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Chapter 2
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 1
Mastering Team Skills and Interpersonal Communication
Learning Objectives
1. Communicating effectively in teams
2. Communicating collaboratively
3. Making meetings more productive
4. Improving listening skills
5. Improving nonverbal communication
6. Developing business etiquette
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Communicating Effectively
in Teams
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•Information
•Knowledge
•Solutions
•Diversity
•Performance
Advantages of Teams
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•Hidden Agenda
•Groupthink
•Cost Issues
Disadvantages of Teams
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Traits of Effective Teams
•Clarity of Purpose •Full Engagement
•Consensus •Creativity
•Technical Skills •Communication
Summary of Discussion
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Collaborating on Communication Efforts
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Collaborative Writing
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Select Collaborators
Agree on Goals
Take Time to Bond
Set Responsibilities
Collaborative Writing
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Clarify Processes
Avoid Group Writing
Use Compatible Tools
Check Progress Often
Collaborative Technology
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•Content Management•Shared Workspaces•Groupware
Workplace Feedback
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•Constructive
•Destructive
Summary of Discussion
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Making Your Meetings More Productive
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Productive Meetings
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The Purpose Participants
Time & Venue The Agenda
Conduct Meetings
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•Stay Focused
•Follow the Rules
•Encourage
•Participate
•Close Effectively
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• Instant Messaging•Teleconferencing•Videoconferencing•Web Meetings
Virtual Meetings
Summary of Discussion
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Improving Your Listening
Skills
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Approaches to Listening
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Content Critical
ActiveEmpathic
The Listening Process
1. Receiving
2. Decoding
3. Remembering
4. Evaluating
5. RespondingCopyright © 2014 Pearson Education, Inc. Chapter 2 - 21
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Selective Listening
Selective Perception
Language or Experience
Barriers to Listening
Summary of Discussion
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Improving Your Nonverbal
Communication Skills
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Nonverbal Signals
Verbal Messages
ReplaceEnhance Weaken
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Facial Expressions
Vocal Characteristics
Touching Behavior
Gestures and Posture
Personal Appearance
Time and Space
Categories of Nonverbal Communication
Summary of Discussion
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Developing Your Business Etiquette
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In the Workplace• First Impressions
• Personal Appearance• Personal Demeanor• Business Meetings• Phone Skills or Habits
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In Social Settings
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• First Impressions
• Personal Introductions• Business Meals• Mobile Phones• Virtual Assistants
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Business Etiquette Online
• Avoid personal attacks and stay focused
• Do not present opinions as facts
• Use good grammar and punctuation
• Use updated virus protection
• Ask permission before chatting
• Control language and emotions
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Business Etiquette Online
• Avoid multitasking and IM
• Never assume you have privacy
• Avoid “reply all” in email
• Do not waste other people’s time
• Respect personal boundaries
• Take care when commenting online
Summary of Discussion
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Copyright © 2014 Pearson Education, Inc. Chapter 2 - 34
Mastering Team Skills and Interpersonal Communication
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