Benefits and challenges

ChaRM Retrofit and parallel landscape development

Protective

Equipment

Assembly

Point

Emergency

Exit

Emergency

Number

Alarm

2

Safety firstSandvik’s objective is zero

harm to our people, the

environment we work in, our

customers and our suppliers

3

• This is Sandvik

• The Sandvik Retrofit Journey

• Start

• Strategy

• Challenges

• Solution

• Benefits

• Success Story

• Lessons Learned

• Next Step

Agenda

4

World leading products,

high-technology and innovative

solutions

What we doWe manufacture advanced

special alloys and ceramic

materials, industrial tools and

mining equipment. We work in

close cooperation with our

customers and we invest heavily

in research and development.

What we areWe are a world-leading

high-technology

engineering group.

Who we areOur corporate culture is

characterized by our pursuit to

bring the best and most

innovative solutions to our

customers.

5

Business Areas

Sandvik

Group

Sandvik

Machining

Solutions

Sandvik

Materials

Technology

Sandvik

Construction

Sandvik

Mining

Sandvik

Venture

Unique customer offering

within selected areas.

Equipment, tools, service

and technical solutions for

exploration, excavation and

processing of rock and

minerals in the mining

industry.

The world’s widest range

of rock drilling, rock excavation,

rock processing, demolition and

bulk-materials handling

equipment, tools, services and

technical solutions for the

construction industry.

Holds a clear global

leadership by offering

productivity enhancing

products and solutions for

advanced industrial metal

cutting.

Industry-leading provider

of high value-added

products in advanced

metallic materials for

selected niches in the most

demanding industries.

33%

38%35%

16%

10% 6%37%

53%

12% 3% 7%

Share of Sandvik Group’s total invoicing 2013.

Share of Sandvik Group’s operating

profit 2013 adjusted for nonrecurring charges.

Group activities account for -12%

6

“Identifying and understanding

business needs to deliver suitable

and cost efficient IT solutions that add

value to the Sandvik business and IT

consumers in transformation and

daily operations”

Sandvik IT - Mission

7

The focus for Sandvik IT is to enable and support profitable

growth for the business and Sandvik as a whole, and ensuring

that the costs and quality of IT services contribute to the Sandvik

competitiveness on all its markets.

To realize that Sandvik IT has approximately 900 employees, of

which 500 are located in Sweden.

We are present in all major Sandvik countries and have coworkers

in approximately 40 countries. Our coworkers are found in, for

example, the US, Australia, Germany, South Africa, China and

Russia.

We support Sandvik wherever needed

• New SAP system landscape

• Had been live for 6 months

• Many corrections and changes needed

• Sales Unit Template refinement

• Plan for the 3 biggest countries to

finalize the template

• Aggressive time plan to roll out new

countries into SAP

8

Start

The Sandvik Retrofit Journey

• Different projects at the same time with different Go Live dates

• Established Change Management in Sharepoint

• Well defined Release Strategy

9

Start

The Sandvik Retrofit Journey

10

Start

The Sandvik Retrofit Journey

1 Year

Customer Release 2Major

Release

Minor

Releases

Standard

Changes

6

months

4-8

weeks

On

request

1.1 1.2 1.3 2.1 2.2 2.3

Customer Release 1

• Use Transport Management and Retrofit in

Solution Manager to save time

• Implement ChaRM in a later step

• Involved in project got SAP Certified in

Change Control Management for Solution

Manager!

11

Strategy

The Sandvik Retrofit Journey

• Implement ChaRM Retrofit and dual landscape even when a new

release was ongoing

• Short time slot for retrofit implementation, from decision to go live

• Lack of specialist knowledge and dedicated resources

• New way of working

• Complex SAP environment with a lot of SAP connected systems

12

Challenges

The Sandvik Retrofit Journey

• Developed a five-tier, dual landscape connected to Solution Manager

• Using Task Lists to create, release and move transports between systems

• Retrofit to move transports from Maintenance- to Implementation Landscape

• Major Releases transported to PRD first, then to DEV1 and QAS1

13

Solution

The Sandvik Retrofit Journey

QAS1 PRDDEV1

Implementation LandscapeRetrofit

Maintenance Landscape

QAS2DEV2

• Parallel development in dual landscape

• No need to revert code, based on conflict between maintenance

changes and projects changes

• Structured Change Management

• Controlled transport handling with different phases

• Well tested major releases

• All changes in maintenance system is retrofitted into

Implementation system – synchronized systems

14

Benefits

• ChaRM Retrofit implemented successfully in 3 months

• Successfully deployments both from Maintenance and

Implementation landscape

• First Release from implementation landscape June 2014

• 1000+ transports

• Deployment Time 4,5 hours

• Maintenance system in sync within deployment weekend

15

Success Story

• Copy new implementation landscape systems from production system

• If not, make sure to have no open transports in copied systems

• Freeze all development during Go Live of ChaRM Retrofit

• At least minimize development to urgent changes

• Make sure you have latest Service Pack before start the project

• Activate CSOL and Downgrade Protection directly

• Detail knowledge about transport technique

• Integrations to legacy systems

16

Technical

Lessons Learned

• Have a dedicated organization working with ChaRM Retrofit

• Both in project and after Go-Live

• Education is very important

• Test as much as possible

• Start working with Retrofit as soon as possible

• Stick to the release plan

• Several assessments with SAP

17

Functional

Lessons Learned

• Implement full usage of ChaRM

• Include more systems in retrofit

• Deliver more with less effort

18

Next Step

www.sandvik.com