Cisco Unified Contact Center Express LicensePackages

This appendix describes the features that are available with each Unified CCX license package.

• Application Availability by License Package, page 1

• Trigger Availability by License Package, page 2

• Subsystem Availability by License Package, page 2

• Unified CCX Services Availability by License Package, page 3

• Unified CCX Component Availability by License Package, page 4

Application Availability by License PackageThe following table lists the applications available with each license package:

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IPIVR

Application

XXXXCisco Script Application

XXXXBusy

XXXXRing No Answer

XUnified ICME Post Routing

XUnified ICME Translation Routing

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IPIVR

Application

XXXXCisco Script Application

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Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IPIVR

Application

XXXXBusy

XXXXRing No Answer

Trigger Availability by License PackageThe following table lists the triggers available with each license package:

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IP IVRTrigger

XXXXUnified CM Telephony

XXHTTP

Subsystem Availability by License PackageThe following table lists the subsystems available with each license package:

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IP IVRSubsystem

XXXXCMT Subsystem

XXXXCore RTR Subsystem

XXDatabase Subsystem

XXeMail Subsystem

XXXEnterprise Server Data Subsystem

XXHTTP Subsystem

XXXXUnified CM Telephony Subsystem

XXMRCP ASR Subsystem

XXMRCP TTS Subsystem

XOutbound Subsystem1

XXXXRmCm Subsystem

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Cisco Unified Contact Center Express License PackagesTrigger Availability by License Package

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IP IVRSubsystem

XXVoice Browser Subsystem

XXVoIP Monitor Subsystem

XChat Subsystem

XRouteAndQueue Subsystem

1 The Unified CCX Outbound Preview Dialer feature does not require an additional license and it comes as part of the Premium license package.

Unified CCX Services Availability by License PackageThe following table lists the Unified CCX Services available with each license package:

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IP IVRNone2Unified CCX Services

XXXXXUnified CCX Cluster ViewDaemon

XXXXXUnified CCX Administration

XXXXUnified CCX Engine

XXXCisco Desktop Call/ChatService

XXXCisco Desktop EnterpriseService

XXXCisco Desktop IP PhoneAgent Service

XXXCiscoDesktop LDAPMonitorService

XXXCisco Desktop License andResource Manager

XXCisco Desktop RecordingService (call recording)

XXXCisco Desktop Recording andStatistic Service

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Cisco Unified Contact Center Express License PackagesUnified CCX Services Availability by License Package

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IP IVRNone2Unified CCX Services

XXXCisco Desktop Sync Service

XXCisco Desktop VoIP Service

XXCisco Finesse Services

XXXUnified CCX On-DemandRecording

XXXXUnified Intelligence CenterReports

XXXXCisco Unified CCX Database

2 Available upon installation, before license package is activated.

Unified CCX Component Availability by License PackageThe following table lists the Unified CCX Component available with each license package:

Unified CCXPremium

Unified CCXEnhanced

Unified CCXStandard

Unified IPIVR

None3Unified CCX Component

XXXXXUnified CCX Cluster View Daemon(CVD)

XXXXUnified CCX Engine

XXXXUnified CCX Repository Datastore

XXXXUnified CCX Historical Datastore

XXXXUnified CCXConfigurationDatastore

XXXUnified CCX Agent Datastore

XXUnified CCX Recording

XUnified CCX Monitoring

3 Available upon installation, before license package is activated.

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Cisco Unified Contact Center Express License PackagesUnified CCX Component Availability by License Package