CIO Governance Event

13 September 2011Grand Hôtel Stockholm

Unisys Presentation material from theCIO Governance Event - KUNDNÖJDHET I FOKUS!

© 2011 Unisys Corporation. All rights reserved. Page 2

Outsourcing branchen växer fortfarande men börjar komma

in i en mer mogen fas där standardiseringen ökar och det

blir färre leverantörer på marknaden och kunden ställer mer krav.

Det som driver utvecklingen idag är hur och var

dagens IT användare vill konsumera sina IT-

tjänster. Den största drivkraften bakom detta är

den demografiska förändringen som sker på

arbetsmarknaden där 90-talisterna börjar

komma in på arbetsmarknaden.

När man utarbetar sin IT strategi så ta med så många

olika åsikter som möjligt i denna. ‖Tolkningen‖ mellan

strategi och implementation färgas av de linser man ser

dom igenom och erfarenheter man har. Detta kan bidra

till en omedveten vinkling av implementationsstrategin

som inte gynnar beslutsprocesser i framtiden.

För att lyckas med sin sourcing så måste man ta med affärsidan under hela

processen. Kraven kommer från kunder och marknad in till affärsidan och sen IT.

Om man kan har affärssidan med här under processen så kommer dessa krav att

plockas upp snabbare och en anpassning av IT tjänsterna kan ske tidigare vilket

gynnar all i värdekedjan.

What keeps YOU awake at night?

• Top line growth with current economic outlook?

• Bottom line growth and sustainability?

• Speed, flexibility and adaptability to change?

– Due to acquisitions and divestments

• Cost of and ability to innovate as key added value in the key

markets/sectors?

• Cost predictability and control?

– More standardized business process and IT across all areas?

– Increase buying power?

• Compliance?

© 2011 Unisys Corporation. All rights reserved. Page 3

What do YOU hope to achieve with outsourcing?

• Align IT with business strategy?

• Reduce and control operating

costs?

• Gain access to world-class

capabilities?

• Free internal resources for other

activities?

• Gain access to resources that you

don’t have internally?

• Accelerate reengineering

benefits?

• Make the IT function managable and in control?

• Make capital funds available?

• Reduce and/or share risks?

• Obtain cash injection?

• Improve business performance?

• Improve ability to deploy business applications?

• Multinational reach?

© 2011 Unisys Corporation. All rights reserved. Page 4

Achieving Outsourcing Success

Outsourcing offers great value when done right.

• A well defined Scope of Work is key

• Modeling must be more than academic exercises

• Flexibility is essential

• Visibility makes all the difference

• Governance is a core function

• Results must be measurable

© 2011 Unisys Corporation. All rights reserved. Page 5

We will compete as a “Mission Critical”

IT solutions provider based on a strategy distinguished

by our traditional strengths,

practical innovations, and continuous

improvement of delivery efficiencies.

Our Strategic Market Position

© 2011 Unisys Corporation. All rights reserved. Page 6

This is Unisys

Page 7© 2011 Unisys Corporation. All rights reserved.

• A 130+ year history of innovation

• Over 25 years of outsourcing experience

• 23,000 strong in 100+ countries with Unisys Coverage

• Over 17,000 service and delivery professionals

• 1.7 million desktops supported globally

• 45,000+ servers supported globally

• 13,000+ servers hosted worldwide

• 8.5 million service events handled per year

• 93% first time fix rate for Desk Side Support

• 95,000 network devices supported globally

This is Unisys

• 23,000 strong in 100+ countries

• A 130+ year history of innovation

• 2010 Customer Revenue by region: $4.02 Billion

Latin

America: 12%Europe/Africa:

31%

United

States: 44%

Technology

14%

Services

86%

Pacific Asia: 13%

© 2011 Unisys Corporation. All rights reserved. Page 8

Areas of strength

We modernize and outsource

their mission critical

applications…

Application

Modernization and

Outsourcing

We transform their data center

for greater efficiency and

productivity…

Data Center

Transformation and

Outsourcing

We enhance support to their end

users—enabling them anywhere,

anytime…

End User Outsourcing

and Support

We help our clients secure their

operations—people, places, data

and assets…

Security

© 2011 Unisys Corporation. All rights reserved. Page 9

Global Services Footprint

© 2011 Unisys Corporation. All rights reserved. Page 10

ölk

Example of Unisys coverage of a Customers global sites (347 sites) – Illustrative!

Columbia

India

Chile

BrazilSouth Africa

Nordics

HungaryBenelux

China

Hong Kong

Singapore

Australia

Customer location/sites: 367

Unisys subsidiary in place. Customer sites covered by Unisys: 307

Customer sites covered by Unisys through existing Service Partners: 39

Countries with no Unisys representation: 4

U.S.

U.K

Canada

49 49

Argentina

3 3

3 3

3 3

Austria

8 8

8 8

22 19

Bulgaria

1 1

17 16

2 2

11 11

1 1

Croatia

1 0

Czech R.

5 3

Ireland

4 4 17 17

France

26 26

Germany

27 27

Ghana

1

1 1

1 1

12 7

Indonesia

2 2

Japan

17 15

Italy

10 10

Kenya

1 1

Kazakhstan

1 1

Malaysia

2 2

Mexico

6 6Morocco

1

Poland

3 1

Portugal

1 1

Spain

Peru

1 1 N Zeeland

R. O. Korea

4 4

Romania

2 2

2 2

Russia

2 2

Serbia

2 2

Slovenia

4 3

1 1

Venezuela

1 1

12 12

Switzerland

3 3

Turkey

1 1

Taiwan

2 2

Tanzania

1

Zambia

1

Zimbabwe

1 1

Ukraine

1 1

49 47

Total Customer sites coverage 93,5%

© 2011 Unisys Corporation. All rights reserved. Page 11

ölk

Example of Unisys coverage of a Customers global sites (163 sites) – illustrative!

Sweden

Hungary,

BudapestNetherlands

Location/sites: 163

Unisys subsidiary in place.

Customer sites covered by

Unisys: 141

Customer sites covered by

Unisys through existing Service

Partners: 11

Countries with no Unisys

representation: 0

U.S.

Canada,

Oakville ON

48 48

2 2

1 1

Czech R,

2 1Austria,

Wien

1 1

Germany, Erkrath

1 1

1 1

Italy

1 1Mexico,

Ciudad Juarez

1 0

Switzerland

2 2

Spain,

Alcobendas

1 1

7 7

Total Customer sites coverage 93%

Australia,

Frenchs Forest

1 1

Estonia,

Tallinn

1 1

Brazil

2 2

Bermuda,

Hamilton

1 1

United Kingdom

4 3

France

3 3

Finland

2 2

Denmark

11 11

Norway 50 43

Belgium

3 3

Singapore,

Singapore

1 1

Thailand

2 2

Malaysia

3 3

South Africa,

Bryanston

1 1

United Arab Emirates,

Dubai

1 1

Portugal,

Matosinhos

1 1

Poland,

Białystok

1 0

Croatia,

Zagreb

1 1

Lithuania,

Vilnius

1 1

China,

Beijing

1 1Korea,

Seoul

1 1

Japan,

Tokyo

1 1

Russia,

Moscow

1 1

© 2011 Unisys Corporation. All rights reserved. Page 12

ISO/IEC 27001: 2005

Global Standard for

Information Security

Management for all service

centers

Niche Quadrant: Gartner 2010 Magic

Quadrant for NA Managed Security Services

Strong Performer: The Forrester

Wave™: Global IT Infrastructure

Outsourcing, Q1 2011

Positive Rating: Gartner 2010 Market Scope for North

American Data Center Outsourcing Services

Global ISO 9001:2008 certification

for multi-vendor parts delivery,

product distribution, and network

integration operations

2010 Washington Technology Top 100 List

of Largest Federal Govt. Contractors

Number 38

Top 60: Ranking #54

of 2010 Global

Outsourcing 100™

Ranking,

Multi-lingual support

covering 21 languages

4.5M+

devices under

direct support

Multiple Government Agency

Clearances

Our global one-call contact approach for all end-

user incidents and requests means less

downtime. In fact, in 93% of the cases, we

resolve the issue on the first call.

Field operations in

100+ countries

(>1,700 cleared)

Page 13

Market Recognition

Strong Performer:

The Forrester Wave

Managed Security

Services 2010

Leaders Quadrant: Gartner 2011

Magic Quadrant for NA Help

Desk and Desktop Services

© 2011 Unisys Corporation. All rights reserved.

• MicrosoftMicrosoft recently announced a decision to outsource its internal IT services to Infosys. Infosys has partnered with Unisys to provide global multi-language service desk services integrated with desk side support. Unisys will enable enhanced end-user productivity for more than 123,000 Microsoft employees, as well as vendors, customers, and partners, in 104 countries.

• Springer Science and Business MediaSpringer SBM awarded a five-year ITO contract to Unisys including Service Desk in German and English, Remote Desktop Management system and Smart On Site Services to 3.000 users in seven European countries and in the US.

• Siemens AG awarded Unisys a five-year multi-million dollar desktop outsourcing contract to design and implement a new field service model, providing Smart Onsite Services to around 60,000 Siemens employees in 20 European countries.

• UnileverIT management and support services for more than 60,000 Unilever employees across North America, Latin America, the Caribbean, Europe, Russia and Central Eastern Europe. The services include service centre, desktop management and desk-side support, as well as the management of future desktop technology

• Henkel Global Outsourcing ContractUnisys to provide a range of end-user support services, including desktop management and support; service desk; end-point security; deskside support; upgrades and repairs to personal computers and notebooks; and transition services based on the Information Technology Infrastructure Library (ITIL) standard.

• NovartisNovartis have selected Unisys as their strategic global partner for all End user Services. In a multi-phased approach, Unisys will provide end user services to +20,000 Novartis employees

Sample Unisys Outsourcing clientsEnd User Services

© 2011 Unisys Corporation. All rights reserved. Page 14

Unisys “Points of View” on Disruptive IT Trends for 2011

Consumerization of IT

Appliance Offerings

CyberSecurity Social Computing

Smart Computing

Cloud Computing

Rigorous

IT Cost

Management

© 2011 Unisys Corporation. All rights reserved. Page 15

Introducing an Innovative Global End User Framework

Converged Remote

Infrastructure

Management (c-RIM)• Turns manual tasks into automated best

practices

• Enables cost control, improved

efficiency, and achieves faster service

delivery

Smart On-Site Services

(SoSS)• Comprehensive and holistic

approach to branch site and data

center management

• Single accountability, cross vendor

and site visibility, and management

— all at a lower total cost

Managed Security Service

(MSS)• Unified expertise across the four domains

— people, assets, locations or systems,

and data — creating efficient, secure

environments and freeing our client to

focus on best serving its citizens and

customers

Unisys Secure Cloud

(USC)• Patent-pending Stealth technology

that allows private communities of

interest

• Grounded in our expertise and

experience in the Data Center,

enabled by Real-Time Infrastructure

technology, and world-class IT

Outsourcing

End User Productivity

Services (EUPS)• Innovative core framework that

remains contemporary across the

continuum of end-user desktop

management technologies

• Client virtualization, secure hosted

services, dynamic end point

provisioning and support

© 2011 Unisys Corporation. All rights reserved. Page 16

End-User Productivity Services (EUPS)

With a global infrastructure footprint and more than 15,000 engineers and technologists

operating in more than 100 countries, Unisys supports enterprises and workers around

the world.

• Desktop Management Services: Image preparation and management, electronic

software distribution and patch management, asset configuration tracking

• Desktop Application Services: Software application packaging and tracking to defined

deployment standards, application catalog support, license tracking, and virtual

application applications, Application Virtualization Services, and Virtual Desktop Services

• End User Experience Management: End User experience monitoring of End User

Experience including; end point environment, conventional, hosted and virtual delivery

styles. Real time aggregation, analysis and correlation of performance metrics defining

the end user experience

• Mobile End Point Management: Remote control service management for broad range

of mobile systems. Notebooks, Netbooks and Browser enabled devices. Expanded

support for Intel vPro using RPAT for ―out of band‖ management

• Productivity Hosting and Virtualization: Virtual Office as a Service (VOaaS), Unified

Communications as a Service (UCaaS) including Microsoft Exchange, SharePoint and

Office Communicator applications, Application Virtualization Services, and Virtual

Desktop Services

• Managed Digital Allowance: Online portal for end-user selection and support of tools

and devices, portal

Anywhere

Anytime

Any Place

© 2011 Unisys Corporation. All rights reserved. Page 17

Smart On-Site Services (SOSS)

• On-site repair and placement maintenance for multi-vendor hardware,

including servers, storage units, network components, desktops, laptops,

printers, IP telephony, and other peripherals

• On-site diagnosis and incident resolution for mission-critical servers,

desktops, laptops, and printers

• Desk-side software and applications support

• IMACDs – Installs, Moves, Adds, Changes, and De-installs

• Hardware asset discovery and tracking

• Global logistics system that manages the availability and delivery of parts

and finished products

• A blend of dispatch avoidance, field support, parts inventory management,

and logistics, as well as multi-vendor technical expertise

• SLA measurements, performance metrics – including operational level

agreements (OLAs) and key performance indicators (KPIs) – and reporting

• Unisys field engineering force is 6,000-strong and not restricted to

specific accounts, but available on demand.

© 2011 Unisys Corporation. All rights reserved. Page 18

Converged Remote Infrastructure Management (c-RIM)

• Service Desk: Effective, multi-language, knowledge-driven and

unique Point of Contact for the End Users, through Telephone,

Hosted Systems (e-mail, portal, chat, fax) and/or System-to-

System (call home) to manage incidents and requests

• Monitoring and Event Notification: Proactive remote monitoring

and notification, including threshold monitoring, event aggregation

and correlation, impact analysis, severity level setting, and data

collection and ticketing distribution. Notification is done by SMS,

pager, and email; IT administrators can also easily access

performance data through a self-service portal

• Infrastructure Availability: Service desk with single-point-of-

contact; a self-service portal with knowledge management and

chat concierge; automated incident ticketing, assignment,

tracking, and escalation; remote service restoration; service level

agreement (SLA) reporting

• Infrastructure Management: High-level, automated management

functions for cross-tower problem management; knowledge

management; configuration management, release, availability and

capacity management; remote change coordination

Manage with Converged

Remote Infrastructure

Management

• End-to-end IT infrastructure

management

• Integrating and coordinating

service support across

towers, and provider and

geographies

• Advanced remote tools and

technologies for diagnosis

and repair

© 2011 Unisys Corporation. All rights reserved. Page 19

Remote Infrastructure Management isn't new or unique. What is new and unique about Unisys c-RIM is that by unifying event monitoring and coordinating service response across your organization's entire IT estate.

c-RIM―sees‖ most problems as they arise, usually before an end user has a chance to file a complaint, this drastically reduce the volume of individual service complaints.

Today 50 to 75% of IT budgets are spent on fixing service problems

Unisys transform the break-fix model to a proactive one, freeing 25-35% of you IT budget for the delivery of new or improved services.

Imagine a world without service problems

© 2011 Unisys Corporation. All rights reserved. Page 20

Secure Cloud (USC)

• Secure Infrastructure as a Service (IaaS): Provisioning, configuration,

hosting and management of virtual and/or physical servers, scalable both

up and out

• Secure Platform as a Service (PaaS): Provides additional servers for

standard middleware and applications, on a subscription basis, as well

as fully functional and scalable ―stacks‖ with additional capabilities,

including image and patch management, backup and restore, application

availability services, application management, and event notification

• Secure Disaster Recovery as a Service (DRaaS): Comprehensive

business continuity and disaster recovery backup on a subscription basis

• Secure Software as a Service (SaaS): For hosted apps, includes

Secure Unified Communications as a Service, with cloud-based e-mail,

SharePoint and Office Communication Service; Secure Virtual Office as

a Service, hosted desktop via secure cloud with centralized control and

management; and Secure Document Delivery Service delivering directly

to e-mail inboxes

Extend with

Secure Cloud

• Unisys Stealth technology

is a transformational way to

enable a secure cloud

• Allows multiple communities of

interest to share the same

infrastructure

• FIPS certified encryption,

bit-level splitting of data

developed for the U.S.

Department of Defense

• Simpler infrastructure,

increased agility, enhanced

security

• Accessible anywhere, anytime

via public and/or private

networks

© 2011 Unisys Corporation. All rights reserved. Page 21

Patent-pending Stealth technology that allows private communities of interest based on FIPS 140-2, 256-bit AES* encryption and cloaks the data with proprietary ―bit splitting.

Unisys has been recognized as a leader in secure computing. We have received the ISO 27001 2005 certification for best practices in Information Security Management for all of our data centers and managed service centers.

The award-winning processes coupled with Stealth provide a new level of achievement for Unisys and security for our clients.

Unisys Extreme Security - Stealth

NSA Awards Unisys Stealth EAL-4 announced April 13th 2011 for data-in-motion

Stealth is approved to protect

Defense Department secret-level

clearance data over public network

© 2011 Unisys Corporation. All rights reserved. Page 22

Managed Security Services: Holistic, Integrated Security

• Security is the starting point for every Unisys solution – superior protection

for mission-critical operations across the digital spectrum, in combination

with other ITO managed services or as a standalone solution.– Infrastructure security management for enterprise data protection, threat management, compliance

assurance and risk management – across traditional, virtual and mobile technologies

– Endpoint security management that secures endpoints, hosts, information and mobile devices

– Identity and credential management within and across organizational boundaries

– Advanced Event Analytics, providing unparalleled enterprise visibility delivered by our threat analysis

engine

– Asset and data loss protection across hosts, networks, endpoints and mobile devices

© 2011 Unisys Corporation. All rights reserved. Page 23

Managed Security Services (MSS)

• Infrastructure Security Management for enterprise

data protection, threat management, compliance

assurance and risk management – across traditional,

virtual and mobile technologies

• Endpoint Security Management that secures

endpoints, hosts, information and mobile devices

• Identity and Credential Management within and

across organizational boundaries

• Advanced Event Analytics, providing unparalleled

enterprise visibility delivered by our threat analysis

engine

• Asset and Data Loss Protection across hosts,

networks, endpoints and mobile devices

Protect with Managed

Security Services

• Protection, threat

management, and

compliance through

integrated, cost-effective

security operations

© 2011 Unisys Corporation. All rights reserved. Page 24

Why Unisys

• Recognized leadership: Gartner Magic Quadrant ―Leader‖ category in IT Outsourcing year-over-year since

2003

• A global footprint: One of the largest global field engineering forces in the world, with more than 6,000

technicians plus 26,000 staff strong worldwide, available on-demand.

• Strong partnerships: Alliances and collaborative relationships with technology leaders, including Microsoft,

Intel and top enterprise software providers

• Best practices and standards: End-to-end ITIL v3 processes and Global ISO 20000 certification

• Industry knowledge: We support millions of desktops worldwide, and deliver solutions for 22 of top 25 global

banks, 8 of top 10 life insurers, 1,500+ public sector organizations, 400+ airlines and airports, and many leading

telecoms

We have 30+ IT Operations and

Managed Security Centers, including

extensive full-service facilities in

Shanghai, Sao Paolo, Salt Lake City,

Minneapolis, Bangalore, Amsterdam,

Budapest and worldwide logistics

network and last-mile delivery capabilities

in 100+ countries

© 2011 Unisys Corporation. All rights reserved. Page 25

Contact Details:

Cathrine TigermanClient Executive

Unisys Global Outsourcing and Infrastructure Services

Mobile phone: +46 70 580 86 69E-mail: cathrine.tigerman@unisys.com

Joakim BolterEngagement Manager

Unisys Global Outsourcing and Infrastructure Services

Mobile phone: + 46 70 266 17 82E-mail: joakim.bolter@unisys.com

© 2011 Unisys Corporation. All rights reserved. Page 26

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© 2011 Unisys Corporation. All rights reserved. Page 27