Chapter 10 garrison

8/17/2019 Chapter 10 garrison

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IBUS 618 Dr. Yang 1

Chapter 10

Performance Management


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IBUS 618 Dr. Yang 2

Chapter Objectives

The aim of this chapter is to draw together the

ree!ant iterat"re on performance management in

the internationa conte#t as it reates to I$%M.

The foc"s is on identif&ing aspects that re'"ire as"(stantia modification of traditiona performance

management )especia& appraisa criteria and

processes* that are imposed (& internationa

operations. +e specifica& address the foowing aspects,

Cont.

The aim of this chapter is to draw together the

ree!ant iterat"re on performance management in

the internationa conte#t as it reates to I$%M.

The foc"s is on identif&ing aspects that re'"ire as"(stantia modification of traditiona performance

management )especia& appraisa criteria and

processes* that are imposed (& internationa

operations. +e specifica& address the foowing aspects,

Cont.


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IBUS 618 Dr. Yang -

Chapter Objectives (cont.)

M"tinationa performance management at the go(a and

oca e!e, onsidering aspects s"ch as non/compara(e

data0 the !oatiit& of the go(a en!ironment0 the effect of

distance and e!e of s"(sidiar& mat"rit&

Performance management as part of a m"tinationas contros&stem

actors associated with e#patriate performance0 inc"ding

compensation pac3age0 tas3 and roe0 head'"arters s"pport0

host en!ironment factors and c"t"ra ad4"stment

Performance management of e#patriates and non/e#patriates0 and for those on non/standard assignments s"ch

as comm"ter and !irt"a

Iss"es reated to the performance appraisa of internationa

empo&ees.

M"tinationa performance management at the go(a and

oca e!e, onsidering aspects s"ch as non/compara(e

data0 the !oatiit& of the go(a en!ironment0 the effect of

distance and e!e of s"(sidiar& mat"rit&

Performance management as part of a m"tinationas contros&stem

actors associated with e#patriate performance0 inc"ding

compensation pac3age0 tas3 and roe0 head'"arters s"pport0

host en!ironment factors and c"t"ra ad4"stment

Performance management of e#patriates and non/e#patriates0 and for those on non/standard assignments s"ch

as comm"ter and !irt"a

Iss"es reated to the performance appraisa of internationa

empo&ees.


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IBUS 618 Dr. Yang 5

Performance Management

process that ena(es the m"tinationa

to e!a"ate and contin"o"s& impro!e

indi!id"a0 s"(sidiar& "nit0 and corporate

performance0 against cear& defined0pre/set goas and targets


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IBUS 618 Dr. Yang 6

Evaluating Subsidiary Performance

actors to consider, +hoe !ers"s part

on/compara(e data

9oatiit& of the go(a en!ironment

Separation (& time and distance

9aria(e e!es of mat"rit&


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IBUS 618 Dr. Yang :

Control and Performance

Management Performance management is part of the

m"tinationas contro s&stem.

Performance targets are part of forma contro.

Performance management contri("tes to

shaping corporate c"t"re0 e.g. +ho cond"cts performance appraisa

Tangi(e !ers"s intangi(e criteria

Indi!id"a !ers"s team (ased appraisa

$ow res"ts in3ed to $% decisions0 e.g.0

compensation and promotion


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IBUS 618 Dr. Yang 8

ariables !ffecting E"patriate

Performance

"t"ra ad4"stment ; sef and fami&

$ost en!ironment

$ead'"arters s"pport

Tas3

ompensation

pac3age


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IBUS 618 Dr. Yang =

#ndividual Performance Management

The tas3,

hief e#ec"ti!e officer

Str"ct"re reprod"cer

Tro"(eshooter

>perati!e

Tas3 !aria(es are genera& considered

more "nder the contro of the m"tinationathan en!ironmenta factors.


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IBUS 618 Dr. Yang 1?

$oles

roe is the organi@ed set of (eha!iors assigned

to a partic"ar position.


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IBUS 618 Dr. Yang 11

PC% $ole Conception


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&C% $ole Conception


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IBUS 618 Dr. Yang 1-

'ead(uarters) Support

The s"pport of head'"arters is important

; (oth to the indi!id"a e#patriate and

accompan&ing fami& mem(ers ; as a

performance !aria(e


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&he 'ost Environment

The e#terna conte#t can (e a ma4or determinant

of e#patriate performance

Differing demands in terms of the conte#t,

Societa Aega


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Conte"tual Model of E"patriate Performance

Management


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%on*e"patriate Performance

Management


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IBUS 618 Dr. Yang 1:

Performance !ppraisal

Performance criteria $ard goas, o(4ecti!e0 '"antifia(e and can (e

direct& meas"red

Soft goas, reationship or trait/(ased onte#t"a goas, factors that res"t from the

sit"ation in which performance occ"rs

n appraisa s&stem that "ses hard0 soft

and conte#t"a criteria is ad!ocated


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Other +actors !ffecting !ppraisal

+ho cond"cts the performance appraisa

Use of standardi@ed or c"stomi@ed

appraisa form

re'"enc& of appraisa

Performance feed(ac3 Time&

Ceographica distance affects


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IBUS 618 Dr. Yang 1=

!ppraisal of 'C%s

The practice itsef confronts the iss"e of

c"t"ra appica(iit&.

Ma& (e necessar& to "se oca staff and a

c"stomi@ed form.

Ae!e of position in!o!ed is an important

consideration.


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IBUS 618 Dr. Yang 2?

'C% $ole Conception


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Chapter Summary

Technica competence is a necessar& ("t ins"fficient

condition for s"ccessf" internationa performance.

Most m"tinationa firms see3 manageria

characteristics when seecting internationamanagers0 e.g. ross/c"t"ra interpersona s3is

Sensiti!it& to foreign norms and !a"es and


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Chapter Summary (cont.)

+e ha!e e#pored in this chapter, The (asic components of performance management

s&stem that is conscio"s of and responds to the

organi@ationa0 nationa and internationa eements.

M"tinationa performance aspects s"ch as whoe )go(a*!ers"s part )s"(sidiar&*0 non/compara(e data0 the !oatiit&

of the go(a en!ironment0 the effect of distance0 and the

e!e of mat"rit&.

Performance management as a contro mechanism

actors associated with e#patriate performance, the

compensation pac3age tas3 and roe head'"arters

s"pport host en!ironment factors and c"t"ra ad4"stment.

(cont.)


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IBUS 618 Dr. Yang 2-


Performance management of non/e#patriates and

those on non/standard assignments0 e.g. 9irt"a assignments as an i"stration of some of the

aspects that need to (e considered in non/traditiona

t&pes of assignments.

Specific iss"es reating to the performance

appraisa of internationa empo&ees

ppraisa of $ empo&ees in s"(sidiar&

operations.

(cont.)

Performance management of non/e#patriates and

those on non/standard assignments0 e.g. 9irt"a assignments as an i"stration of some of the

aspects that need to (e considered in non/traditiona

t&pes of assignments.

Specific iss"es reating to the performance

appraisa of internationa empo&ees

ppraisa of $ empo&ees in s"(sidiar&

operations.

(cont.)


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Broadening o"t the disc"ssion to the m"tinationa

e!e and addressing performance management

and appraisa concerns reated to non/e#patriates

and those on non/standard assignments has (een"sef" to remind "s that there are man& dimensions

to internationa ("siness operations that need to (e

considered when designing an effecti!e

performance management s&stem in the

m"tinationa conte#t.

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Chapter 10 garrison