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Chapter 7
Training Employees
MGMT 422 - Chapter 7
Training Linked to Organizational Needs Training
– An organization’s planned efforts to help employees acquire job-related KSAOs
Instructional Design– Systematically developing training to meet
specified needs
MGMT 422 - Chapter 7
Stages of Instructional Design
MGMT 422 - Chapter 7
Needs Assessment
MGMT 422 - Chapter 7
Needs Assessment Person Analysis
– Determining individuals’ needs and readiness for training
Readiness for Training– Combination of employee and work
environment characteristics permitting training– Factors
Task Analysis– Identifying and analyzing tasks to be training
for
MGMT 422 - Chapter 7
Supporting Training
MGMT 422 - Chapter 7
Planning the Training Program Establish training objectives
– Employee will know what he/she will learn
– Organization can measure if training met its objectives
Effective training objectives indicate:– What the employee is expected to do
– The quality or level of performance that is acceptable
MGMT 422 - Chapter 7
Use of Instructional Methods
MGMT 422 - Chapter 7
Implementing the Training Program
Link training to the job Provide multiple practice opportunities Provide feedback on skill
development or knowledge acquisition Organize content in memorable
chunks
MGMT 422 - Chapter 7
Helping Employees Learn
MGMT 422 - Chapter 7
Evaluating Training Trainee satisfaction New skills, knowledge gained Transfer of training Performance improvements Return on investment
MGMT 422 - Chapter 7
Applications of Training Orientation
– Prepare employees to perform their job effectively,
– Learn about the organization– Establish work relationships
Diversity training– Change employee attitudes about diversity
– Develop skills needed to work with a diverse workforce
