IFM Approach

Panagiotis Liontos

IFM is aimed at pooling together a number of Facility

management related services under the umbrella of

one or few suppliers specialized in Integrated

Facility Management solution

An increasing number of facility managers are

looking to integrated facility services in their quest

to improve quality of life in the workplace, thus

ensuring workplace productivity and workplace

wellness2

IFM

stands for

Integrated Facility

Management

IFM – Definition & Target

IFM - the way forward

3

CURRENT STATE FUTURE STATE VALUE

• Implement people,

tools, process across

the organization

• Share Best practices

• Leverage Knowledge

and experience from

existing client base

IFM - Where value is coming from?

4

MAIN LEVERAGES

COST

MANAGEMENT

i. Purchasing power of IFM

providers is greater than of

small local suppliers

ii. Absorption of overhead costs

due to size of IFM suppliers

iii.Supply chain optimization

OPERATIONAL

EXCELLENCE

i. IFM services are core business

of IFM providers

ii. Synergies with other customers

in the area

iii.Process reengineering

STANDARDIZATION

of SERVICES

i. Improved visibility & tracking

(IT solution on suppliers’ side)

ii. Benchmarks

(internal – external)

iii.Service level standardization

iv. Innovation

Y E A R 1 a n d 2 Y E A R 2 a n d 3

IFM SLAs & KPIs

Scope of WorksService Level Agreement

(SLAs)KPIs

Definition of all

relevant details of the

contract (services scope,

objectives, schedules,

commercial conditions etc.)

It also includes

SLAs and KPIs

Defining details of services

(input or output) based

2. Task based

• Medium maturity

• Defines routines & tasks,

but not service output

1. Output based

• Most mature & preferred way

• Implementation in stages

H&S 25%

As per CSM

Financial KPIs 25%

1. Compliance to agreed fees

2. Ability to respond to daily demand w/o

incurring extra costs, using existing

resources

3. Comparison of volumes consumed vs

agreed in the contract/previous year

SLA KPIs 40%

1. Compliance with agreed SLAs (percentage)

2. Score at Employee Satisfaction Survey

Contract mgt. and governance 10%

1. Detailed annual reporting (open books

report)

2. Annual improvement plans and actions

Site specific Global

Facilitate

change

management

Improve total

cost of ownership

Acquire

best practices

Expectations of IFM

Lower

Operational

Costs

FACILITATE CHANGE MANAGEMENT

There are always newer, more advanced

systems to implement, which is a key reason

why most in-house organizations struggle with

change management in the built environment.

IMPROVE TOTAL COST OF OWNERSHIP

Understanding the value of assets & creating a

strategy to maintain them. The role has evolved

from one of simple maintenance manager to one of

strategic advisor with a strong grasp of key

concepts such as total cost of ownership and the

underlying value of predictive maintenance.

ACQUIRE BEST PRACTICES

LOWER OPERATIONAL COSTS

Outsourcing providers have developed best practices

that have been used on local, regional and global scales.

Using a single IFM provider allows

organizations to reduce the

additional costs associated with

multiple service providers & reduce

the number of contracts they

oversee, thereby simplifying overall

management

Success Factors

01

create BUY IN in the organization

02

define scope of works,

expectations

& performance measuring

03

find the right partner that can take facilities to the next level

04

follow up of the contract implementation

THANK YOU