2/2/2018

Citizen AccessOnline Tutor

Lesson 5

Due to problems when uploading documents,

the recommended browser is Internet Explorer.

Click here to access the Citizen Access Online Portal

Accela Citizen Access (ACA) is a portal into the City of San Antonio’s

Development Services Department (DSD)online services. Anyone

with access to the internet may search Property Information

without registering for an account. Registering for an account;

however, enables you to create applications, view the status of your

records, upload documentation, create Escrow Accounts and much

more.

The web address is:

https://aca.sanantonio.gov/CitizenAccess/Default.aspx

Property Lookup Information Instructions

for Non-registered Account Users

The Citizen

Access Portal

page displays.

Go to the

General

Information

section.

Click Lookup

Property

Information (#1

shown).

The Look Up

Property

Information

page displays

(shown).

From the right-

hand side drop-

down menu, click

to select Look Up

Address, Parcel

Information or

Owner (#1

shown).

The Look Up by

Address page

displays (shown).

Type Street Number

and Name (#1

shown).

Click Look Up (#2

shown). The system

searches the

database to return

all matches found.

The Look Up Property

Information page displays

(shown).

Address link displays (#1

shown).

Parcel Number displays (#2

shown).

Associated Owners display

(#2 shown).

Click on any of the links

(Address, Parcels or

Associated Owners) to

display more information.

After viewing Address

Information you may select

Look Up Parcel Information

or Look Up By Owner

property information by

clicking on the

corresponding link (shown).

If searching for

property information

by Parcel

Information, select

Look Up by Parcel

Information (#1

shown).

Type City Parcel

Number (#2 shown).

Click Look Up (#3

shown).

Parcel Number,

Associated Addresses

and Associated

Owners information

of the Parcel display.

Click on any of the

links provided to

view more

information.

If searching for

Property Information

by Owner, Owner

Name must be typed

exactly as it appears

on the record or the

system is unable to

locate information.

Examples shown.

Property Lookup Information Instructions

and Application Status Lookup

for Registered Account Users

Creating applications is an additional

functionality available to Registered

Account Users.

From the

Citizen Access

portal page

(shown), login

to your

account.

After login, your Home

page displays

(shown).

Under the General

Information section,

click Lookup Property

Information (#1

shown).

Search for property

information by

Address, Parcel

Information or Owner.

If searching for record

status (application)

information, locate the

section (ex: Land

Development).

Click Search

Applications (#1

shown).

NumberShown

Action Step

1 Click drop-down to search by

Address or Contact.

2 Click the box to search your

applications only or all records.

3 Type Application Number, if

known.

4 Click Application Type drop-

down menu to select a record

type.

5 Select a date range.

6 Type Street number (ex: 1901)

or a range (ex: 100-200).

7 Type Street name.

8 Type City Parcel Number, if

known.

9 Type Project Name, if known.

Click Search.

BuildSA returns all

matches found in

the database.

Click the Record

Number to view

Record Details (#1

shown).

The Record Details

page displays

(shown).

To view the

Record’s

Processing Status,

click Record Info

drop-down menu

(#1 shown).

Click Processing

Status (#2

shown).

Process Status displays

(shown).

Green check marks indicate

a task is completed. The

hour glass indicates the

task is active. A gold star

simply means the last task

opened for viewing by

someone.

Tasks without a green

check mark, hour glass or

star indicate an inactive

task.

To view task

information on an

active task (indicated

by the hour glass).

Click the arrow to the

right of the hour glass.

View comments.

If a plus sign displays

(+), click the + to

expand and view

requirements needed

for the task.

Click the Payments drop-down menu arrow (#1 shown) to view

Application Fees.

Click View/Fee Details (#2 shown). Application Fees page displays

(#3 shown).

2/2/2018

Two alternate methods of searching for application and

general information.

Or, search

following steps 1,

2 and 3 shown.

Alternate Method

Global Search Method of Searching for Information

Or, use the

Global

Search to

search for

application

or general

information.

2/2/2018

Citizen AccessOnline Tutor

Lesson 5

This concludes Lesson 5, Viewing Property and

Application Information. With questions, please contact

the Development Services Department Customer Call

Center (210) 207-1111.

Click here to access the Citizen Access Online Portal