Checklist Benchmarking Considerations

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    Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGALAND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

    CHECKLIST

    BENCHMARKING CONSIDERATIONS

    Following are some general considerations to help you define and assess your business performance.

    Defining the Consumer Need

    Market research

    Consumer Satisfaction Index

    Demographic Considerations

    Consumer Trends

    Competitor Research

    Unique Selling Proposition

    Design Process

    Materials needs

    Communication needs

    Packaging needs

    Design cycle time

    Personnel requirements

    Future trends

    Competitor standards

    Cost considerations

    Sustainability Issues

    Materials Purchase

    Vendor relations

    Materials inventory management

    Quality of materials

    Storage needs

    Delivery time

    Cost considerations

    Personnel & Equipment needs

    Alternatives

    Place your order at:

    www.envision-sbs.com/store

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    Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGALAND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

    Production Process

    Methodology

    Quality control

    Facility needs

    Inspection

    Equipment needs

    Cost considerations

    Personnel needs

    Parts availability

    Assembly time

    Returns and repairs

    Packaging

    Consumer input

    Labeling

    Distributor input

    Instructions

    Materials needs

    Quality control

    Facility needs

    Inspection

    Equipment needs

    Cost considerations

    Personnel needs

    Returns and repairs

    Inventory

    Routing needs

    Storage needs

    Average time in inventory

    Inventory controls

    Just in time production

    Place your order at:www.envision-sbs.com/store

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    Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGALAND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

    Distribution and Delivery

    Distributor input

    Personnel needs

    Inventory control

    Quality control

    Methodology

    Inspection

    Facility needs

    Equipment needs

    Location of Delivery

    Cost considerations

    Mechanisms for delivery

    Direct presence

    Mail/Ship Fax

    Email Software

    Telephone

    Truck/Rail

    Waste Management

    Recycling

    Cost considerations

    Low waste materials

    Alternative uses

    Health and Safety

    Workers compensation and disability claims

    Wellness programs

    Ergonomics

    Equipment maintenance

    Absenteeism, lateness, repair, and replacement

    Health insurance claims

    Customer Service

    Goods and services availability

    Warranties and guarantees

    Returns, repair and replacement

    Cost considerations

    Feedback mechanisms (surveys, 800#s, etc.)

    Place your order at:www.envision-sbs.com/store

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    Copyright Envision SBS. 2004. All rights reserved. Protected by the copyright laws of the United States & Canada and by international treaties. IT IS ILLEGALAND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER PARTY,THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

    Marketing Issues

    Unique selling proposition

    Joint venture and host possibilities

    Consumer education efforts

    Pricing considerations

    Advertising

    800 numbers

    Direct mail

    On-line marketing

    Fax on demand

    Pagers

    Sales representatives

    Vendor and distributor assistance

    Retail sales

    Telemarketing

    Cost considerations

    Catalogue sales

    Public relations

    Rebates, coupons, and other incentives

    Newsletters

    Internal Communication Systems

    Bulletin boards

    Accounting systems

    Open-book management Meetings

    Employee surveys

    Performance/Peer reviews

    Email

    Intranet

    Personnel Issues

    Hiring/Rehiring

    Testing Orientation

    Outsourcing

    Training

    Retentions/turnover

    Team building

    Terminations

    Performance review process

    Place your order at:www.envision-sbs.com/store

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