Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
1
CISCOVoIPTelephoneSystemPresenceandInstantMessaging/Chat
CISCOJabberApplicationonFoothill-DeAnzaCC
Computers
2
TableofContents
Summary....................................................................................................................................3
InstallJabberApplicationOntoDistrictComputer......................................................4DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?............................................................................................................................................4InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputer4
UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount............5FirstTimeLogin.................................................................................................................................5QuittheJabberApplication...........................................................................................................6
Presence.....................................................................................................................................7CreateCustomStatus.......................................................................................................................8DeleteCustomStatus.......................................................................................................................9
InstantMessaging/Chat....................................................................................................10AddContacts....................................................................................................................................10InitiateaChat...................................................................................................................................11GroupChat........................................................................................................................................13
InitiateaphonecallonmydeskphoneviaJabber...................................................14
3
SummaryTheCISCOJabberapplicationforcomputersisthesoftwareapplicationusedfortheSoftware-basedCISCOVoIPtelephones.However,PresenceandInstantMessaging(Chat)areavailablewithintheJabberapplicationavailabletothoseFHDAfulltimeemployeeswhohavechosenthedeskphoneinsteadoftheSoftware-basedphone.Also,withthisJabberapplicationandadeskphoneyoucaninitiateandendacallusingthisJabberapplication.However,theconversationwillbeconductedviathedeskphone.ThisuserguideshowsyouhowtoobtaintheJabbersoftwareandprovidesbasicguidanceonhowtousetheseadditionalfeatures.
4
InstallJabberApplicationOntoDistrictComputer
DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?IfyouchosetheSoftware-BasedVoIPphoneorreceivedanewDistrictcomputerafterJuly1,2017,youshouldhavetheJabberapplicationinstalledonyourdistrict/collegeprovidedcomputer.IfyoudonothaveJabberinstalledfollowtheinstructionsbelowtoinstalltheCISCOJabberapplicationontoyourDistrictcomputer.
InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputerSignintoMyPortalandselecttheEmployeeTab.Scrolldownontheleftsideofscreentolocatetheinformationshownbelow.Clickontheassociatedinstallerfortheoperatingsystemofyourcomputer
Ifyourunintoanyproblemsduringtheinstallation,pleasecontacttheETSCallCenterat(408)864-8324orsubmitanETSRequestforHelp:usingabrowsergotoetshelp.fhda.edu.SigninusingyourMyPortalIDandpassword.
5
UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount
FirstTimeLogin1. LaunchtheCISCOJabberapplication.Theloginscreenwillappear.2. [email protected].
a. ForsubsequentloginstypeonlyyourCWIDforyourUserID.3. TypeyourMyPortalpasswordintothePasswordfield.4. IfyouwanttobeautomaticallyloggedinwhenyoulaunchtheJabber
application,clickontheboxnexttoAutomaticsign-in.5. NowclickonSignIn
6
QuittheJabberApplicationNomatterwhetheryouSignOutorQuitJabber,youberequiredtosigninwhenyoure-launchtheapplication.Unless,youhaveselectedAutomaticsign-in.
7
PresencePresenceisusedsothatothersknowwhenyouareavailableforaphonecall,chatorofficevisit.YouravailabilitystatusissetintheupperleftoftheJabberapplicationwindow.TheotherindividualwillneedtouseJabberandaddyouasacontacttoseeyourstatus.
Thesearethedefaultstatuses:
8
CreateCustomStatusYoucanaddcustomstatusindicators.Selectthecolorstatusyouwanttouseforyourcustomstatus.Thenclickonthewordstoedit/changetoyourcustomstatus.Thiswillnotreplacethepreviousstatus.Seetheexamplescreenshotsbelow:
Thisscreenshothasseveralcustomstatuses:
9
DeleteCustomStatusUnfortunatelythereisnowaytodeletejustonestatus.WhenyouselectDeleteCustomStatuses,allcustomstatuseswillbedeleted.
10
InstantMessaging/ChatTheCISCOJabberapplicationincludesInstantMessagingoroftencalledChat.WhenbothpartiesaresignedintotheJabberapplication,achatsessioncanbeinitiated.Youcanalsoconductagroupchat.
AddContactsClickontheContactsiconontheleftsideofthewindow.Ifyoudonothaveanycontacts,youcaneasilyaddthem.GototheContactspulldownmenuatthetopoftheJabberApplicationandselectNewContact…
Begintypingtheindividual’snameandaselectionofnameswillappear.Clickonthepersonyouwanttoaddtoyourcontactsandthefieldswillbeautofilled.
11
Next,clickontheAddbutton.
Yournewcontactshouldappearinyourcontactslist.Seeexamplebelow.
InitiateaChatSelectthepersonyouwanttoInstantMessage/Chatwithandthenclickonthemessageicon.Achatwindowwillappear.However,intheexamplebelow,Linda’sPresencedotisyellowandsaysshe’sAway.But,itdoesmeanJabberisrunningonhercomputer.Notethoseinthecontactlistwithagreyedoutpresencedot,whichmeanstheJabberapplicationisnotrunningontheircomputerandtheyarecurrentlyoffline–i.e.John
12
IntheexamplebelowyouwillseethatLindadecidedtochatwithme.Toquitthechatsessionyoucanjustclosethewindow(clickonreddotupperleft)
Ifyoujusthoveroverthemessageiconforthepersonyouwanttochatwithinthecontactslist,thefollowingwindowwillappearandyoucaninitiatethechatthiswayaswell:
13
GroupChatYoucanalsoinitiateagroupchat.GototheFilepulldownmenuandselectNewGroupChat…
Thefollowingwindowwillappear.YoucanselectpeoplefromyourcontactslistbyclickingonthecheckboxtotherightoftheirnameoraddpeopledirectlyintothefieldnexttoPeople:Toinitiatethechat,clickontheInvitebuttonatbottomright.
14
InitiateaphonecallonmydeskphoneviaJabberIncombinationwithyourdeskphoneusingJabberyoucaninitiateandendphonecallsthatareconductedusingyourdeskphone.Hoveroveroneofyourcontactsandthewindowontheleftwillpopup.ClickontheCallbutton.Orjustclickontheiconforthehandsettotherightofthecontactnameinthelist.Notetheiconatthebottomofthemainwindowthatshowsthedeskphone.
15
Whenyouinitiatethecall,thewindowbelowappears.Thereisnovideoassociatedwiththecallandyouarenowusingyourdeskphoneforthecall,notyourcomputer.Toendthecallclickontheredhandseticon.