CHRISTOPHER CHAVEZ christopherchavez96@gmail.com ▪ 1501 Bankston Dr., Wylie, TX 75098 ▪ (214)592-3422

INTERNSHIP APPLICANT - BUSINESS FIELD OF STUDY

Highly motivated, technology competent, and dedicated Collin College honors student prepared to utilize strong

academic preparation with 4 years of corporate and non-corporate IT and Business experience.

EDUCATION Associate of Arts ▪ Business, COLLIN COLLEGE (3.53/4.00 GPA) ▪ Plano, TX

Anticipated graduation: Spring 2017 Awards: President’s List for a 4.0 GPA – Academic year 2014-2015 Dean’s List – Academic year 2014-2015 Relevant Courses: Business Computer Applications Introduction to Business Statistics Business Speech Principals of Critical Thinking & Logic Leadership Skills: President, League of United Latin American Citizens Organization Founder, Transfer University Student Organization

CERTIFICATIONS & TECHNOLOGY PROFILE

Microsoft Certified Professional (MCP), 2015 Microsoft Certified Technology Associate (MTA) Windows Operating Systems Fundamentals, 2015 CompTIA A+ Skills Proficiency – Microsoft Office 365 Suite – ITIL – ITSM – Microsoft Visio – Social Media

WORK EXPERIENCE

IT Service Management Operations Summer Internship Jun 2016 - Aug 2016 Baylor Scott & White Health ▪ Dallas, Texas

Responsible for overseeing IT customer touch-points across the enterprise while providing insight on key operational improvement areas using the IT Infrastructure Library (ITIL) framework.

Created quality control documentation and workflow diagrams designed to improve company processes. Worked concurrently in both Software Asset Management and Change Management process teams.

Student Assistant 2015 - Present Collin College ▪ Plano, Texas

Assist students and faculty with all issues relating to technology, including the formatting of essays, scanning, printing, and connecting to campus Wi-Fi.

Perform basic troubleshooting with any issues relating to course software, computers, or printers. Responsible for maintaining a clean and quiet work area for students to use throughout the day.

Shift Supervisor 2013 - 2015 B&B Theatres ▪ Wylie, Texas

Handled safe deposits and ensured appropriate cash amounts on each point of sales register along with morning, mid-day, and evening safe deposit counts.

Managed theatre operations and supervised up to ten general employees on rotating shifts. Organized and inventoried theater products/equipment and resolved customer service issues.