Spring 2013 seminarsin management and leadership

Check out the CCOVI wine courses at the back of this booklet!

Centre for Innovation, Managementand Enterprise Education

Centre for Innovation, Management, and Enterprise Education

Centre for Innovation, Managementand Enterprise Education

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The Centre for Innovation, Management and Enterprise Education at the Goodman School of Business supports the lifelong learner in all of us by providing continuing education in business for working adults. We offer affordable seminars that will help you grow personally and professionally so that you can contribute more fully to the success of your business or organization.

Our presenters are not only experts in their fields, they’re skilled teachers able to cater to the needs of adult learners.

All of our seminars, except Business Analytics, are presented at the easily-accessible Greater Niagara Chamber of Commerce Chamber Education Centre at 1 St. Paul St., St. Catharines, Ont.

Sign up for one of our seminars and get ready to take your career to the next level.

For more details about any of the following courses, please go to goodman.brocku.ca/business/community/cimee

Centre for Innovation, Managementand Enterprise Education

Centre for Innovation, Management, and Enterprise Education

Centre for Innovation, Managementand Enterprise Education

cmyk

Spring 2013 seminars in management and leadership

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Financing and valuing a private businessThis workshop focuses on financing and valuing a private company. The primary objective of the course is for participants to learn how to make financing decisions in an environment characterized by a high degree of uncertainty and information asymmetry. We will first highlight the importance of understanding financial information and financial planning and discuss basic steps in the entrepreneurial process pertaining to financial planning, forecasting and analysis. We will discuss different types and costs of financial capital through the business life cycle, including venture capital and angel investors. This part of the seminar will provide an overview of the venture capital industry (players, organizational forms, contracting) and introduce participants to the challenges of structuring venture capital deals. In the second part of the seminar, we will place a quantitative value on new business ideas. Valuation of start-up firms is notoriously difficult and requires a lot of assumptions and reliance on soft information. We will focus on the discounted cash flows (DCF) method used to value start-up companies. The last part of the workshop will consider different exit strategies and analyze various challenges associated with each exit venue.

Tatyana Sokolyk is an assistant professor of Finance at Brock University. Her research interests are in entrepreneurial finance, corporate governance and international investments. Her research papers have won the best paper awards at several academic conferences and have been mentioned in The Financial Times and Boston Globe.

Two Tuesday evenings, May 7 and 14, 6:30 to 9:30 p.m., Chamber Education Centre, $249 plus HST.

The art of influencing: Techniques to gain supportLeadership is primarily the ability to influence others toward a common advantageous goal. This seminar will explore various types of influencing and will provide participants the opportunity to apply several practical influencing techniques to persuade others and develop more productive working relationships.

Rhonda Chopin is a Learning and Development and Human Resources professional specializing in the design, delivery and evaluation of competency-based professional development programs.

Thursday, May 16, 6:30 to 9:30 p.m., Chamber Education Centre, $149 plus HST.

The leadership labyrinthThis highly-interactive workshop is designed for both men and women, who want to increase their leadership effectiveness in an increasingly diverse workplace. We’ll explore tripwires and strategies to increase awareness of how gender influences the workplace. You’ll leave with practical tools to:

• increasetheeffectivenessofyourcommunication• ensureyourwordscountandyourvoiceisheard• increasepoliticalsavvyandunderstandthe

importance of corporate culture• askforwhatyouwant...andgetit.• identifyandcreatestrategicrelationships Janice Locke is a senior executive, entrepreneur and educator, who has held the positions of CEO, COO and CFO for a variety of companies, ranging in value from $40 million to $225 million, in North America and Europe. In addition to teaching at McMaster University and the Rotman School of Business, she partners with private and not-for-profit organizations in all aspects of business leadership and success.

Tuesday, May 21, 6:30 to 9:30 p.m., Chamber Education Centre, $149 plus HST.

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New! Certificate in Business AnalyticsAdvances in computation, database and web technologies in recent years have allowed organizations to possess enormous amounts of business data about their customers, transactions and the market. Effective utilization of business information for enhanced operational efficacy, and for prediction, planning and control is a critical need. This requires understanding of appropriate methods and techniques and the ability to analyze and extract useful information for decision-making. The Certificate in Business Analytics program consists of three one-day (six-hour) seminars, which cover the business analytics process and the various concepts, principles and techniques of business analytics:

1. Overview of business analytics (offered this term — see next item)2. Introduction to business analytics techniques (October 2013)3. Advanced business analytics (November 2013.)

Overview of business analytics The seminar introduces participants with no prior data management and business analytics knowledge to the various approaches, techniques and tools of business analytics as methods of understanding, exploring, and analyzing various types of business problems. In addition to the theoretical concepts and techniques, the seminar provides hands-on experience in applying the concepts to solving real-life problems using current business analytics tools and systems.

The seminar will be delivered as a combination of a three-hour lecture and a three-hour hands-on session to allow participants to gain practical experience using relevant application software.

Anteneh Ayanso is an associate professor of Information Systems at Brock University. His research interests include data management, business analytics, electronic commerce

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and electronic government. His research projects in electronic commerce and electronic government investigate web-based technologies and organizational practices and their impacts on business performance. His ongoing studies include research projects on search engine advertising, the role of social media technologies and applications in the commercial as well as public sector.

Wednesday, June 12, 2013 9 a.m. to 4 p.m.Brock University, 500 Glenridge Ave., St. Catharines, Ont., Room TBA, $299 plus HST (lunch included).

Great leaders delegateDeveloping and practising the skills required for effective delegation can bring substantial benefits to your business, your employees, your customers and to you as the leader. Learning how to delegate appropriately can be the difference between good leaders and great leaders. This practical three-hour workshop identifies the essential requirements for effective delegation.

Rashmi Biswas is co-owner of Lake and Associates Canada Inc., an Ontario-based management consulting firm that specializes in three areas: the leader, the team, and the numbers. An accomplished business leader with experience in several industries, she has worked in corporate and academic arenas in Canada, the U.S. and the U.K.

Two Thursday evenings, June 6 and 13, 6:30 to 9:30 p.m., Chamber Education Centre, $249, plus HST.

How to develop and use key performance indicators (KPIs) to manage your business successHow do you know if your business or organization is accomplishing its goals? Certainly, financial data and annual reports provide year-end data on your performance, but in today’s rapidly changing environment more frequent and ongoing evaluations are necessary. This seminar will show you how the creation of key performance indicators (KPIs) in your organization can contribute to better monitoring of

your success. We will look at what KPIs are and how they are developed and utilized to build and maintain a successful business operation.

Rena Posteraro is a longtime educator, entrepreneur and business operator in Niagara. She is active in assisting entrepreneurs in getting their businesses started as well as strategically helping them grow their businesses. She is also president of Posteraro and Partners, a local firm offering mentoring/advising to entrepreneurs.

Friday, June 14, 9 a.m. to 4 p.m., Chamber Education Centre, $299 plus HST (lunch included).

Effective business communication skillsEffective business communication skills make a difference in organizational outcomes and careers. Clear communication skills go to the heart of an issue and facilitate meaningful dialogue, action and closure. How many times have you tried to read indecipherable memos or sat staring at PowerPoint slides that looked like a legal contract? The ability to express oneself clearly in written communication, presentations and in face-to-face discussions is vital to the efficient running of departments, companies and all facets of life.

This two-evening seminar is designed for the person who wants to enhance these skills personally as well as help others become better communicators. The focus of the program will be to coach the knowledge behind and the principles of:

• Purpose-drivencommunication• Collectionandselectionofwhatisrelevant• Usingeffectivestructure• Preparationofuser-respectfulcontent• Harnessingthepowerofediting• Proofreading• Followupprocedures

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Strong communication skills are attainable by everyone. This workshop will share the fundamental skills required to become a more effective business communicator in an easy-to-follow and engaging manner.

Pierre McClelland is a senior executive with more than 30 years of executive experience in marketing and sales at leading companies such as Pfizer and Mattel. He knows the clarity effective communication brings to decisions and actions that need to be taken in every facet of organizational life. As vice-president of sales at Pfizer Consumer Healthcare, McClelland led a team of more than 100 sales, category management and administration professionals and learned the techniques of effective communication early in his career. He has been a passionate coach of hundreds of colleagues in business communication.

Two Tuesday evenings, June 18 and 25, 6:30 to 9:30 p.m., Chamber Education Centre, $249 plus HST.

Lean process improvementThe goal of “lean” is to reduce waste and accelerate the flow of goods, customers and information through a process. It provides employees with a set of tools and concepts they can use to continuously improve their work. This allows workers to spend more of their time adding value for their customers, and get that value to them sooner.

Also known as lean manufacturing or lean enterprise, this approach makes use of relatively simple tools and concepts. It is therefore a good entry point for firms that are just getting started in quality and process improvement. It has been used successfully at local organizations, such as MC Healthcare in Grimsby and the Regional Municipality of Niagara. This interactive course will introduce you to the principles and practices of lean, so that you can improve your own workplace. It will include examples from services and manufacturing.

Michael J. Armstrong is an associate professor in the Goodman School of Business. Armstrong is certified by the American Society for Quality in Quality Management and as a Six Sigma Black Belt. His articles have appeared in many publications, including Quality Progress magazine and the Globe and Mail. Before his academic career, Armstrong worked as an aircraft maintenance manager. In 2012, he received a Faculty Award for Excellence in Teaching and a Chancellor’s Chair for Teaching Excellence from Brock University.

Wednesday, June 19, 9 a.m. to 4 p.m., Chamber Education Centre, $299 plus HST (lunch included).

Looking for a more in-depth business education? Consider Goodman’s MBA

Did you know that Canadian Business magazine listed Brock’s MBA Return on Investment as one of the top 10 in Canada? Raise your pay, boost your confidence and kick-start your career with an MBA from the Goodman School of Business. Stay local and enrol in our full-time or part-time program. Choose between the general MBA or pick one of our four specializations:

• Finance(highlycorrelatedtotheCFAprogram)• Accounting(CMAspecialization)• HumanResourceManagement• Marketing

Find out more at goodman.brocku.ca/future/graduate/mbadegrees/mba

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Are you involved in a family business?Your family-owned enterprise has unique challenges. Your professional development should have unique solutions. The Goodman School of Business is proud to announce its new Family Enterprise Leadership Program, May-June 2013. Connect with other family business owners and leaders. Increase your influence, personal brand, business sustainability, fiscal health and explore strategies to improve critical relationships and resolve conflict. We understand your co-workers are family. This new program, designed by family business owners for family business owners, consists of seven full-day seminars spread out over seven weeks from May 6 to June 20. For a full curriculum outline, dates and costs, please contact Foster Zanutto, 905 688 5550 x5202 or fzanutto@brocku.ca.

New for fall 2013 – CFA prep!Chartered Financial Analyst (CFA)The Chartered Financial Analyst (CFA) designation is the gold standard qualification for individuals working in the financial services industry.

Now, for the first time in Niagara, you will be able to join a group that is studying to write the upcoming CFA exam. Beginning in early September 2013, this 15-class evening program will prepare participants to write the CFA Level 1 exam in December 2013. Live classroom instruction will be provided by experienced CFA charterholders through Financial Pro Training and Goodman School of Business Faculty, with all study materials included.

For further information on program cost and scheduling, please contact Foster Zanutto, 905 688 5550 x5202, fzanutto@brocku.ca or Jim Marrone, CFA, program co-ordinator, 289 241 7845, jmarrone@financialprotraining.com

To register for any seminar, please call the Greater Niagara Chamber of Commerce office at 905 684 2361 or email admin@gncc.ca

Members of the Greater Niagara Chamber of Commerce receive a 20-per-cent discount on all seminars.

Individuals who complete five different seminars over a 12-month period will be granted The Professional Management Certificate.

For further information, please see our website at brocku.ca/business/community or contact Foster Zanutto, CIMEE, fzanutto@brocku.ca, 905 688 5550 x5202, or Jane Jarvis, CIMEE Liaison, Greater Niagara Chamber of Commerce, 905-684-2361 x223.

Wine Courses at Brock

Brock University’s Cool Climate Oenology and Viticulture Institute offers courses for the wine enthusiast, prerequisite classes for advanced wine education or formal certification

through the Wine and Spirit Education Trust.

For more information on dates, or to register, visit:brocku.ca/ccovi

Continuing EducationContact: Barb Tatarnic, CCOVI

905 688 5550 x4652 ccovi@brocku.ca

Cool Climate Oenology & Viticulture Institute brocku.ca/ccovi/

Quality continuing education since 1997