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Michele Saibene
Application Modernization: la modernizzazione applicativa a supporto della trasformazione dei processi
Application Modernization a supporto delle soluzioni Smart Work in ambito applicativo
PROCESS: BPMAutomated, dynamic, optimized
PEOPLE: CollaborationConnected, natural, real-time
PORTFOLIO: Application ModernizationBusiness aligned, service-based
Il ruolo chiave della modernizzazione applicativa a s upporto del BPM
…Legacy Application da vincolo ad asset distintivo in ottica BPM
Legacy Modernization
ERP Implementation
Process Improvement/Certification
Application Quality Initiatives
Shared Services Development
Consolidation of ESPs
Creation of PMO
ASP/SaaS Adoption
Portfolio Rationalization
Others
None of the Above
User Priorities for Application Initiatives for the Next Two Years
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%Legacy Modernization
ERP Implementation
Process Improvement/Certification
Application Quality Initiatives
Shared Services Development
Consolidation of ESPs
Creation of PMO
ASP/SaaS Adoption
Portfolio Rationalization
Others
None of the Above
User Priorities for Application Initiatives for the Next Two Years
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%
Top Application Initiatives
Top Business Initiatives
“Business Process Improvement” ranked #1 da Gartner tra le Top Business Initiatives
Il portafoglio applicativo e le architetture esistenti sono adeguate a supportare la trasformazione dei processi di business in ottica Smart Work?
Le issues indirizzate dalla modernizzazione applicati va e i risultati attesi
Velocità nella trasformazione della portafoglio applicativo per rispondere alla dinamicità di mercato
Business ArchitectureLimitata capacità di allineamentodinamico del portafoglio applicativo al variare dei modelli di business
Adattabilità delle applicazioni ed automazione dei processi per recupero efficianza operativa
Business ProcessesBusiness rules/logic incorporatenelle singole applicazioni e difficili da modificare o automatizzare
Flessibilità delle architetture e facilità di integrazione tra piattaforme tecnologiche
Application ArchitectureArchitetture non standardizzate con elevata complessitàinterfacce punto a punto
Application PortfolioRiuso e coreografia dei “servizi”comuni a supporto della trasformazione dei processi
Limitato riuso di “servizi”applicativi e conoscenza applicativa difficilmente trasferibile
Issue ricorrenti Risultati attesi
L’approccio IBM di Application Modernization è compost o da fasi progressive di trasformazione applicativa a supporto de l BPM
Business ProcessesBusiness Architecture
Application Portfolio Application Architecture
Legacy Asset Analysis
Application Portfolio Analysis
Process/Information Modelling
Component Business Model
Application Renovation
Service Model Definition
SOA Governance
SOA Architecture Implementation
Le fasi “top-down” di componentizzazione dei process i e d’identificazione dei “servizi” target in logica BPM
Deliverables• Business Architecture
Decomposition
• Target Operating Model
IBM Accelerators• Industry Framework
• CBM - Component Business Model
Bus
iness Dev
elop
men
t
Finance & Risk M
anagement
BusinessInfrastructure
Production
Interaction
OperationalServices
CustomerSales & Servicing
Planning
CustomerSales & Servicing
Oversight
EmployeePayroll & Tax
EmployeeBenefits
Administration
WorkforceTraining &
Development
EmployeeAssessments(Recruitment)
Employee Status& ReferenceInformation
EmployeeTravel &Expenses
Human ResourcesOversight
Human ResourcesPolicies &Planning
Employee Assignment & Usage analysis
Worker Qualification& Certification
Al liancesPlanning &Analysis
Al liancesOversight
Al liancesAdministration
Business Unit Planning
Business UnitAdministration
Business UnitOversight
Business Strategy& Enterprise Planning & Analysis
General Ledger(Financial Statements)
CorporateLegal
Services
Business SystemsPlanning
Business SystemsOversight
Business &Systems
Architecture
SystemsOperations
KnowledgeExchange
Systems Development and
Deployment
Production Assurance(Help Desk)
Business Policies &Procedures
IntellectualProperty
Maintenance
Audit &Legal
Compliance
Business DevelopmentPolicies & P lanning
Segment Planning& Analysis
Market &CompetitorAnalysis
MarketResearch
Business DevelopmentOversight
Market ResearchManagement& Oversight
ProductDeploymentOversight
ProductPortfolio P lanning
Product Development
Product DesignOversight
ProductBundling
ProductDeployment
Fund/Market Asset Planning& Development
Fund & Debt/EquityInstrumentOversight
CustomerPortfolio P lanning
AcquisitionPlanning
(Adv/Ext/Int)
CampaignOversight
(Adv/Ext/Int)
CustomerBehaviorModel ing
AdvertisingExecution
External CampaignExecution
CustomerReferenceInformation
CustomerPortfolioOversight
Corporate RelationsPolicies &Planning
CorporateRelationshipManagement
CorporateRelationship
Administration
Corporate& Institutional
Communications
StakeholderInvestmentRelations
External (Investor) Relations
Internal CampaignExecution
SalesSupport
Administration
Product/SalesInventoryDistribution
CustomerReviews, Surveys
& Research
Training &Awareness
Faci litiesMaintenance& Operations
Fixed AssetRegister
Faci lityAdministration
Faci lities &ProcurementPolicies & Planning
Procurement
Facil ities &ProcurementOversight
CustomerAgreements
CustomerContact/Event
History
CustomerCredit RatingExecution
Case & ExceptionHandling
Agreement &RelationshipOversight
CustomerTransaction Consolidator
Entitlement& Sales
CustomerRelationshipManagement
BrokeredProductSales
Underwriting
CorrespondentBank
Administration
CorrespondentPlanning &Oversight
Branch
Non-cashInventory
Administration
Channel Operations
NetworkOversight
OperationalServicesOversight
Fai lsHandling
Operations Planning
CounterpartyAdministration
MarketData/FeedOperation
Market AssetMaintenance(Corporate Events)
Reference andDirectory DataMaintenance
MarketInformationMaintenance
External Data (IP) Planning &Assessment
Information Provider
Oversight & Administration
Agency / BrokerCommissions Administration
Agency &Broker
Oversight
ProductionPlanning &Analysis
ProductionOversight
Correspondence(incl. statements)
DocumentManagement& Archive
Wire Room
Financial Operations
(A/C Receivable)
CollateralAdministration
Collections& Recovery
Credit/MarginPol icy & Planning
Credit/MarginOversight
Market RegulatoryRelations
Administration
EnterprisePortfolioTracking
Cash Flow/Maturity LadderMaintenance
AssetSecuritization
EnterprisePortfolioOversight
EnterprisePortfolio Planning
MarketRisk & Scoring
Models
EnterprisePortfolio
Management
Treasury Operations
OperationalR isk
Management
RegulatoryCompl iance
GuidelineCompliance
Market Information(switch) Operation
Trader/BookOversight
MarketTrading
MarketExecution
ProgramTrading
AutomatedTeller
Customer ContactRouting
CustomerStatus
Customer ContactHandler
Call Center(VRU)
CustomerCounter/Teller
Self ServiceWeb
Market Asset/TrustCustodial Services
Clearing andSettlement
ShareholderServices
Fraud/AMLDetection & Resolution
CustomerAccounting Oversight
AccountReconciliation
RewardsAdministration
Market AssetValuation & Pricing(Mark to Market)
Position/BalanceManagement
ConsumerAccounting
CorporateAccounting
Cash & CurrencyHandl ing
InvestmentFinanceServices
ConsumerCredit FacilityManagement
EntitlementProcessing
Payments (InclFee & Bil ling)
TaxationAdministrative
Services
DepositoryReceipts
Stock Lending& Repos
Market Making
Funds/Market Asset
Administration
Unit Trust
Mutual Fund
Hedge Fund
InvestmentPortfolio
Management
InvestmentPortfol io
Administration
InvestmentPortfolioPlanning
Portfol ioPerformanceAnalysis
ConsumerBanking
TrustServices
ConsumerLending
Authorizations(cards)
eTradingPortfolioServices
CardsFul fil lment
Lock-boxOperations
ConsumerProcessingOversight
BrokeredConsumer Product
Coordination
CheckProcessing
Funds Transfer& Remittance
Services
FinancialCapture (Cards)
MerchantRelations &Operations
RealEstate
MerchandiseFinancing
CorporateProcessingOversight
SyndicateMaintenance
& Administration
CorporateM&A & Advisory
Services
TradeFinance Services
InternationalTradeServices
CorporateLending
Bank Guarantees
CashManagement
Services
Prime BrokerageServices(Buy Side)
InstrumentIssuance
Debt/Equity
IPOPrivatePlacement
Financial MarketAnalysis
Financial MarketAnalysisOversight
QuantitativeAnalysisServices
Market Order& ServicesOversight
TradeConfirmation& Allocation
OrderManagement
Investment/Trading
Policies & Planning
Debt
EquitiesFX/MM
Derivatives &Off-Balance
sheet
Commodities
Business UnitTax
Administration
FinancialPlanning
Finance & R iskManagementPlanning
Finance & R iskManagementOversight
Business UnitFinancial
Administration
Financial Control& ReportingOversight
Business UnitAccounting
Business UnitFinancialOperations
Information Dissemination
e-channel
Product Performance Oversight
Account Services Planning
Direct Control Execute Instantiated Components
Components responsible for providing strategy, planning & direction
Components responsible for monitoring and exercising control over execute components
Components that execute to produce outcome of business services
Execute components that behave similarly in different instantiation
Bus
iness Dev
elop
men
t
Finance & Risk M
anagement
BusinessInfrastructure
Production
Interaction
OperationalServices
CustomerSales & Servicing
Planning
CustomerSales & Servicing
Oversight
EmployeePayroll & Tax
EmployeeBenefits
Administration
WorkforceTraining &
Development
EmployeeAssessments(Recruitment)
Employee Status& ReferenceInformation
EmployeeTravel &Expenses
Human ResourcesOversight
Human ResourcesPolicies &Planning
Employee Assignment & Usage analysis
Worker Qualification& Certification
Al liancesPlanning &Analysis
Al liancesOversight
Al liancesAdministration
Business Unit Planning
Business UnitAdministration
Business UnitOversight
Business Strategy& Enterprise Planning & Analysis
General Ledger(Financial Statements)
CorporateLegal
Services
Business SystemsPlanning
Business SystemsOversight
Business &Systems
Architecture
SystemsOperations
KnowledgeExchange
Systems Development and
Deployment
Production Assurance(Help Desk)
Business Policies &Procedures
IntellectualProperty
Maintenance
Audit &Legal
Compliance
Business DevelopmentPolicies & P lanning
Segment Planning& Analysis
Market &CompetitorAnalysis
MarketResearch
Business DevelopmentOversight
Market ResearchManagement& Oversight
ProductDeploymentOversight
ProductPortfolio P lanning
Product Development
Product DesignOversight
ProductBundling
ProductDeployment
Fund/Market Asset Planning& Development
Fund & Debt/EquityInstrumentOversight
CustomerPortfolio P lanning
AcquisitionPlanning
(Adv/Ext/Int)
CampaignOversight
(Adv/Ext/Int)
CustomerBehaviorModel ing
AdvertisingExecution
External CampaignExecution
CustomerReferenceInformation
CustomerPortfolioOversight
Corporate RelationsPolicies &Planning
CorporateRelationshipManagement
CorporateRelationship
Administration
Corporate& Institutional
Communications
StakeholderInvestmentRelations
External (Investor) Relations
Internal CampaignExecution
SalesSupport
Administration
Product/SalesInventoryDistribution
CustomerReviews, Surveys
& Research
Training &Awareness
Faci litiesMaintenance& Operations
Fixed AssetRegister
Faci lityAdministration
Faci lities &ProcurementPolicies & Planning
Procurement
Facil ities &ProcurementOversight
CustomerAgreements
CustomerContact/Event
History
CustomerCredit RatingExecution
Case & ExceptionHandling
Agreement &RelationshipOversight
CustomerTransaction Consolidator
Entitlement& Sales
CustomerRelationshipManagement
BrokeredProductSales
Underwriting
CorrespondentBank
Administration
CorrespondentPlanning &Oversight
Branch
Non-cashInventory
Administration
Channel Operations
NetworkOversight
OperationalServicesOversight
Fai lsHandling
Operations Planning
CounterpartyAdministration
MarketData/FeedOperation
Market AssetMaintenance(Corporate Events)
Reference andDirectory DataMaintenance
MarketInformationMaintenance
External Data (IP) Planning &Assessment
Information Provider
Oversight & Administration
Agency / BrokerCommissions Administration
Agency &Broker
Oversight
ProductionPlanning &Analysis
ProductionOversight
Correspondence(incl. statements)
DocumentManagement& Archive
Wire Room
Financial Operations
(A/C Receivable)
CollateralAdministration
Collections& Recovery
Credit/MarginPol icy & Planning
Credit/MarginOversight
Market RegulatoryRelations
Administration
EnterprisePortfolioTracking
Cash Flow/Maturity LadderMaintenance
AssetSecuritization
EnterprisePortfolioOversight
EnterprisePortfolio Planning
MarketRisk & Scoring
Models
EnterprisePortfolio
Management
Treasury Operations
OperationalR isk
Management
RegulatoryCompl iance
GuidelineCompliance
Market Information(switch) Operation
Trader/BookOversight
MarketTrading
MarketExecution
ProgramTrading
AutomatedTeller
Customer ContactRouting
CustomerStatus
Customer ContactHandler
Call Center(VRU)
CustomerCounter/Teller
Self ServiceWeb
Market Asset/TrustCustodial Services
Clearing andSettlement
ShareholderServices
Fraud/AMLDetection & Resolution
CustomerAccounting Oversight
AccountReconciliation
RewardsAdministration
Market AssetValuation & Pricing(Mark to Market)
Position/BalanceManagement
ConsumerAccounting
CorporateAccounting
Cash & CurrencyHandl ing
InvestmentFinanceServices
ConsumerCredit FacilityManagement
EntitlementProcessing
Payments (InclFee & Bil ling)
TaxationAdministrative
Services
DepositoryReceipts
Stock Lending& Repos
Market Making
Funds/Market Asset
Administration
Unit Trust
Mutual Fund
Hedge Fund
InvestmentPortfolio
Management
InvestmentPortfol io
Administration
InvestmentPortfolioPlanning
Portfol ioPerformanceAnalysis
ConsumerBanking
TrustServices
ConsumerLending
Authorizations(cards)
eTradingPortfolioServices
CardsFul fil lment
Lock-boxOperations
ConsumerProcessingOversight
BrokeredConsumer Product
Coordination
CheckProcessing
Funds Transfer& Remittance
Services
FinancialCapture (Cards)
MerchantRelations &Operations
RealEstate
MerchandiseFinancing
CorporateProcessingOversight
SyndicateMaintenance
& Administration
CorporateM&A & Advisory
Services
TradeFinance Services
InternationalTradeServices
CorporateLending
Bank Guarantees
CashManagement
Services
Prime BrokerageServices(Buy Side)
InstrumentIssuance
Debt/Equity
IPOPrivatePlacement
Financial MarketAnalysis
Financial MarketAnalysisOversight
QuantitativeAnalysisServices
Market Order& ServicesOversight
TradeConfirmation& Allocation
OrderManagement
Investment/Trading
Policies & Planning
Debt
EquitiesFX/MM
Derivatives &Off-Balance
sheet
Commodities
Business UnitTax
Administration
FinancialPlanning
Finance & R iskManagementPlanning
Finance & R iskManagementOversight
Business UnitFinancial
Administration
Financial Control& ReportingOversight
Business UnitAccounting
Business UnitFinancialOperations
Information Dissemination
e-channel
Product Performance Oversight
Account Services Planning
Direct Control Execute Instantiated Components
Components responsible for providing strategy, planning & direction
Components responsible for monitoring and exercising control over execute components
Components that execute to produce outcome of business services
Execute components that behave similarly in different instantiation
Business Analyst
Solution Architect
Data Modeler
Process Modeler
Project Manager
Information Framework (IFW)
Data Models Process Models Services Models
Model Repository
Process/Information Modeling
Component Business Modeling
Service Model Definition
Deliverables• Process Models
• Data Models
• Information Flows
IBM Accelerators• IFW - Information Framework
Workbench
• Websphere Business Modeler
Deliverables• Service Model
• Selected Services List
IBM Accelerators• WebSphere Service Registry
& Repository
• WebSphere Integration Developer
Le fasi “bottom-up” di mappatura del portafoglio appli cativo e d’implementazione dei “servizi” oggetto di trasformazi one
Deliverables• Application Mapping to
business components
• Application Analysis Report
• Application Renovation Scenarios
Elementi differenzianti• “Application Portfolio
Assessment” Method
• “Business Application Modernization” ROI Tool
Deliverables• Inventory and Software Quality
reports
• Application Component Map
• Candidate Service List
Elementi differenzianti• “Service Oriented Modeling &
Architecture” Method
• Rational Asset Analyzer
• Other Application Mining Tools
Deliverables• Business Rules Report
• Extracted Business Rules
• Services Coreography
Elementi differenzianti• “Legacy to SOA” Method
• Rational Application Developer
• Websphere ILOG
• WebSphere Process Server
• WebSphere Lombardi
Legacy Asset Analysis
Application Portfolio Analysis
Application Renovation
Renovate
Restructure
Data Collection and Verification
Data Analysis
OpportunityIdentification
Planning and
Discovery
PrioritizedRecommendations
Application Portfolio Assessment
Client’s– Current Application Portfolio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture
Rationalize
Reprioritize
Relocate
inpu
ts
2
PortfolioManagement & Transformation
Framework for Management & Governance
Business Business
Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web Services
Interfaces
UIControlData
App Mngt.App Mngt.
ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Business Rules
La fasi d’implementazione dell’architettura target e d i governance a regime dei “servizi” / processi automatizzati in ottica BPM
SOA Governance / Run Time
SOA Architecture Implementation
Deliverables• SOA Target Architecture
• SOA Implementation Patterns
Elementi differenzianti• “Service Oriented Modeling &
Architecture” Method
• SOA Reference Architecture
• WebSphere Enterprise Service Bus
Deliverables• SOA Governance Model
• KPI Measurement System
Elementi differenzianti• “SOA Governance
Management” Method
• Metrics Measurement Framework (MMF)
• WebSphere Business Monitor
CRM System
Workflows & Decision MakingCustomer Access
Bank Staff
Case
Managem
ent
Other
Cam
paign M
anagement
Channel Integration Business
Perform
ance A
nalysis &
Reporting
Audit &
R
egulatory C
ompliance
Custom
er C
are
Banking Integration Platform
OLAP
Data Marts
Business Process ManagementBusiness Rules Management
MediatonMash up
ETL...
Ext Networks
Customer Insight
Ext Events
Service Management
Email MobileBranchWebATM Call Center
AcctOpening.
AcctAccess.
AcctMgmt. Other.
Security Control,
Enforcement
Continuous Availability
Management
Config, Change & Release
Management
Trusted Identity Management
SecureApplication
Development
Problem & Incident
Management
Core SystemsD
eposits
Cred
it Card
s
Loans
Oth
er
Operational Data� Portfolios, etc
Unstructured Data�Customer comm.
Master Data� Customers, etc.
Fee & Charges
Interest AccrualsPricing Optimization
Analytics & Control Systems
Planning &Control
Risk Mgt Accounting
Other
Audit
ProcurementB2B
Regulatory.
HR
InformationWarehouse
E
urosig
GES
Enterprise Service Bus
CRM System
Workflows & Decision MakingCustomer Access
Bank Staff
Case
Managem
ent
Other
Cam
paign M
anagement
Channel Integration Business
Perform
ance A
nalysis &
Reporting
Audit &
R
egulatory C
ompliance
Custom
er C
are
Banking Integration Platform
OLAP
Data Marts
Business Process ManagementBusiness Rules Management
MediatonMash up
ETL...
Ext Networks
Customer Insight
Ext Events
Service Management
Email MobileBranchWebATM Call Center
AcctOpening.
AcctAccess.
AcctMgmt. Other.
Security Control,
Enforcement
Continuous Availability
Management
Config, Change & Release
Management
Trusted Identity Management
SecureApplication
Development
Problem & Incident
Management
Core SystemsD
eposits
Cred
it Card
s
Loans
Oth
er
Operational Data� Portfolios, etc
Unstructured Data�Customer comm.
Master Data� Customers, etc.
Fee & Charges
Interest AccrualsPricing Optimization
Analytics & Control Systems
Planning &Control
Risk Mgt Accounting
Other
Audit
ProcurementB2B
Regulatory.
HR
InformationWarehouse
E
urosig
GES
Enterprise Service Bus
Esperienza di Application Modernization in ambito ins urance
Obiettivi del progetto� Automatizzare il processo di gestione degli
atti di citazioni giudiziaria
� Ridefinire gli strumenti di controllo del
contenzioso giudiziario, incrementando
l’efficienza e l’efficacia attraverso l’automazione
� Adottare nuova architettura applicativa (basata
su BPM) per abilitare una nuova piattaforma di
gestione dei sinistri
Benefici Ottenuti :� Capacità di monitorare il workflow del
processo di contenzioso giudiziario
� Riduzione costi derivanti da casi di gestione in contumacia
� Controllo dei dati finanziari in termini di valore delle riserve e di costi dei fiduciari
Modalità di realizzazioneAttuazione di un progetto di Application Modernization,
articolato sulle seguenti attività:
� Identificazione dei “servizi” di business da
realizzare ed analisi componenti applicative
� Sviluppo dei “servizi” (web services) su
architettura SOA a partire dal codice legacy
� Coreografia dei “servizi” e automazione/
monitoraggio del processo tramite suite
WebSphere
Esperienza di Application Modernization in ambito ban king
Obiettivi del progetto� Automatizzare il processo di caricamento
casse automatiche / rendicontazione tra
gestione back-office e filiali
� Ridurre il lead time dalla disponibilità della
richiesta in filiale all’effettuazione
dell’operazione nei sistemi della Banca
� Aumentare la produttività sul processo per
fronteggiare aumento dei volumi
Benefici Ottenuti� Riduzione significativa dei tempi di
caricamento casse
� Integrazione con Service Provider esterni
� Aumento del livello di disponibilità del servizio per l’utente finale
Modalità di realizzazioneAttuazione di un progetto di Application Modernization,
articolato sulle seguenti attività:
� Realizzazione “servizi” di sottomissione
automatica al Service Provider delle richieste di
caricamento ATM
� Automazione verifiche su rendicontazione e
contabilizzazione
� Sviluppo di un cruscotto integrato di misurazione
e controllo del processo per verifica stato degli
ATM (guasti o da caricare)
Esperienza di Application Modernization in ambito reta il
Obiettivi del progetto� Rendere più flessibili processi core di Supply
Chain Management e ridurne il lead-time
� Mappare componenti applicative critiche per
rimuovere vincoli di tipo tecnologico
� Identificare i “servizi” candidati rispetto ai
requisiti di evoluzione funzionale
� Ridurre la rigidità architetturale a “silos” e la
complessità delle interfacce
Benefici Ottenuti� Riduzione dei tempi di set-up sistemi IT
per apertura nuovi centri di distribuzione
� Evoluzione verso una base dati integrata e flessibile di gestione Supply Chain
� Introduzione di interfaccia grafica avanzata per utenti
Modalità di realizzazioneAttuazione di un progetto di Application Modernization,
articolato sulle seguenti attività:
� Analisi d’impatto delle componenti applicative
tramite suite Rational
� Migrazione tecnologica verso piattaforma
standard (VSAM to DB2)
� Revisione architettura applicativa in ottica SOA e
web enablement del front-end
� Renovation funzionale tramite sviluppo e riuso di
“servizi” comuni
PORTFOLIO - Application Modernization
IBM mette a disposizione specifici Business Value A ssessment peridentificare ed avviare iniziative di BPM-Applicatio n Modernization
PEOPLE - Collaboration
PROCESSES - BPM
3 Business Value
Assessment
1. BPM Visioning & Roadmap
2. Application Portfolio Assessment
3. Enterprise Architecture Assessment
Legacy Asset Analysis
Application Portfolio Analysis
Process/Information Modelling
Component Business Model
Application Renovation
Service Model Definition
SOA Governance
SOA Architecture Implementation
Legacy Asset Analysis
Application Portfolio Analysis
Process/Information Modelling
Component Business Model
Application Renovation
Service Model Definition
SOA Governance
SOA Architecture Implementation
Grazie
ibm.com/software/it/events/smartwork/smartwork.html