Chapter Eight: Interviewing and Conscious Communication H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies

Chapter Eight:Chapter Eight:

Interviewing and Conscious CommunicationInterviewing and Conscious Communication

H.L. GoodallH.L. Goodall

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Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

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Ch8: Interviewing and Conscious Communication

Copyright © 2006 Wadsworth

Conducting Conscious InterviewsConducting Conscious Interviews

Interrogation

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Persuasive or Sales Interview

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Informational Interview or Focus Group

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Employment Interview

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Conscious Communication Choices

Résumés and Interviewshttp://www.jobweb.com/Resumes_Interviews/default.htm

Résumés and Interviewshttp://www.jobweb.com/Resumes_Interviews/default.htm

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Performance Reviews: EmployerPerformance Reviews: Employer

Before the Review Ask for Written Evaluation Read Employees Evaluation Review Past Two Evaluations Outline Areas that Exceeded, Met, and Fell

Below Expectations in Both Evaluations Outline Course of Action for Employee Document Course of Action in a Memo

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During the Review Present the Evaluation to Employee Keep Focus on Job Performance and

Group/Team Interactions Avoid Vague References to Attitude Present Course of Action

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Ask if there Are Questions

Offer Time to Think about Evaluation

Ask Employee to Sign Evaluation

During the Review

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After the Review

Follow Up on Memo if not Signed

Continue to Document Problems

Praise Employee for Changes and Progress

Follow Up with Reviews at 3 Month Intervals

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Performance Reviews: EmployeePerformance Reviews: Employee

Before the Review

Prepare Written Evaluation of Work

Request Opportunity for Self-Evaluation

Give Honest Assessment of Performance

Outline Goals for Next Review

Submit Appraisal of Your Work

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During the Review

Listen, Listen, Listen

Take Notes

Be Gracious When Given Praise

Acknowledge Area Needing Improvement

Ask for Period to Reflect on Disputed Areas

Walk Away without Being DefensiveW

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After the Review

Spend Time Thinking about Review

Don’t Talk about Review or Vent

Submit Assessment of Your Review

Indicate Areas of Agreement and Disagreement

Give Manager an Opportunity to Respond

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Choosing: Setting the Parameters Choosing: Setting the Parameters for the Interviewfor the Interview

Setting the Goals for the Interviews

Developing a Job Description

Description Short but Informative

List Three Qualifications

Identify Job Location

Provide Clear Contact Information

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Choosing: Setting the Parameters Choosing: Setting the Parameters for the Interviewfor the Interview

Placement of Job Ad

Local Newspaper

University Career Planning Centers

Professional Associations and Trade

Publications

Online Job Databanks

Headhunters

Microsoft I

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Creating: Scripting the InterviewCreating: Scripting the Interview

Ethical Interviewing

No Illegal or Inappropriate Questions

No Questions Justifying Race, Religion,

Marital Status, Age, Sex, or Sexual

Orientation

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Coordinating: Setting Coordinating: Setting Up the InterviewUp the Interview

Person Hired will Work with

Many Across the Organization

Include Others in the

Interviewing Process

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Delivering: Ready, Set, Interview Delivering: Ready, Set, Interview

Conducting Phone Interviews

Make Sure There are No Distractions

Speak Clearly and Loudly Enough to be Heard

Allow Speaker to Finish, Answer Completely

Clarify Questions not Understood

Smile…Even on the Phone

H.L. GoodallH.L. Goodall

&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

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Chapter Eight: Interviewing and Conscious Communication H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies