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Chapter 1 Establishing a Framework for Business Communication. Business Communication , 14e Lehman and DuFrene. Chapter 1. Purposes of Group Communication. Achievement or Task Purpose To serve on a decision-making or problem-solving group To get the job done Maintenance or Social Purpose - PowerPoint PPT Presentation
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Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Chapter 1
Establishing a Framework for Business Communication
Business Communication, 14eLehman and DuFrene
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Purposes of Group Communication
Achievement or Task Purpose— To serve on a decision-making
or problem-solving group — To get the job done
Maintenance or Social Purpose— To assist in the betterment of
individual members from a behavioral point of view
— To develop group morale
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Communication Process Model
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Communication ChannelsChapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Levels of CommunicationChapter 1
Intrapersonal
Group PublicOrganizational
Interpersonal
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Formal ChannelsRules procedures, policy created by management to control individual and group behavior
Communication ChannelsChapter 1
Informal ChannelsPatterns that emerge as people interact within a formal system to create a satisfying environment
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Grapevine: An Informal Communication Channel
Speedy but inaccurate (rumor mill) Message passes from one to one until
it reaches the end of the line
No more or less accurate than other communication channels
Message distribution is network in nature rather than linear
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Flow of Information Within an Organization
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Strategic Forces Influencing Business Communication
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Four Dimensions of Business Behavior
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Diversity ChallengesChapter 1
International Gender Intercultural Intergenerational
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Barriers to Intercultural Communication
Ethnocentrism Stereotypes Interpretation of time Personal space requirements Body language Translation limitations Lack of language training
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Impacts of Technology
Data collection and analysis
Clearer and more effective messages
Distance overcome Legal and ethical issues
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
A Way to Remain Competitivein a Global Market
Team Environment Organization of the Future
Small group with complementary skills working together for a common purpose
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
SynergyChapter 1
The whole is greater than the sum of the parts.
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Benefits of Work Teams
Make workers happier by causing them to feel they are shaping their jobs
Increase efficiency by eliminating layers of managers passing down orders and monitoring performance
Enable a company to draw on the skills and imagination of the whole work force
Chapter 1
Business Communication, 14th edition by Lehman and DuFrene Copyright 2005 by South-Western, a division of Thomson Learning
Important Team Skills
Problem solving and goal setting Conflict resolution Distributed leadership skills Commitment to evaluate the group process Ability to understand needs of co-workers Effective communication skills Ability to deal with barriers
Chapter 1
