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Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 1
J u l y 2 0 1 7
Page 1
Charity Dinner Dance
Page 2
BSO Risk Update
Page 2
Irene Cromie Retires
Page 3
Successful Annual
Health check
Page 4 & 5
Its Provided to NIFRS
Page 6
Charity Dinner Dance
Flyer
Page 7
Social Committee Raffle
Page 7
Forthcoming Board
Meeting
Charity Dinner Dance
BSO will be hosting its 4th Charity Dinner Dance on Friday 27 April 2018 in the Hilton Hotel, Lanyon Place, Belfast in aid of Friends of the Cancer Centre. So SAVE THE DATE!
Friends of the Cancer Centre are based at the heart of the Cancer Centre at Belfast City Hospital, the charity funds life-saving and life-changing projects that make a real and lasting difference to the lives of thousands of local people affected by cancer and in the last year alone, Friends of the Cancer Centre has put £1.4 million back into local cancer services.
You can check out more details on their website
www.friendsofthecancercentre.com
The Hotel is offering special Bed and Breakfast rates for
those who wish to stay over - Single £109 and Double £119
They can be booked directly by using the link below:-
BSO-Charity-Fundraiser-BedroomBookings *Early Booking is recommended*
Please see attached flyer (on Page 6) for further details of the event.
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 2
Risk is something which affects everyone within BSO. Managing risk effectively is something in which all BSO management and all staff have a part to play. The process by which we identify, report and manage those risks are set out in our risk policies. BSO Risk Management Strategy Procedure for the BSO Management of Risk Registers These have recently been updated and are now available on the CRSI SharePoint site. For any further information please contact Patricia Maginnis, Governance and Risk Officer, extension 3806.
BSO Risk Update
Irene Cromie retired after 42 years in the health service,
laterally BSO on 31 May 2017.
Irene is well known and loved throughout BSO and the
Southern HSC Trust and she will be greatly missed by her BSO
colleagues, the wider health family and especially by her friends
in PaLS Armagh and beyond.
Irene was renowned for her hospitality to all visitors at the PaLS
Armagh Site and for her notoriously excellent tea parties.
Irene has an extremely kind disposition. Most importantly, she
always assisted in any way to make sure her customers
received what they needed, on time and for the best price. In addition,
she always had time to have a quick chat with her colleagues throughout
BSO and the Trust. On Irene’s retirement, she received numerous cards
and presents from Trust staff, BSO colleagues and suppliers, a testament
to how well she was thought of by all who knew her.
Irene will enjoy spending more time with her nephews and visiting her
eldest nephew Christopher in London. She is hoping to spend her
retirement by learning to play the piano and helping out at her sister’s
farm.
*We all wish Irene the very best in her endeavours and send
our best wishes for a long and prosperous retirement*
Irene Cromie Retires
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 3
Congratulations PaLS Community Equipment and Continence Service
On Successful Annual Health Check!!
PaLS Community Equipment and Continence Service (CECS) based at Lissue, recently underwent
a successful Annual Heath Check as part of their Community Equipment Code of Practice
Scheme (CECOPS) Accreditation, which they achieved last year. PaLS CECS was the first CECOPS
accredited service in Northern Ireland.
The prestigious CECOPS Accreditation is awarded to organisations who comply with stringent
standards of service relating to the community equipment sector. CECOPS is the independent
standards body in the UK for disability equipment, wheelchair and seating services and has a
Code of Practice for these services, which covers commissioning, and governance, service
provision and clinical and professional responsibilities.
Key finds from the CECOPS Health Check Report were:
“Staff have evidently worked hard since the initial assessment with a wide range of improvement actions undertaken”.
“Staff at the Community Equipment and Continence Service are congratulated on recognising the importance of continually striving to make improvements and for making this a focus”.
“Staff should be proud of their notable achievements over the last year
Congratulations to the hardworking PaLS CECS staff on maintaining accreditation status!
Successful Annual Health Check
Team members at Lissue who successfully maintained CECOPS Accreditation
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 4
In 2014 NIFRS requested the services of BSO to undertake a review of the NIFRS IT Infrastructure
and Services. The review was mandated to investigate and identify risks and critical failure points
within the IT infrastructure and services, and make recommendations to address them. The risk
of significant service failure was exceeding the capabilities of the current services and their
support structures to manage or mitigate those risks.
BSO ITS will act as NIFRS’ high performance business partner providing information technology
and associated services to defined and agreed service levels. This will be achieved through a
Transformational Programme of projects, activities and deliverables, coordinated through a
formalised NIFRS Transformational Programme using agreed resources and costs, to a
pre-determined timescale. On 1st April 2017 the provision of IT Services transferred to Business
Services Organisation (BSO ITS).
Achievement of NIFRS business objectives relies on having a fit for purpose IT Infrastructure and
suitable software and support services, to deliver core IT systems and services to the required
level of availability, as and where required. The programme for IT development in NIFRS ensures
its alignment with these corporate objectives.
Continued on Next Page...
ITS provided to NIFRS
Roy McCaw, Roger McCully, David Bryce, Ben Doran, Oonagh Burns and Caroline McLaughlin.
BSO Chief Executive Liam McIvor & Chief Fire Officer Gary Thompson
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 5
Key recommendations made in the original review included the need to completely update and/
or replace the current IT Platforms, Infrastructure, WANs, LANs, WIFIs, Internet and Firewalls.
The majority of key risks within the NIFRS IT Infrastructure have already been addressed as part
of the transformational programme. In summary this involved a complete top to bottom
overhaul of the IT infrastructure estate with work ongoing in many areas to improve the services
available to the NIFRS.
While the actual achievement and delivery of specific benefits is a requirement of individual
associated projects, benefits are to be sought in the following areas:
Infrastructure
Networks
Remote Access and security
WAN LAN and WIFI services
Server Platforms
Client Device Management
Desktop and mobile devices upgrades
Services
Application updates
Service Support provision
New Services
IT Policies and Procedures
Standards compliances
Certification
Business processes
Chief Fire Officer Gary Thompson & BSO Chief Executive Liam McIvor
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 6
HostHost——Stephen Clements from Q Radio’s Stephen Clements from Q Radio’s
Breakfast ShowBreakfast Show
With a Performance from The Irish With a Performance from The Irish
MagicianMagician——Rodd HoggRodd Hogg
Music by The BizzMusic by The Bizz
Ticket Price: £40
Dress Code: Smart
Please contact a member of the BSO social Committee for
tickets and further information or alternatively email
Charity Dinner DanceCharity Dinner Dance
Friday 27th April 2018Friday 27th April 2018
Hilton Hotel, Lanyon PlaceHilton Hotel, Lanyon Place
Created by Customer Relations & Service Improvement
BSO Business Matters July 2017 Page 7
Forthcoming Board Meeting
The next meeting of the BSO Board will take place on
24th August at 10am to 1pm in the BSO,
Franklin Street, Boardroom
If you would like any further information or details of the agenda,
please contact Amanda Mills in the Chief Executive’s Office.
Social Committee Summer Raffle!!
