8/10/2019 ChatLog Sales Training _ Session_2 2012-12-14
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Chat Log C:\Users\Mehdi\Documents\ChatLog Sales Training _
Session_2 2012_12_1420_22.rt
Sha!u "han #to $ll % &ntire $udience': Everyone, please go
on mute$amir Mir #to $ll % &ntire $udience': Shabu Sir,We are
all hereSha!u "han #to $ll % &ntire $udience': yep, I see you
guys logged in, thank youDon (illiams #to $ll % &ntire
$udience': Audio is breaking upSha!u "han #to $ll % &ntire
$udience': audio is clear for me, if you are having troubleSha!u
"han #to $ll % &ntire $udience': may be dial in from your cell
phoneSha!u "han #to $ll % &ntire $udience': Dial + !""#$
%&'()#*Don (illiams #to $ll % &ntire $udience': I already
did same audio disruptionDon (illiams #to $ll % &ntire
$udience': I ill disconnect and reconnect back into the
conferenceSha!u "han #to $ll % &ntire $udience': okSha!u "han
#to $ll % &ntire $udience': mute check pleaseDon (illiams #to
$ll % &ntire $udience': Dont kno hy audio is still breaking up
a bit butibetter than earlierChristo)her Mar*a*is #to $ll %
&ntire $udience': -an other members please mute mic so
thatsaiful comes through loud and clearChristo)her Mar*a*is #to $ll
% &ntire $udience':.hank you/Don (illiams #to $ll % &ntire
$udience': Dont kno ho muted last but audio is much betternoSha!u
"han #to $ll % &ntire $udience': 0olks, please mute after you
are 1nished talkingSha!u "han #to $ll % &ntire $udience': 2ood
3ob Aamir
Sha!u "han #to $ll % &ntire $udience': -hris 4 Don, feel
free to 5ump in and ask 6uestionsDon (illiams #to $ll % &ntire
$udience': I ill email my 6uestions and not tie up this callSha!u
"han #to $ll % &ntire $udience': sounds goodDon (illiams #to
$ll % &ntire $udience': Its ont be a problem at all 5ust need
to ork through ita fe times but I do ant to dive into the security
piece at a later timeSha!u "han #to $ll % &ntire $udience':
sure thingDon (illiams #to $ll % &ntire $udience': 078 saves
5peg images for the coupon image (( can italso save 798 and 82
images;Sha!u "han #to $ll % &ntire $udience': please try it on
demo/freebeepay/comSha!u "han #to $ll % &ntire $udience': you
can sign up as a dummy merchantSha!u "han #to $ll % &ntire
$udience': and try it yourselfDon (illiams #to $ll % &ntire
$udience': I agree it should ork although I have seen somesoftare
issues ith 798(( I ill ork ith it myself (( thank you+amesh #to $ll
% &ntire $udience': signed ne merchange got the account
activated+amesh #to $ll % &ntire $udience': pectations in real
time or maybe not ;Sha!u "han #to $ll % &ntire $udience':.ech
Support can help support creating o?ers@dealsSha!u "han #to $ll %
&ntire $udience': they can call into tech support and ask for
helpSha!u "han #to $ll % &ntire $udience': for assistanceDon
(illiams #to $ll % &ntire $udience':es I agree (( I ill also
help and I ill create someB6uick con1guration guidesB to assist as
ellSha!u "han #to $ll % &ntire $udience': neatSha!u "han #to
$ll % &ntire $udience': that ill be greatDon (illiams #to $ll %
&ntire $udience': -an simplify 6uick installation guides by
using screen
snap shots,a-ar oais #to $ll % &ntire $udience': Don, Apart
from the screen shots, if you need any kind onassistance, .ech
Supp/ can help you 6uicklyDon (illiams #to $ll % &ntire
$udience': I understand,a-ar oais #to $ll % &ntire $udience':ou
can also ping them on 2talk/Don (illiams #to $ll % &ntire
$udience': I ould like to be conference in on a couple tech
supportcallsDon (illiams #to $ll % &ntire $udience': -ool,a-ar
oais #to $ll % &ntire $udience':ou mean live calls/Don (illiams
#to $ll % &ntire $udience':es,a-ar oais #to $ll % &ntire
$udience': We dont have much live calls as of no
8/10/2019 ChatLog Sales Training _ Session_2 2012-12-14
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,a-ar oais #to $ll % &ntire $udience': but,Don (illiams #to
$ll % &ntire $udience': I kno and I hope to change that :$,a-ar
oais #to $ll % &ntire $udience': e can have a conf/ call beteen
you and a Demo techsupport call, ill that ork;,a-ar oais #to $ll %
&ntire $udience':eah, sure e believe in our Sales force :$Don
(illiams #to $ll % &ntire $udience': 0irst I play ith this and
see if I can break it then e illcall tech support but going forard
I ant to be included on a couple BliveB callsDon (illiams #to $ll %
&ntire $udience': We use a trouble ticket reporting system ((
ill I have online access to revie tech support tickets and
associated historical notes,a-ar oais #to $ll % &ntire
$udience': Sure,Don (illiams #to $ll % &ntire $udience': We are
all one team for sure :$,a-ar oais #to $ll % &ntire $udience':
8lease feel free to ask anything hich helps us improve
:$Christo)her Mar*a*is #to $ll % &ntire $udience': Co ill
merchants be able to scan 6r codes/Where ill the hardare come
from;Don (illiams #to $ll % &ntire $udience': When the time
comes Id like to better understand ourtech support escalation
processDon (illiams #to $ll % &ntire $udience':.here is a free
app called S-AI0E that I use forscanning 6rsChristo)her Mar*a*is
#to $ll % &ntire $udience': 2reat/ I ill check it out ith
you/Don (illiams #to $ll % &ntire $udience': 8lease e>plain
hardare;Christo)her Mar*a*is #to $ll % &ntire $udience':
Scanners by merchants 8SMehdi #to $ll % &ntire $udience': 8S
ill be either an i8hone or an ipadDon (illiams #to $ll % &ntire
$udience': =etract my last 6uestion
Don (illiams #to $ll % &ntire $udience':.here are also very
cheap FS7 devices that can scan (( Ihave one myselfMehdi #to $ll %
&ntire $udience':.hose ont ork because you have to create the
interfacebeteen the device and the computerMehdi #to $ll %
&ntire $udience': and then our systemMehdi #to $ll % &ntire
$udience': the 9erchant ill scan the G= ith the 98S app on their
i8ador i8hone/ Its an added service/Don (illiams #to $ll %
&ntire $udience': -orrect I 5ust remember the connectors I had
to installDon (illiams #to $ll % &ntire $udience': Hery nice
((( thanks 9edhiDon (illiams #to $ll % &ntire $udience': Is the
98S a billable service;Mehdi #to $ll % &ntire $udience': yesDon
(illiams #to $ll % &ntire $udience': Is this bundled into the
platinum service e providedMehdi #to $ll % &ntire $udience':
noMehdi #to $ll % &ntire $udience': Its hen merchant ants to
use our service to processtransactionsDon (illiams #to $ll %
&ntire $udience': -onsidering my position I believe I ill
promote allservices e can provide for complete customer
satisfactionDon (illiams #to $ll % &ntire $udience': o problem
I have it under controlDon (illiams #to $ll % &ntire $udience':
9edhi (( I created an account couple eeks back canyou delete it for
me;+amesh #to $ll % &ntire $udience':.hanks SaifulDon (illiams
#to $ll % &ntire $udience':.hank you Sailful (( great app (( I
ill dive into thisstarting tonightChristo)her Mar*a*is #to $ll %
&ntire $udience': 2reat, thank you
