City Administration of Barcelona: evolution of number of employees 1979-2002

1979 1984 1989 1994 1999 2004

Source: Barcelona City Council

Evolution of the City Administration of Barcelona’s Net Investment 1986-2002

1986 1988 1990 1992 1994 1996 1998 2000 2002 2004

Source: Barcelona City Council (constant euros 2002)

E-Governance in local government: Analytical Model

ACCOUNTABILITY

PERFORMANCE

SERVICE DELIVERY INNOVATION

PROCESSES OF PUBLIC ADMINISTRATION

Other Public Administrations

Private Business Sector

COMPONENTS OF EACH ONE OF THE PROCESSES

Organizational ResourcesTechnological ResourcesHuman Resources

Actors’ Strategic RelationshipsTechnology designAdministrative Structure

Dynamics of processes depends on...

Civil Society Organizations

Electronic Networking,

Organizational Networking,

Functional Relationship

Exogenous factor

Political

Context

City Administration of Barcelona: Evolution of

means of information and services

1.804.548

1.621.6821.386.839

1.221.8541.062.641

1.469.022

3.358.0693.373.3392.667.385

3.759.9964.074.871 4.299.705

949.000292.000

1.592.1103.347.199

6.984.326

12.131.074

1997 1998 1999 2000 2001 2002

PTA

010 – num.of calls

OAC – Procedures

BCN.ES – Visits

Source: Barcelona Informació

City Administration of Barcelona: Evolution of online procedures, 2001-2003

0

20000

40000

60000

80000

100000

120000

Enero

Febre

ro

Mar

zoAbr

il

May

oJu

nio

Julio

Agost

o

Septie

mbr

e

Oct

ubre

Novie

mbr

e

Dicim

bre

Enero

Febre

ro

Mar

zoAbr

il

May

oJu

nio

Julio

Agost

o

Septie

mbr

e

Oct

ubre

Novie

mbr

e

Dicim

bre

Enero

Febre

ro

Source: Barcelona Informació