Embed Size (px)
Citation preview
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 1
Eleventh Edition
1
Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
C h a p t e r
James A. O’Brien
7Electronic
Business
Systems
Eleventh EditionJames A. O’Brien 2Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Objectives
• Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners.
• Enterprise resource planning
• Customer relationship management
• Enterprise application integration
• Supply chain management
• Online transaction processing
• Enterprise collaboration
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 2
Eleventh EditionJames A. O’Brien 3Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Objectives
• Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.
Eleventh EditionJames A. O’Brien 4Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
The e-Business Application Architecture
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 3
Eleventh EditionJames A. O’Brien 5Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Enterprise Resource Planning
Sales
Distribution,
Order
Management
Accounting
and Finance
Production
Planning
Human
Resources
Integrated
Logistics
Customer/
Employee
Eleventh EditionJames A. O’Brien 6Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Customer Relationship Management
Sales
Cross-Sell
Up-Sell
TeleSales
Store Front
and Field
Service
Marketing and
Fulfillment
Customer
Service and
Support
Retention
and Loyalty
Programs
Customer
Contact Management
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 4
Eleventh EditionJames A. O’Brien 7Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Cross-Functional Integrated Systems
Front Office
Applications
CRM Application•Customer Service
•Field Service
•Sales Order
•Product Config
Back Office
Applications
ERP Application•Distribution
•Manufacturing
•Scheduling
•Finance
Enterprise
Application
Integration
Enterprise Application
Cluster
Enterprise Application
Cluster
Cu
sto
me
rs
Suppliers
Eleventh EditionJames A. O’Brien 8Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Schedule Make Deliver
Transportation
Planning
Demand
Planning
Order
Commitment
Advance
Scheduling
Manufacturing
Planning
Distribution
Planning
Internetworked Supply Chain Management
Supply
Chain
Life Cycle
SCMFunctional
Processes
SCMIntegrated
Solution
Commit
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 5
Eleventh EditionJames A. O’Brien 9Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Transaction Processing Systems
DatabaseMaintenance
TransactionProcessing
• Batch•Online/Realtime
DataEntry
Documentand ReportGeneration
InquiryProcessing
1 2
3
4
5
Eleventh EditionJames A. O’Brien 10Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Tools for Enterprise Collaboration
Enterprise
Collaboration
System
Electronic
Communications
Tools
Electronic
Conferencing
Tools
Collaborative
Work
Management
Tools
•Voice Mail, I Phone
•Web Publishing
•Faxing
•Data Conferencing
•Voice Conferencing
•Videoconferencing
•Discussion Forums
•Electronic Meetings
•Calendaring
•Task and Project Mgt
•Workflow Systems
•Knowledge Mgt
•Document Sharing
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 6
Eleventh EditionJames A. O’Brien 11Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Eleventh EditionJames A. O’Brien 12Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 7
Eleventh EditionJames A. O’Brien 13Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Functional Business Information Systems
ProductionOperations
Marketing
Human ResourceManagement
FinanceAccounting
Functional
Business
Systems
Eleventh EditionJames A. O’Brien 14Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Marketing Information Systems
Marketing
Information
Systems
Interactive
Marketing
Sales Force
Automation
Customer
Relationship
Management
Sales
Management
Market
Research and
Forecasting
Advertising
and
Promotions
Product
Management
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 8
Eleventh EditionJames A. O’Brien 15Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Targeted Marketing
Online Behavior
Community
Context
Demographic/
Psychographic
Content
Eleventh EditionJames A. O’Brien 16Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Manufacturing Information Systems
Engineering
Systems
•CAD
•CAE
•Computer-
Aided
Process
Planning
Manufacturing
Execution
Systems
•Shop Floor
•Scheduling
•Machine Control
•Process Control
•Robotic Control
Computer Integrated Manufacturing
Manufacturing
Resource
Planning
•Production
Forecasting
•Production
Scheduling
•Quality Control
Remote
Worker
Supplier
Extranet
Intranet
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 9
Eleventh EditionJames A. O’Brien 17Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Human Resource Management
•Manpower
Planning
•Labor Force
Tracking
•Labor Cost
Analysis
•Turnover
Analysis
•Recruitment
•Workforce
Planning
•Skill assessment
•Performance
evaluation
•Payroll
control
•Benefits
Administration
•Compensation
effectiveness
•Benefits
Analysis
•Contract
costing
•Salary forecast
•Succession
planning
•Performance
appraisal plans
•Training
effectiveness
•Career
matching
StaffingTraining &
Development
Compensation
Administration
Strategic
Systems
Tactical
Systems
Operational
Systems
Eleventh EditionJames A. O’Brien 18Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Accounting Information Systems
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 10
Eleventh EditionJames A. O’Brien 19Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Financial Information Systems
Financial
Information
Systems
Financial
PlanningCash
Management
Investment
Management
Capital
Budgeting
Eleventh EditionJames A. O’Brien 20Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Summary
• The e-Business Application Architecture reflects the key e-business applications and their interrelationships.
• Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes.
• Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 11
Eleventh EditionJames A. O’Brien 21Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Summary (cont)
• A transaction processing system is an information system that processes data resulting from the occurrence of business transactions.
• Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management.
• Marketing information systems support traditional and e-commerce processes and management of the marketing function.
Eleventh EditionJames A. O’Brien 22Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Summary (cont)
• Computer-based manufacturing systems help a
company simplify, automate, and integrate
many of the activities needed to quickly
produce high-quality products to meet
changing customer demands.
• Human resource information systems support
human resource management in organizations.
• Several different types of electronic payment
systems are used to support e-commerce
transactions.
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 12
Eleventh EditionJames A. O’Brien 23Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Summary (cont)
• Because the Internet is not a secure
network special security measures must
be undertaken to protect sensitive
customer information.
