City of North Vancouver Workshop

“Our Respectful Workplace”“Our Respectful Workplace”

FACILITATOR: Phil Eastwood

Speaker – Author – Consultant - Trainer SENIOR PARTNER – FIORE GROUP TRAINING INC.

Phil Eastwood brings with him over 35 years as a police officer in England, and British Columbia. Phil’s career has focused on working with people in crisis, and he has learned the power that professional and respectful communication can have in people’s lives.

Introduction Who Is Phil Eastwood & Why Is He Facilitating This Workshop?

One The Importance of the City of North Vancouver Being a Respectful Workplace

Two The Importance Of Workplaces

Three What To Do When Things Go Wrong

- Informal Resolution

- The JOHARI Window

Four What Would YOU Do? (EXERCISE)

Five Post Card Stories (EXERCISE)

Wrap up

Workshop

Outline

City of North Vancouver ‘Our Respectful Workplace’ Workshop

3

WHO IS PHIL EASTWOOD

&

WHY IS HE FACILITATING

THIS WORKSHOP?

INTRODUCTION

City of North Vancouver ‘Our Respectful Workplace’ Workshop

4

Who Is Phil Eastwood

&

Why Is He Facilitating This Workshop?

City of North Vancouver ‘Our Respectful Workplace’ Workshop

5

THE IMPORTANCE OF THE

CITY OF NORTH

VANCOUVER BEING A

RESPECTFUL WORKPLACE

ONE

6

City of North Vancouver ‘Our Respectful Workplace’ Workshop

The Importance of the

City of North Vancouver being a

Respectful Workplace

The following statements are at the very core of what the City of North Vancouver stands for: Relationships matter – especially those within our workplace. Our workplace is its own community. Communities are built on trust. The stronger people’s social relationships are the more they feel trusted and the more they trust others.

7

The City of North Vancouver is committed to providing and maintaining a work environment that is free from bullying, harassment and discrimination. Every individual has the fundamental right to be treated in a fair and respectful manner. It is expected that all interpersonal contacts be cooperative, respectful, professional and courteous at all times. Any form of bullying, harassment or discrimination as outlined in this policy is considered a serious offense which may result in disciplinary action. Elected Officials, Department Heads, Division Managers, and Supervisors (exempt and unionized) have specific responsibility for ensuring that bullying, harassment and discrimination are not allowed, condoned or ignored and may be held responsible if not dealt with in an expeditious manner.

Policy 203 – Workplace Bullying, Harassment and Discrimination

City of North Vancouver ‘Our Respectful Workplace’ Workshop

Respectful workplaces are characterized by:

We all have a shared obligation for creating a respectful, safe and supportive work environment.

Inclusion: Appreciating diversity – different backgrounds, cultures, strengths and opinions Safety: Being safe from disrespectful, discriminatory, bullying or harassing behaviour Conflict Resolution: Being able to constructively resolve disputes when they arise Accepting Responsibility: Understanding that if you do something or say something that offends another employee, acknowledge that behaviour and offer a sincere apology

Polite Behaviour: Being courteous and considerate towards others

8

City of North Vancouver ‘Our Respectful Workplace’ Workshop

The conduct prohibited by this policy applies to all individuals associated with or employed by the City of North Vancouver, including employees, contractors, students, volunteers, advisory body members and Elected Officials.

The Importance of the

City of North Vancouver being a

Respectful Workplace

TWO

THE

IMPORTANCE

OF

WORKPLACES

City of North Vancouver ‘Our Respectful Workplace’ Workshop

9

Workplaces are communities

The Social Capital Theory (written about by Robert Putnam) asserts that social networks have enormous value in our workplaces. Just as a screwdriver (physical capital) or a college education (human capital) can improve productivity (both individually and collectively), so to can Social contacts affect the productivity and culture of individuals and groups.

Social Capital refers to connections among individuals – those social networks and the norms of reciprocity and trustworthiness that arise from them. Social Capital calls attention to the fact that civic virtue is most powerful when embedded in a dense network of reciprocal social relations.

1 in 5 Canadians has their best friend working in the same organization. That is how important our workplaces are!

The Importance Of

Workplaces:

City of North Vancouver ‘Our Respectful Workplace’ Workshop

10

The WorkSafeBC regulations which came into effect on November 1st 2013 deal with workplace bullying and harassment and impose important new duties on employers, supervisors and all employees throughout the province of British Columbia.

These Occupational Health and Safety (OHS) policies are captured under Sections 115, 116 and 117 of the Workers Compensation Act.

It is a policy that the City of North Vancouver is committed to, and will be diligent in its efforts to provide, a work environment that treats employees with respect and is supportive of the personal dignity, self-esteem and well-being of staff. Responsibility for creating and maintaining a positive workplace environment rests with all individuals associated with or employed by the City of North Vancouver, including employees, contractors, students, volunteers, advisory body members and Elected Officials.

The Importance Of

Workplaces Cont’d:

City of North Vancouver ‘Our Respectful Workplace’ Workshop

11

Your Workplace: Your workplace is not just the offices and buildings where the business of the City of North Vancouver is being carried out.

This policy applies to all aspects of the association with the City including employment-related functions and to off-duty conduct that has the potential to negatively impact the work environment, whether or not the function or conduct occurs at City facilities or worksites.

The purpose of our Respectful Workplace Policy is to foster:

A climate of respect within our workplace

A work environment where people in our workplace are treated with dignity and

A work environment that is based on mutual trust and support

We all have a shared obligation for creating a respectful, safe and supportive work environment.

The Importance Of

Workplaces Cont’d:

City of North Vancouver ‘Our Respectful Workplace’ Workshop

12

How can you contribute towards a positive and respectful workplace? Be polite, courteous and respectful to others Treat others equitably and fairly Listen to what others have to say Give positive feedback for ideas, suggestions or work

accomplishments Suggest improvements where appropriate Be certain to recognize and value the diversity of other employees

and Be willing to apologize sincerely to people if you have said or you

did something that may have offended them

The Importance Of

Workplaces Cont’d:

City of North Vancouver ‘Our Respectful Workplace’ Workshop

13

Behaviour NOT considered Bullying or Harassment: Not every unpleasant interaction, instance of disrespectful behavior, or workplace conflict is considered bullying and harassment. Bullying and harassment does not include: Expressing differences in opinion Offering constructive feedback, guidance or advice about work-

related behaviour Reasonable action taken by an employer or supervisor relating

to the management and direction of workers or the place of employment (i.e. decisions relating to job duties, hours of work, workloads, deadlines, reorganizations, work instructions or feedback, performance management or evaluation, disciplinary actions)

Making a legitimate complaint about someone’s conduct through established procedures

It is important to remember that you are personally responsible for the content of anything you send, receive, download or post on social media sites.

City of North Vancouver ‘Our Respectful Workplace’ Workshop

14

Responsibilities of all employees: Not engage in bullying or harassment of other workers,

supervisors, or managers Report bullying and harassment observed or experienced in the

workplace Complete all appropriate forms to document any incidents of

bullying or harassment Apply and comply with the employer’s policies and procedures on

bullying and harassment Responsibilities of supervisors: Apply and comply with this policy and program Inform and train workers on this policy and program Ensure bullying/harassment is never endorsed or engaged in Take steps to prevent bullying and harassment Promote the process to report incidents and complaints of bullying

and harassment Assist in the investigation of any incidents of bullying/harassment

where necessary or required Not engage in bullying or harassment of workers, other

supervisors or managers Complete all appropriate forms to document any incidents of bullying or harassment

City of North Vancouver ‘Our Respectful Workplace’ Workshop

15

Responsibilities of all employers: Support and endorse this policy and procedures Ensure time and resources are available to conduct training,

investigations etc. Not engage in bullying or harassment of workers, supervisors or

other managers Complete all appropriate forms to document any incidents of bullying

or harassment Additional Responsibilities: Ensure that employees and supervisors receive appropriate training Conduct periodic reviews Develop investigation and documentation procedures and Take corrective action when warranted Conduct a risk assessment of the workplace Develop policies and procedures and work environment

arrangements to eliminate or otherwise minimize the risks to workers of bullying and harassment

Develop incident reporting procedures

City of North Vancouver ‘Our Respectful Workplace’ Workshop

16

THREE

WHAT TO DO

WHEN THINGS

GO WRONG

City of North Vancouver ‘Our Respectful Workplace’ Workshop

17

Respectful Workplace policies are not about sterilizing the workplace.

It’s about extricating words & actions that are disrespectful.

There are several options that should be examined if an employee feels that they are being bullied or harassed in the workplace. The informal approach should always be explored first.

But what does a person do when they feel that they are being bullied or harassed?

What To Do When Things

Go Wrong:

City of North Vancouver ‘Our Respectful Workplace’ Workshop

18

Informal Resolution - The Personal Approach Even the most confident people find confrontation with other people a difficult thing to do. However, experience has taught us that the earlier the conversation takes place regarding the unacceptable behaviour, the easier it is to prevent the repetition of disrespectful behaviour and to clear up what could simply be misunderstandings.

Tips for having that Difficult Conversation (1) First of all, thank the other person for agreeing to discuss the situation Speak calmly Explain in detail what the other person has done that offended you and

provide specific examples of their behaviour Stay focused on how the issue is impacting you in the workplace State your commitment to being part of the resolution

Tips for having that Difficult Conversation (2) If the other person apologizes, accept the apology and thank them State your suggestion for how to resolve the situation Confirm the agreed-upon resolution and clarify what each of you will do to

implement the resolution Finally, make certain that you thank the other person for their willingness to

work on the change

City of North Vancouver ‘Our Respectful Workplace’ Workshop

19

OPEN HIDDEN

BLIND UNKNOWN

The JOHARI Window

City of North Vancouver ‘Our Respectful Workplace’ Workshop

20

FOUR

WHAT

WOULD YOU DO?

SCENARIOS

City of North Vancouver ‘Our Respectful Workplace’ Workshop

21

What Would YOU Do?

These are examples of situations within workplaces that crop up and which can be the source of a great deal of stress and anxiety when not handled appropriately. The exercise is designed to be conducted in small groups who decide amongst themselves, what their answer is to the question WHAT

WOULD YOU DO?

City of North Vancouver ‘Our Respectful Workplace’ Workshop

22

What Would YOU Do?

City of North Vancouver ‘Our Respectful Workplace’ Workshop

23

What Would YOU Do?

24

City of North Vancouver ‘Our Respectful Workplace’ Workshop

What Would YOU Do?

Each small group then reports out to the larger group what their workplace situation was and what they came up with as their response to it. Depending on time, the larger group can then discuss each small group’s response.

City of North Vancouver ‘Our Respectful Workplace’ Workshop

25

FIVE

POST CARD

STORIES

&

WRAP UP

City of North Vancouver ‘Our Respectful Workplace’ Workshop

26

And the importance of starfish!

Post Card Stories

City of North Vancouver ‘Our Respectful Workplace’ Workshop

27

City of North Vancouver ‘Our Respectful Workplace’ Workshop