Cisco Jabber Overview

Violeta McCourt

Sr. Desktop Analyst

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Today’s Agenda

1. Jabber Installation

a) Windows

b) MAC OS

2. Jabber Audio Setup

a) Calling/Features

b) Voice Mail

3. Quick Start

a) Quick Start Guide

4. Q&A

a) SharePoint Jabber FAQ/Open Q&A Discussion

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• Click the Link from the Installation Instructions and select Open:https://connect.successfactors.com/Login/SiteAssets/CiscoJabberSetup9.2.zip

• Run “CiscoJabberSetup.msi”

• Accept and Install When Prompted:

• Jabber will install automatically, Check the Box to “Launch Cisco Jabber” and click the Finish button:

Jabber Installation - Windows

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• Click the Link from the Installation Instructions and select Open:https://connect.successfactors.com/Login/SiteAssets/Jabber%20-MAC8.6.6.zip

• After opening the Zip file, double click on the Jabber icon and hit Continue on the Welcome screen

• Select the “Cisco WebEx Connect” service when promopted and hit Continue.

• Type in your email address into the Username field:Continue passed the Single Sign on screen

• You may get a prompt to login, type in the credentials in the format shown

• You will receive a Welcome Screen to Jabber

Jabber Installation – MAC OS

Note: Installation may freeze if you have Skype installed. Remove Skype and try installation again.

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Jabber Audio Configuration - Windows

• Sign on to Jabber and go to File > Options and select the Phone accounts tab

• Type in your networkcredentials for both Phone Services and Voicemail services

Note: You must be on VPN or on the network to enable voice services.If you only see Voicemail under the Phone accounts tab then the audio has not been enabled on the phone system for your account. Please contact helpdesk@successfactors.com

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Jabber Audio Configuration - Mac

• Sign on to Jabber and go to Jabber > Preferences

• Click on the “Accounts” option and Under phone services type in yournetwork credentials

• Type in credentials to the Voicemail option as well

Note: You must be on VPN or on the network to enable voice services.If you only see Voicemail under the Phone accounts tab then the audio has not been enabled on the phone system for your account. Please contact helpdesk@successfactors.com

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Calling Features

• To make a phone call:

• Type in the number you wish to call in the search box

• You can also call by pressing the Phone button on a contact

• You can use the search box in a chat box

• Or call the person you are chatting with the Phone icon

• Forward your calls

• On the bottom right hand corner, the telepresence icon can be used to Forward your calls

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Voicemail Features

• Check your voicemail:

• There is a voicemail icon on your Jabber window

• You can listen directly from Jabber, or delete your voicemails from Jabber or you can press the Call voicemail button

• Messages will appear like the picture below, press play to listen

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Quick Start Document

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Jabber FAQ

• Jabber FAQ:

• https://mysp.successfactors.com/ITHelpDesk/Pages/Jabber-FAQ.aspx

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Q&A

Any Questions?