1

CHPS Support Strategy

HIC MeetingFebruary 24, 2010

Mark Glaudemans, Chris Dietz,

Jon Roe, Don Cline, Tom Graziano

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Presentation Outline

• Problem/Need

• Planning Activities

• Support Topics

– Phases

– Scope

– Resources

– Responsibilities

• Strategy for Addressing Need

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Problem/Need

• Support Needs – Growing dramatically– CAT RFCs in parallel operations– CAT-II RFCs beginning migration

• Gap in support capabilities– Gap between support required -vs- available– Lacking HQ staff, expertise

4

OCWWS,OHD

DeltaresLevel of Support

Original Intent

OCWWS,OHD

Deltares

Time

Level of Support

Actual Result

End of CHPSImplementationContract

Start of CHPSSupportContract

Problem/Need

5

Planning Activities

• “Support in the CHPS Era” v1.3– CAT RobH/Harold; September 2009– Estimates:

• 10-20x increase in support needs thru 2012• 6 FTEs needed for support

• CHPS Support “Plan”– OHD; February 2010 early draft– Table of functions, scope, organization, resources– Expanding development of plan. . .

• IWRSS/Water Support Center Planning

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Support: Operational Phases

Longer-Term• CHPS in AWIPS baseline

(AWIPS-2 Extended)

Current• CAT RFCs parallel ops – ongoing • CAT-II RFCs migration – expanding rapidly

Immediate/Near-Term• CAT RFCs operational (Summer 2010)• CAT-II RFCs parallel ops/operational (Summer 2011)• AWIPS-2 deployed but CHPS not in AWIPS baseline

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Support: Scope by Phase

• All Phases– Core CHPS support

• Longer-Term– Local RFC model support

– Central archive

– Community/external support

– IWRSS

– WFO support

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Support: Resources

Current/Near-Term• Deltares

– Diminishing role– Not support org

• RFCs• OCWWS/HSD Support• OHD/HL

– HSEB– HSMB

Longer-Term• AWIPS

– NCF– OST/SEC

• Community

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Support: Responsibilities

• User Support– HSD Support– OHD

• HSEB• HSMB

– RFC-to-RFC– Deltares

• Science Support– OHD HSMB

• Hardware Support– HSD Support– Dell– NCF, OST/SEC (once in AWIPS baseline)

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Support: Responsibilities

• Software Maintenance– Issues identified during support process– Work coordinated with dev orgs by OHD and HSD

• Software Development Organizations– FEWS: Deltares– OHD software: OHD HSEB– HEC-RAS, ResSim: HEC and/or RMA– External models: responsible organizations TBD

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Support Strategy

• Current– Deltares support– RFC-to-RFC support– HSD RFC Support team (Randy, Xiaobiao)

• Manage support log• Provide system support

• Near-term– Shift HSD WHFS Support person to CHPS (Dave Riley)– Expand involvement of HSD Support– OHD/HL staff involvement– Augment RFC support with contract staff (FY11 & beyond)– Hiring hands-on OHD RFC Development Coordinator

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Support Strategy

• Impact/Tradeoffs– WFO Support/Training– Software Development– Science Development– AWIPS-2 OTE/Development

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Support Strategy

• Longer-term – Quantify increased support workload and formally

request FTE augmentation– Expand support resources through implementation of

National Water Resources Support Center

• CHPS Training– NWS Training Center focus– Deltares involvement

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Support Strategy

Current Near-Term Longer-Term

Deltares High High Low

RFCs Buddies, Forum

Buddies, Forum

Forum+

HSD 2 staff 3 staff >3 staff?

OHD SW support SW + user support; coordinator

Other SW support SW support ?

Summary of Support Provider Role

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Conclusion

• Strategy recognizes White Paper • Assessed gaps, resources• Balancing strong competing demands• Actions being taken

– Expanding HSD Support team– Expanding OHD support role– Longer term plans and options

Questions/Discussion?

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RFC Support: Current 2 Tiers

Non-hardware

Software

OHD-supportedsoftware, science

RAS or ResSimsoftware, science

Corrective Action

1st tier: DeltaresConfigurations,Setup, Usability

Corrective Action

Corrective Action

Deltares

Dell

Corrective Action

Corrective Action

Deltares OHD HEC/RMA

Analysis Analysis Analysis2nd tier: Deltares

FEWS

2nd tier: OHD

2nd tier:HEC/RMA

Hardware issue

1st tier: OCWWS

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RFC Support: Future 3 Tiers

Triage, analysis

Software

Hardware

OHD-supportedsoftware, science

Other external modeling software, science

RAS or ResSimsoftware, science

Analysis

Corrective Action

1st tier: OCWWS

2nd tier: OHD

Configurations,Setup, Usability

Corrective Action

Corrective Action

Corrective Action

OCWWSDell

Corrective Action

Corrective Action

Deltares Other External

OHD

HEC/RMA

Analysis Analysis Analysis3rd tier: Deltares

FEWS

3rd tier: Other External

3rd tier:HEC/RMA