

E X H I B I T 11


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Mintzbergs Managerial Roles (contd)

E X H I B I T 11 (contd)


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Mintzbergs Managerial Roles (contd)

E X H I B I T 11 (contd)


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Management Skills

Technical skills

The ability to apply specialized knowledge or

expertise.

Human skills

The ability to work with, understand, and

motivate other people, both individually and in

groups.Conceptual Skills

The mental ability to analyze and diagnose

complex situations.


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Effective VS Successful


1. Traditional management Decision making, planning, and controlling

2.Communication

Exchanging routine information and processingpaperwork

3.Human resource management

Motivating, disciplining, managing conflict, staffing, and

training

4.Networking

Socializing, politicking, and interacting with others


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Effective Versus Successful



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Enter Organizational Behavior

Organizational behavior (OB)

A field of study that investigates the

impact that individuals, groups, andstructure have on behavior within

organizations, for the purpose of applying

such knowledge toward improving an

organizationseffectiveness.

j kf i i


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Domestic

Partners

Major Workforce Diversity

Categories

Race Non-Christian

National

Origin

Age

Disability

E X H I B I T 14

Gender


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Challenges and Opportunity for OB

(contd)

Improving People Skills

Empowering People

Stimulating Innovation and Change

Coping with Temporariness

Working in Networked Organizations

Helping Employees Balance Work/LifeConflicts

Improving Ethical Behavior

Managing People during the War on Terrorism


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The Dependent Variables (contd)

Productivity

A performance measure that includes

effectiveness and efficiency.

Effectiveness

Achievement of goals.

Efficiency

Meeting goals at a low cost.


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Absenteeism

The failure to report to work.

Turnover

The voluntary and involuntary

permanent withdrawal from an

organization.


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Deviant Workplace Behavior

Voluntary behavior that violates

significant organizational norms and

thereby threatens the well-being of the

organization and/or any of its members.


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Organizational citizenship behavior(OCB)

Discretionary behavior that is not part ofan employees formal job requirements,

but that nevertheless promotes the effective

functioning of the organization.


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Job satisfaction

A general attitude (not a behavior)

toward ones job; a positive feeling ofone's job resulting from an evaluation of

its characteristics.


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END

OF

CHAPTER ONE

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Chapter 1 BS