112-3418MI (8/14)LC 12-407

The Hanover is the marketing name for the property-casualty and general insurance operations of The Hanover Insurance Group, Inc. All products are underwritten by The Hanover Insurance Company, Citizens Insurance Company of America or one of their insurance company subsidiaries or affiliates. Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. For more information about The Hanover visit our website at www.hanover.com.

Products offered in The Hanover Account Extras Program are underwritten by companies of the American Modern Insurance Group, Inc, which are not members of The Hanover Insurance Group, and include American Family Insurance Company, American Modern Insurance Company, American Southern Insurance Company and American Modern Select Company.

©2014 The Hanover Insurance Group, Inc.

h a n o v e r . c o m / p e r s o n a l i n s u r a n c e

Why Citizens?Citizens Insurance is a leading property and casualty insurance company dedicated to achieving world-class performance. Our commitment is to deliver the products, services, and technology offered by the best national companies with the responsiveness, market focus, and local decision making of the best regional companies. This powerful combination has been a proven success since our founding in 1915, and all insurance company subsidiaries are rated “A” (Excellent) by A. M. Best Company.

CITIZENS INSURANCE PLATINUM CUSTOMER EXPERIENCE

Citizens Insurance Platinum Customer Experience. To us, customers

are more than just a policy number or a ‘future claim’.

Customers are individuals with different needs that grow

and change as their lives change. Customers want to feel

special, they want to be ‘heard’, and above all they want

to be taken care of in their time of need. We understand

this and are prepared.

Citizens Platinum Experience encapsulates that

understanding — featuring a total experience from

quote to claim. So much more than an account product,

the Platinum Customer Experience incorporates new

automation solutions, improved billing options,

personalized Platinum Claims service, easy to read policy

forms, and much, much more. Designed to help protect

your best account customers, Citizens Platinum

Experience has it all.

Take a view into “A Year in the Life” of a Platinum

customer — and see what the excitement is all about!

Protecting customers with dreams as individual as they

are. Whether their dream is a home with two cars in the

garage, spending time on their boat, or simply feeling

secure as their child drives off to college, Citizens’

Platinum Experience will be there when their dream

needs us most. Designed for customers who value

advice and believe in the strength of their dream —

The Platinum Experience — found only through Citizens

Independent Agents.The Hanover Insurance Company 440 Lincoln Street, Worcester, MA 01653

Citizens Insurance Company of America 808 North Highlander Way, Howell, MI 48843

112-3418MI (8/14)LC 12-407

The Hanover is the marketing name for the property-casualty and general insurance operations of The Hanover Insurance Group, Inc. All products are underwritten by The Hanover Insurance Company, Citizens Insurance Company of America or one of their insurance company subsidiaries or affiliates. Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. For more information about The Hanover visit our website at www.hanover.com.

Products offered in The Hanover Account Extras Program are underwritten by companies of the American Modern Insurance Group, Inc, which are not members of The Hanover Insurance Group, and include American Family Insurance Company, American Modern Insurance Company, American Southern Insurance Company and American Modern Select Company.

©2014 The Hanover Insurance Group, Inc.

h a n o v e r . c o m / p e r s o n a l i n s u r a n c e

Why Citizens?Citizens Insurance is a leading property and casualty insurance company dedicated to achieving world-class performance. Our commitment is to deliver the products, services, and technology offered by the best national companies with the responsiveness, market focus, and local decision making of the best regional companies. This powerful combination has been a proven success since our founding in 1915, and all insurance company subsidiaries are rated “A” (Excellent) by A. M. Best Company.

CITIZENS INSURANCE PLATINUM CUSTOMER EXPERIENCE

Citizens Insurance Platinum Customer Experience. To us, customers

are more than just a policy number or a ‘future claim’.

Customers are individuals with different needs that grow

and change as their lives change. Customers want to feel

special, they want to be ‘heard’, and above all they want

to be taken care of in their time of need. We understand

this and are prepared.

Citizens Platinum Experience encapsulates that

understanding — featuring a total experience from

quote to claim. So much more than an account product,

the Platinum Customer Experience incorporates new

automation solutions, improved billing options,

personalized Platinum Claims service, easy to read policy

forms, and much, much more. Designed to help protect

your best account customers, Citizens Platinum

Experience has it all.

Take a view into “A Year in the Life” of a Platinum

customer — and see what the excitement is all about!

Protecting customers with dreams as individual as they

are. Whether their dream is a home with two cars in the

garage, spending time on their boat, or simply feeling

secure as their child drives off to college, Citizens’

Platinum Experience will be there when their dream

needs us most. Designed for customers who value

advice and believe in the strength of their dream —

The Platinum Experience — found only through Citizens

Independent Agents.The Hanover Insurance Company 440 Lincoln Street, Worcester, MA 01653

Citizens Insurance Company of America 808 North Highlander Way, Howell, MI 48843

The new policy package is organized and easy to use. One bundled account including handy ID cards, a coverage summary, and a special claims phone number — all for being a Platinum customer.

“ I love my new boat!”

“ Knowing I have protection for it makes me happy too.”

Platinum POS screen updates make it easy to add increased protection like a Watercraft endorsement or Umbrella coverage so your customers can enjoy their new hobbies knowing Platinum has them covered.

“ Hi, I’m looking for a better insurance experience this year. Any good advice?”

“ Great timing! Citizens’ Platinum Experience may be perfect for you! I can get you a fast, customized quote.”

We’ve made updates to our POS screens and quote proposals, including Platinum focused messaging to help you sell the value of the Platinum Experience.

“ Off to school! We’re so proud... and a little nervous. But we worry less with coverages like Identity Protection and Roadside Assistance; and enjoy the convenience of the Vehicle Maintenance website.”

“ Ah, we miss her a lot… but love our new media room! Made even better with Equipment Breakdown protection, the Home Inventory app, and the Home Maintenance website. Platinum does so much for us!”

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8

2

3

4

5

6

7

“ MyCitizensPolicy is so convenient! It lets me view all my policy forms — including our new Watercraft coverage — pay my bill, and sign up for EFT. I can even file a claim or sign up for new services. This saved me so much time I can help my daughter pack and get ready for college!”

“ The Platinum Experience was truly the best insurance experience — let’s renew!”

“Oh no! My first accident!”

“ I’m glad you’re okay. You’ve got excellent coverage and Platinum Claims Service. Between the OEM Parts Coverage, Roadside Assistance, and Accident Forgiveness, all you may need to worry about now is parent forgiveness.”

The new policy package is organized and easy to use. One bundled account including handy ID cards, a coverage summary, and a special claims phone number — all for being a Platinum customer.

“ I love my new boat!”

“ Knowing I have protection for it makes me happy too.”

Platinum POS screen updates make it easy to add increased protection like a Watercraft endorsement or Umbrella coverage so your customers can enjoy their new hobbies knowing Platinum has them covered.

“ Hi, I’m looking for a better insurance experience this year. Any good advice?”

“ Great timing! Citizens’ Platinum Experience may be perfect for you! I can get you a fast, customized quote.”

We’ve made updates to our POS screens and quote proposals, including Platinum focused messaging to help you sell the value of the Platinum Experience.

“ Off to school! We’re so proud... and a little nervous. But we worry less with coverages like Identity Protection and Roadside Assistance; and enjoy the convenience of the Vehicle Maintenance website.”

“ Ah, we miss her a lot… but love our new media room! Made even better with Equipment Breakdown protection, the Home Inventory app, and the Home Maintenance website. Platinum does so much for us!”

1

8

2

3

4

5

6

7

“ MyCitizensPolicy is so convenient! It lets me view all my policy forms — including our new Watercraft coverage — pay my bill, and sign up for EFT. I can even file a claim or sign up for new services. This saved me so much time I can help my daughter pack and get ready for college!”

“ The Platinum Experience was truly the best insurance experience — let’s renew!”

“Oh no! My first accident!”

“ I’m glad you’re okay. You’ve got excellent coverage and Platinum Claims Service. Between the OEM Parts Coverage, Roadside Assistance, and Accident Forgiveness, all you may need to worry about now is parent forgiveness.”

The new policy package is organized and easy to use. One bundled account including handy ID cards, a coverage summary, and a special claims phone number — all for being a Platinum customer.

“ I love my new boat!”

“ Knowing I have protection for it makes me happy too.”

Platinum POS screen updates make it easy to add increased protection like a Watercraft endorsement or Umbrella coverage so your customers can enjoy their new hobbies knowing Platinum has them covered.

“ Hi, I’m looking for a better insurance experience this year. Any good advice?”

“ Great timing! Citizens’ Platinum Experience may be perfect for you! I can get you a fast, customized quote.”

We’ve made updates to our POS screens and quote proposals, including Platinum focused messaging to help you sell the value of the Platinum Experience.

“ Off to school! We’re so proud... and a little nervous. But we worry less with coverages like Identity Protection and Roadside Assistance; and enjoy the convenience of the Vehicle Maintenance website.”

“ Ah, we miss her a lot… but love our new media room! Made even better with Equipment Breakdown protection, the Home Inventory app, and the Home Maintenance website. Platinum does so much for us!”

1

8

2

3

4

5

6

7

“ MyCitizensPolicy is so convenient! It lets me view all my policy forms — including our new Watercraft coverage — pay my bill, and sign up for EFT. I can even file a claim or sign up for new services. This saved me so much time I can help my daughter pack and get ready for college!”

“ The Platinum Experience was truly the best insurance experience — let’s renew!”

“Oh no! My first accident!”

“ I’m glad you’re okay. You’ve got excellent coverage and Platinum Claims Service. Between the OEM Parts Coverage, Roadside Assistance, and Accident Forgiveness, all you may need to worry about now is parent forgiveness.”

112-3418MI (8/14)LC 12-407

The Hanover is the marketing name for the property-casualty and general insurance operations of The Hanover Insurance Group, Inc. All products are underwritten by The Hanover Insurance Company, Citizens Insurance Company of America or one of their insurance company subsidiaries or affiliates. Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. For more information about The Hanover visit our website at www.hanover.com.

Products offered in The Hanover Account Extras Program are underwritten by companies of the American Modern Insurance Group, Inc, which are not members of The Hanover Insurance Group, and include American Family Insurance Company, American Modern Insurance Company, American Southern Insurance Company and American Modern Select Company.

©2014 The Hanover Insurance Group, Inc.

h a n o v e r . c o m / p e r s o n a l i n s u r a n c e

Why Citizens?Citizens Insurance is a leading property and casualty insurance company dedicated to achieving world-class performance. Our commitment is to deliver the products, services, and technology offered by the best national companies with the responsiveness, market focus, and local decision making of the best regional companies. This powerful combination has been a proven success since our founding in 1915, and all insurance company subsidiaries are rated “A” (Excellent) by A. M. Best Company.

CITIZENS INSURANCE PLATINUM CUSTOMER EXPERIENCE

Citizens Insurance Platinum Customer Experience. To us, customers

are more than just a policy number or a ‘future claim’.

Customers are individuals with different needs that grow

and change as their lives change. Customers want to feel

special, they want to be ‘heard’, and above all they want

to be taken care of in their time of need. We understand

this and are prepared.

Citizens Platinum Experience encapsulates that

understanding — featuring a total experience from

quote to claim. So much more than an account product,

the Platinum Customer Experience incorporates new

automation solutions, improved billing options,

personalized Platinum Claims service, easy to read policy

forms, and much, much more. Designed to help protect

your best account customers, Citizens Platinum

Experience has it all.

Take a view into “A Year in the Life” of a Platinum

customer — and see what the excitement is all about!

Protecting customers with dreams as individual as they

are. Whether their dream is a home with two cars in the

garage, spending time on their boat, or simply feeling

secure as their child drives off to college, Citizens’

Platinum Experience will be there when their dream

needs us most. Designed for customers who value

advice and believe in the strength of their dream —

The Platinum Experience — found only through Citizens

Independent Agents.The Hanover Insurance Company 440 Lincoln Street, Worcester, MA 01653

Citizens Insurance Company of America 808 North Highlander Way, Howell, MI 48843