Communicating in Health and Social CareContentsIntroduction................................................................................................................ 3Task-1......................................................................................................................... 31.1 Humanistic theory of communication in healthcare service.................................31.2 Person centered communication process in a health and social care service......41.3 Methods of dealin !ith inappropriate interpersonal communication in health care and social services............................................................................................. "1.4 #trateies to support users of health and social care services.............................$Task-2......................................................................................................................... $2.1 %ommunication process is in&uenced 'y values and cultural factors...................$2.2 (eislation) charters and codes of practice impact on the communication process in health and social care............................................................................... *2.3 +rani,ational systems and policies promotin ood practice in communication*2.4 -ays of improvin the communication process in a health and social care settin........................................................................................................................ .3.1 /ccess and use standard I%T soft!are packaes to support !ork in health and social care.................................................................................................................. .3.2 The 'ene0ts of usin I%T in health and social care for users of services) care !orkers and care orani,ations.................................................................................. 13.3 (eal considerations in the use of I%T impact on health and social care............12%onclusion................................................................................................................ 123eferences................................................................................................................ 11Introduction This assignment is all about the importance of effective communication in health and social careservices. As John is a young skilled health care assistant he has the ability to gain success in hisprofessional career. In this assignment ways of dealing with disabilities and relevantreuirements is described. !or this special types of service cooperationfromclients" theirrelatives" society and the health care nurses are very much important. #erbal nonverbal languagesunderstandingbybothparties areessential for apositivefeedback. $seof ICTmakes theprocedure easy now which breaks the wall of international boundary and also in some conte%tscultural barriers also. &odern technology helps to give life to disabled persons all credit goes tothe inventor who works for them. 'y removing conflicts among colleagues by sharing mutualthoughts and e%perience is important for health assistants. (rgani)ational rules" code of conductcan play a significant role to reduce this conflict. *overnment laws should be congenial in termsof disabilities by protecting their rights" special facilities and priorities. 'y following this theywill be turned into asset not burdensome.Task+, ,., Humanistic theory of communication in healthcare service As work in health care service effective communication is very much important. An effectivesuccessful communication is both beneficial for the client" employee and authorities and overallforthegoodwilloftheserviceprovidingagency. Toworkwiththedisablepersonsestablishcommunication between the healthcare assistant and the clients and also with the localcommunity. -isabled persons have communication problem they can.t use the normal route ofcommunication. Special typeof bodylanguageisreuiredtoestablishcommunicationwiththem. As a skilled health supervisor John can improve communication systems among clientslocal community and also create positive outlook for his colleague. 'y the help of humanistictheory of communication John can undertake his responsibility. Humanistic theory is based onperson centered. It doesn.t create a position that differentiate client and health worker/ he whohealth advisor acts as an friend of his client. This theory e%plains human being as 0capable ofsymboli)ing" perceiving the negative" transcending his environment by his inventions" orderinghisenvironment" strivingforperfection" makingchoices" andself+reflecting.1Ite%plainsthathuman have the normal biological and psychological ability to speak with people" identifyingright and wrong" having enthusiasm to invent" ordering someone to do things and lastly have theability to represent himself to others. !or health worker employees have proper formal plan todeal with different client in accordance with their clients attitude that.s why they need formaltraining" educational backgroundinthisprofession. Toavoidconflict amongcolleaguestheyneed mutual respect and help each other to learn new things and communicate their problems sothat a friendly environment is crated that is essential for good performance of the worker" Johncan share his thoughts as a result his colleagues feel positive about him. (n the other hand clientis a human being e%periencing a critical life situation. He or she has need of the services of thehealth care which is in the focus of the nursing process.The client can also be seen to includethe support system of family" friends" and so on. To create social awareness in the society 2ohnhastoworkhardtowarddisability.Hemakestoensurethat thispeoplearethepart ofoursociety. They are not burdensome. 'y providing proper instruction and care they can contributeto our family and as a whole to our economy. And for John.s colleagues he needs to convincethem that they are here for delivering service not for making rough behave with the clients orwith their relatives" if they don.t understand the body language of the disabled person they cantake help from 2ohn rather insulting John. (verall achieving success a positive feedback backedcommunication is a must in health care service activities 3Corcoran" 4. 56678. ,.5 9erson centered communication process in a health and social care serviceIn person centered communication process it is defined in many ways. The common themes arerespect for clients whether he or she comes from what was the condition 2ust teat him as a humanbeing. It alsoreuiresrespectingtheir values" needs andpreferencesJohn2ust adoptedthisualities which are seen in his colleagues. It.s something like partnership and collaboration withthe disabled and health service provider. As a young man aged 5, John have the courage to donew things and want to find happiness from his work. An enthusiastic employee in health serviceis well interactivewithhis patients whilecommunicatingwiththem. 'ythepower of hisapproaching body language he can try to make understand the client about his present conditions.Asheisagoodlistener obviouslyhehastheendurancetounderstandothersthoughtsandaccordingly he provides suggestion to them/ this is the main reason to his success in which wasabsent in his colleagues. To work with disabled persons nonverbal having e%pertise knowledge innonverbal communication is one of the key factors of his successful career. As he listen hisclients he can put preferences of them" their personal choice" such as food habit" drinks etc. Hecontactswiththeclientsafterservicewhichwasdesiredbyclients.:oungpeoplehavethecouragetoinfluencepeopleeventheyfailedsomanytimes. That.swhyhewassucceedinconvincingpeopleof thesocietytomakepositiveattitudetowardsdisabilitiesanddisabledpersons3;ikipedia"person+centered planning" 56,