Citizens Clients Charter Output 11211

8/2/2019 Citizens Clients Charter Output 11211

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Citizen's / Client's Charter

Department of Information Technology

for


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(2010-2011)Citizen's Charter Document for Department of Information Technology

e-Development of India as the engine for transition into a developed nation and anempowered society.

Mission

e-Development of India through multi pronged strategy of e-Infrastructure creation

to facilitate and promote e-governance, promotion of Electronics & Information

Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing

support for creation of Innovation / Research & Development (R&D), building

Knowledge network and securing Indias cyber space.

Vision


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Main Services / Transactions

(2010-2011)Citizen's / Client's Charter for Department of Information Technology

Services / Transaction Weight % ResponsiblePerson

(Designation)

S.No. Email Mobile(Phone No.)

Process Fees

AmountModeCategory

DocumentRequired

(Director)

Shri A K Balani Minutes of ECApproval of proposals for Setting up of StateWide Area Networks (SWANs)

3.45 [email protected]

9871691892 Approval of State DPRsby Empowered Committee(EC) on SWAN Scheme

1

(24364755)

(Director)

Shri A K Balani ToR and UCRelease of Installments to State Governmentsfor SWAN


9871691892 Submission of signedTOR and Subsequentlysubmission of UtilizationCertificate (UC)

2

(24364755)

(Sr. Director)

Shri S.P. Singh Minutes of ECApproval of proposals of State Governments

for State Data Centres (SDCs)


n

9810392985 Approval of State DPRs

by Empowered Committee(EC) on SDC Scheme

3

(24301902)

(Sr. Director)

Shri S.P. Singh ToR and UCRelease of Installment to State Governmentsfor State Data Centres (SDCs)


9810392985 Submission of signedTOR and Subsequentlysubmission of UtilizationCertificate (UC)

4

(24301902)

(Director)

Shri Abhishek Singh Minutes ofEmpoweredCommittee

Approval of proposals for Setting up ofCommon Service Centres (CSCs)


9818005601 Approval o f Sta teProposals by EmpoweredCommittee of CSCScheme

5

(24364720)

(Director)

Shri Abhishek SinghUtilizationCertificatesRelease of Installments to State Governmentsfor Common Service Centres (CSCs) 4.14 [email protected] 9818005601 Submission of UC byState Government and

approval by IFD of DIT

6

(24364720)

(Director)

Shri Anurag Goyal Project document insoft copy

Appraisal of Mission Mode Projects (MMPs) 3.45 [email protected]

9868514422 Appraisal in DIT andNeGD based on inputs ofthe appraisal team

7

(24301218)

(Director)

Shri Muniram Communication ofdates by StateGovernment

Organizing Leadership Meets and trainingprogramme for NeGP


Finalisation of dates byNeGD in consulation withState Governments

8

(24301847)

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(Designation)


Process Fees

AmountModeCategory

DocumentRequired

(Director)

Anurag Goyal Detailed ProjectReport

Timely approval of proposals for innovativeprojects


9868514422 Approval of projects in DITby competent authority

9

(24301218)

(Adll. Director)

Ms. Asha Nangia 1.Completeapplication 2.Technical write-up /specifications etc.

Timely recommendations to DGFT asconcerned Administrative Ministry fromtechnical angle in respect of ratification ofnorms pertaining to Advance Licences/Advance Authorisations after receipt ofcomplete applications from DGFT andinformation on deficiencies from the applicant


9910934307 1)Receipt of applicationfrom DGFT2)Technical Evaluation3)Reporting of deficienciesand obtaining clarifications4)Approval of competentauthority5)Conveying comments to

DGFT

10

(24301303)

(Adll. Director)

Ms. Asha Nangia 1.Completeapplication 2.Technical write-up /specifications /Justification forimport etc.

Timely recommendations to DGFT asconcerned Administrative Ministry in respect ofapplications for issuance of licence for importof Restricted Items after receipt of completeapplications from DGFT and information ondeficiencies from the applicant


9910934307 1) Receipt of applicationfrom DGFT2)Technical Evaluation3)Reporting of deficienciesand obtaining clarifications4)Approval of competentauthority5)Conveying comments toDGFT

11

(24301303)

(Addl. Director)

Ms. Asha Nangia 1.Completeapplication 2.

Technical write-up /specifications /Justification forimport etc.

Timely issuance of Concessional CustomsDuty Certificates under relevant Notifications of

Department of Revenue


9910934307 1) Receipt of applicationfrom the Industry

2) Technical Evaluation3) Reporting ofdeficiencies and obtainingclarifications4) Approval ofcompetent authority5) Issuance of CCDC

12

(24301303)

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(Designation)


Process Fees

AmountModeCategory

DocumentRequired

(Addl. Director)

Shri S K Marwah 1) Completeapplication withapplication fees andDPR 2)Technical/FinancialDetails along withsupportingdocuments

Sanctioning of incentives to industry underSpecial Incentive Package Scheme (SIPS)


9810232832 1) Receipt of application2) Examination forappraisal includingseeking information ondeficiencies / clarificationsfrom applicants3) Obtainingrecommendations ofAppraisal Committee4) Seeking approval ofcompetent authority5) Conveying theapproval

13

(24301339)

(Addl. Director)

Shri S K Marwah 1) Completeapplication 2)Details as per termsand conditions ofapproval along withsupportingdocuments

Release of incentives to industry under SpecialIncentive Package Scheme (SIPS)


9810232832 1) Receipt of application2) Examination forrelease including seekinginformation on deficienciesfrom applicants, as perterms and conditions ofthe Sanction3) Seeking approval ofcompetent authority afterallocation of funds byPlanning Commission4) Issuance of sanctionletter for release of funds

14

(24301339)

(Senior Director)

Shri Debashish Dutta Minutes of theWorking Groupmeeting

Appraisal of New Projects for consideration offinancial support

8.75 [email protected] Recommendation(s) of theWorking Group(s) for theproject.

15

(24301464)

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(Designation)


Process Fees

AmountModeCategory

DocumentRequired

(Senior Director)

Shri Debashish Dutta Submission ofUtilixzationCertificates

Release of funds to ongoing projects 8.75 [email protected] Recommendation ofProject Review & SteeringGroup (PRSG) andsubmission of acceptableUtilization Certificate (UC)

16

(24301464)

(Scientist F)

Dr. B.K. Murthy UC for the previousrelease andprogress report

Timely release of funds to NIC for NKN as perrecommendations of High Level Committee( HLC)

8.4 [email protected] 9810601683 1.HLC recommendations2.Availability of funds forthe specify activity3.IFD concurrence4.Secretary / MCITapproval

17

(24360234)

(Scientist G)

Dr. G.V.Raghunathan

1.Complete DPR2.WG minutes3.Acceptance ofTerms & Conditionsby theImplementingAgency 4.UC forthe previousreleases (if any)

Initiation of New Projects and Release of funds 3.6 [email protected] 9868209476 1.Working Grouprecommendations2.Availability of funds forthe specify activity3.IFD concurrence4.Approval of Secretary /MCIT

18

(24363106)

(Scientist ,F)

Dr. P S NageswaraRao

i)Application in theprescribed formatduly

competedii)Applicant organizationdocuments: Articlesof Association, Bye-Laws,Auditedstatement ofaccounts, Sourceand pattern ofincome andexpenditure

Appraisal of New R&D Projects forconsideration of financial support

3.6 [email protected] 0996830820 i)Receipt of ProjectProposals in theprescribed format duly

completedii) Evaluation ofthe Project Proposals bythe WorkingGroupiii)Approval of theProject Proposals byCompetent Authority

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(Designation)


Process Fees

AmountModeCategory

DocumentRequired

DemandDraft

(Director General,CERT in)

Smt. Savita Utreja Application formalongwith requiredannexure

5000Keep current the empanelled list of IT securityauditors

2.4 [email protected] 9560400997 Receiving and scrutiny ofapplications ii)iii)ii) Off-linein-house Practical SkillsTest for successfulapplicationsiv)v)iii) On-linePractical Skills Test for theapplications successfullyqualifying step-2(above)vi)vii)iv) Intimationof successful/unsuccessfulempanelment to theapplicants

Processing fees inRs.

20

(Scientist ,F)

Sh. Anil Sagar Incident Reportingform

Respond to Security incident 3.6 [email protected] i) Reporting of cybersecurity incidents toIncident ResponseHelpdesk viaa)[email protected])Tel:- 011-24368572Tel:-1 800-11-4949 (Toll free)c)Fax:-011-24368546Fax:- 1800-11-6969 (Toll free)ii) Initialexamination andregistration of cyber

security incident.iii)Analysis and response ofcyber security incident.

21

(24368579)

(Scientist ,F)

Sh. Anil Sagar i) VulnerabilityReporting form ii)Security alerts,advisories &vulnerability notes

Issuance of security alerts on latest threatsand vulnerabilities

2.4 [email protected] 1. i) Tracking of latestthreats & vulnerabilitiesii)Preparation of securityalerts, advisories &vulnerability notesiii)

22

(24368579)

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(Designation)


Process Fees

AmountModeCategory

DocumentRequired

Publishing of securityalerts, advisories &vulnerability notes onCERT-In websitesiv)sending securityalerts, advisories &vulnerability notes viaemail to registeredusers through mailinglist

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Service Standards


Services / Transaction Weight

Success Indicators

Unit

Service

Weight Data SourceStandardS. No.

6 weeks from receipt ofproposals

RecordsApproval of proposals for Setting up ofState Wide Area Networks (SWANs)

3.45 85 % 3.451

4 weeks from receipt of UC &request to release installment

RecordsRelease of Installments to StateGovernments for SWAN

4.14 80 % 4.142


RecordsApproval of proposals of StateGovernments for State Data Centres(SDCs)

3.45 85 % 3.453


RecordsRelease of Installment to StateGovernments for State Data Centres(SDCs)

4.14 80 % 4.144


RecordsApproval of proposals for Setting up ofCommon Service Centres (CSCs)

3.45 85 % 3.455


RecordsRelease of Installments to StateGovernments for Common ServiceCentres (CSCs)

4.14 80 % 4.146

3 weeks from date of receipt of

electronic copy of projectdocument

RecordsAppraisal of Mission Mode Projects

(MMPs)

3.45 15 % 3.457

One month from the date ofreceipt of proposal

RecordsOrganizing Leadership Meets andtraining programme for NeGP

4.14 15 % 4.148

8 weeks from receipt ofcomplete proposal/or receipt ofclarifications if any

RecordsTimely approval of proposals forinnovative projects

4.14 85 % 4.149

Within 30 days of receipt offully completed applications /information on

RecordsTimely recommendations to DGFT asconcerned Administrative Ministry fromtechnical angle in

4.8 30 Numberof Days

4.810

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Service Standards


Services / Transaction Weight

Success Indicators

Unit

Service

Weight Data SourceStandardS. No.

deficiencies.respect of ratification of normspertaining to Advance Licences/Advance Authorisations after receipt ofcomplete applications from DGFT andinformation on deficiencies from theapplicant

4.8

Within 30 days of receipt offully completed applications /information on deficiencies.

RecordsTimely recommendations to DGFT asconcerned Administrative Ministry inrespect of applications for issuance oflicence for import of Restricted Items

after receipt of complete applicationsfrom DGFT and information ondeficiencies from the applicant


4.811

Within 30 days of receipt offully completed applications /information on deficienciesfrom the applicant.

RecordsTimely issuance of ConcessionalCustoms Duty Certificates underrelevant Notifications of Department ofRevenue


4.812

Within 30 days of receipt offully completed applications /information on deficienciesfrom the applicant and receiptof approval of the CompetentAuthority based onrecommendations of theAppraisal Committee.

RecordsSanctioning of incentives to industryunder Special Incentive PackageScheme (SIPS)


4.813

Within 60 days of receipt offully completed applications /information on deficienciesfrom the applicant as per termsand conditions of the Sanctionand allocation of funds by thePlanning Commission.

RecordsRelease of incentives to industry underSpecial Incentive Package Scheme(SIPS)


4.814

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Service Standards


Services / Transaction WeightSuccess Indicators

UnitService

WeightData SourceStandardS. No.

The projects would be initiatedwithin 6 months from the dateof the final favorablerecommendation(s) of theWorking Group(s).

RecordsAppraisal of New Projects forconsideration of financial support

8.75 80 % 8.7515

2 months from the date of therecommendation of ProjectReview & Steering Group(PRSG) and submission ofacceptable Utilization

Certificate (UC)

RecordsRelease of funds to ongoing projects 8.75 80 % 8.7516

Within 3 months of therecommendations of the HLC

RecordsTimely release of funds to NIC for NKNas per recommendations of High LevelCommittee ( HLC)


8.417

6 months from the date ofreceipt of completedapplications

RecordsInitiation of New Projects and Releaseof funds


3.618

The project proposals would beappraised/assessed within 3months from the date ofreceiving the fully complete

project proposal. The projectswould be initiated within 3months from the date of thefinal favourablerecommendation(s) of theWorking Group(s).

RecordsAppraisal of New R&D Projects forconsideration of financial support

3.6 85 % 3.619

Applications for empanelmentwill be received once in every 3months. The status ofsuccessful or unsuccessfulempanelment would beintimated to the applicantswithin 6 weeks from

RecordsKeep current the empanelled list of ITsecurity auditors

2.4 85 % 2.420

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Service Standards


Services / Transaction WeightSuccess Indicators

UnitService

Weight Data SourceStandard

S. No.

receiving of fully completeapplications.

2.4

Response within 24 hours ofreceiving the security incident(reasonable time-framedepending upon the severity ofincident)

RecordsRespond to Security incident 3.6 85 % 3.621

Publication of alerts within 72hours of tracking an issue

RecordsIssuance of security alerts on latestthreats and vulnerabilities

2.4 90 % 2.422

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Grievance Redress Mechanism


Website url to lodge http://pgportal.gov.in/

Name of the Public Grievance Officer Helpline Number EmailS.No. Mobile Number

[email protected]. Ajay Kumar Joint Secretary DIT (Director ofGrievances)

1

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List of Stakeholders/Clients

Citizen's / Client's Charter for Department of Information Technology (2010-2011)

Stakeholders / ClientsS.No.

Autonomous Societies / Companies of DIT1

NIC and STQC - Attached Offices of DIT2

Ministries / Departments of Government of India3

State Governments/Union Territories, PSUs4

Universities/Academic Institutions, R&D Labs5

Industry / Industry Associations relating to IT, ITES & Electronics6

Common Business Organizations (CBOs)7

Citizens of India.8

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Responsibility Centers and Subordinate Organizations


Responsibility Centers and Subordinate

Orgnizations

Landline Number EmailS.No. Mobile Number Address

[email protected] Informatics Centre (NIC) 98108859781 National Informatics Centre(NIC),Department of InformationTechnology Ministry ofCommunications andInformation Technology A-Block, CGO Complex, LodhiRoad, New Delhi - 110 003

[email protected] 24363089Standardization, Testing and Quality Certification(STQC)

98106432242 Standardization, Testing andQuality Certification (STQC)

Directorate Department ofInformation TechnologyMinistry of Communicationsand Information TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003

[email protected] 25721333Society for Applied Microwave Electronics Engineering &Research (SAMEER)

94330555943 Society for Applied MicrowaveElectronics Enginnering &Research (SAMEER)I.I.T. Campus, Powai, Post BoxNo: 8448, Mumbai, Zip-400076

[email protected] 25704200Centre for Development of Advanced Computing (C-DAC)

94465122304 Centre for Development ofAdvanced Computing (C-DAC)(Head Quarters)Pune University Campus,Ganesh Khind, Pune - 411007, Maharashtra

[email protected] Technology Parks of India (STPI) 98682186145 Software Technology Parks ofIndia (STPI) (Head Quarters),Department of InformationTechnology, Ministry of

Communications

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Responsibility Centers and Subordinate

Orgnizations


and Information Technology,Electronics niketan, 6 CGOComplex, New Delhi-110003

[email protected] of Electronics Accreditation of ComputerCources (DOEACC)

94222020556 Department of ElectronicsAccreditation of ComputerCources (DOEACC) Society,Department of InformationTechnology, Ministry ofCommunications andInformation Technology,Electronics Niketan, 6 CGOComplex, Lodi Road, NewDelhi-10003

[email protected] for Materials for Electronics Technology (C-MET) 98812532507 Centre for Materials forElectronics Technology (C-MET) (Head Quarters),Panchawati, Off Pashan Road,pune-411008

[email protected] and Research NETwork (ERNET) India 99588299958 Education and ResearchNETwork (ERNET) India,Electronics Niketan, 6 CGOComplex, Lodi Road, NewDelhi-110003

[email protected] and Computer Software Export PromotionCouncil (ESC)

98730034009 Electronics and ComputerSoftware Export PromotionCouncil (ESC), 3rd Floor, PHDHouse, Opp. Asiad Village,New Delhi-110016

[email protected] of Certifying Authorities (CCA) 981073051010 Controller Of CertifyingAuthorities (CCA)Department of InformationTechnology Ministry ofCommunications and

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Responsibility Centers and SubordinateOrgnizations


Information TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003.

[email protected] Appellate Tribunal (CAT) 999930606911 Cyber Appellate Tribunal(CAT)Jeevan Bharti (LIC ) Building,Ground Floor, Outer Crrcle,Connaught Place, New Delhi-110001.

[email protected] Integrated Circuits Layout-DesignRegistry (SICLDR)

12 Semiconductor IntegratedCircuits Layout-DesignRegistry (SICLDR)Department of InformationTechnology Ministry ofCommunications andInformation TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003

[email protected] Computer Emergency Response Team (ICERT) 981064324413 Indian Computer EmergencyResponse Team (Cert-In)Department of InformationTechnology Ministry ofCommunications andInformation TechnologyElectronics Niketan, 6 CGOComplex, New Delhi 110 003.

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Ci i ' / Cli ' Ch f D f I f i T h l (2010 2011)


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Indicative Expectations from Service Recipients


Indicative Expectations from Service RecipientsS.No.

Submission of complete valid DPR/proposals/requests1

Timely submission of UCs in prescribed format2

Submission of Electronic copy of project document for Mission Mode Projects3

Submission of complete R&D grant proposals in prescribed format including revised proposals4

Submission of complete applications5

Timely response to deficiencies pointed out in application forms6

Submission of complete Security Incident Reporting form7

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Documents

Citizens Clients Charter Output 11211