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Chapter 5: Communicating Interpersonally
INTRODUCTIONWhat is Interpersonal Communication?
The wrong and right way to disclose.
Self- Disclosure
Giving away your personal information.
•Things we disclose.
•Name
•Job
•Hobbies
Disclosing via the internet.
Monitoring your self-disclosure. Appropriate vs. Inappropriate disclosure.
ConversationAn extemporaneous interpersonal exchange.
•Conversation: A three step process.
•Opening
•Body
•Closing
Conversational tips
The Johari Window
Listening vs. Hearing An acquired skill A passive action
•Goals•Informational Listening
•Critical Listening
•Active Listening
•Feedback Styles
• Judgmental
• Questioning
• Directive
• Empathetic
• Interpreting
• Active
Implications of styles
Communication With Technology
Technical CommunicationA presentation of technical information through
writing, speech, or any other mediums for a particular audience.
Paralanguage does not exist in written form except through
emoticons.
Friends and Family Other Professionals
Abbreviations
“Hello Professor, how are you?” “How R U? ”
Using jargons at the wrong time can make you look illiterate.
Proofread
Realities of the internetPrivacy does not exist.
VoicemailAnswer message
Concise and articulateNever know who is going to call you.
Will be judged by the caller.
Leaving a message
Include your name, time, reason for calling, a contact number, and
whether you’re expecting the call back.
Email Addresses
Social Networking, Blogs, and Tweets
ConclusionUsing interpersonal communication everyday.
Listening and providing feedback.
Technical Communication
in Interpersonal
Communication.
The End