Attitudes and Job

SatisfactionCHAPTER 3

Overview

What are Attitudes ?

Components of Attitude (Tripartite Model or ABC Model of Attitude)

Relationship between attitudes and behaviors

Major job attitudes

Job Satisfaction

Responses to job dissatisfaction

Job Satisfaction and Outcomes

Implications

Attitudes

Evaluative statements or judgments about objects, people or events.

How we feel about something

“I don’t like my supervisor” “I like working in teams” “I am opposed to the layoffs my manager is

considering” “I am in favor of employees having more voice

in company decisions” “I hate departmental meetings!”

Components of an Attitude Tripartite Model or ABC Model

Affective

Behavioral

CognitiveThe belief

segment of an attitude

The emotional or feeling segment of

an attitude

Intention to behave in a certain way

Attitude- Behavior Relationship

Generally, attitudes predict behaviors

Consistency between attitudes and behaviors

Cognitive dissonance

Any incompatibility between two or more attitudes and behaviors

Moderators (contingency variables) of attitudes

Importance of attitude

Correspondence to behavior

Accessibility

Social pressure

Direct experience with the attitude

Major job attitudes

Job Satisfaction

Positive feeling about a job

Job involvement

Degree to which people identify psychologically with job

Organizational commitment

Degree to which employee identifies with organization and wants to remain a member

Major job attitudes

Employee engagement

Individual’s involvement, satisfaction and enthusiasm for the work

Perceived organization support (POS)

Degree to which employees believe the organization values their contribution and cares for their well-being

Job Satisfaction Causes of job satisfaction

Characteristics of the work: Enjoying one’s work is key!!!Job experienceUse of skills, VarietyTask IdentityJob control/AutonomySocial conditions

Personality/Genetic determinants

Does pay influence satisfaction?

Responses to Job Dissatisfaction

Destructive Constructive

Active

Passive

Job satisfaction and outcomes

Job Performance

Organizational Citizenship Behaviors

Customer Satisfaction

Absenteeism

Turnover Workplace Deviance

Implications

Managers to focus on attitudes

Job satisfaction surveys periodically

Job satisfaction across different cultures

Pay not the only factor towards job satisfaction