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City of Saint JohnVision 2015
A Work in ProgressJanuary 31, 2006
Topics to be covered
Background Information Operational Review Change Process Change message Program Plan
City of Saint John - Vision 2015Background
Provincial Government funding cuts ten + years of budget cutting Extensive staff reductions No appreciable decrease in services Number of new service demands added
CONTROLLING MUNICIPAL EXPENDITURE
EXPENDITURE LEVELS 1980-2000 % CHANGES
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002
YEAR
% C
HA
NG
E
Municipal ExpenditureSaint John ExpenditureProvincial Expenditure
City of Saint JohnVision 2015 – Background
Lack of clear direction Reactionary approach to decision-making Departmental rather than Corporate focus Aging workforce Lack of succession planning “Survival” mode
Challenges driving government
Bigger, better educated and increasingly diverse populations;
The accelerating revolution in the way we obtain, use, store and communicate information;
Declining deference to authority and trust in institutions;
The increasing speed at which governments are expected to function; and
Increasingly complex and interdependent public policy issues, organizations and relationships
Source: CCAF-FCVI publication: Public Performance Reporting – Reporting Principles – Taking Public Performance Reporting to a New Level
Symptoms of these Challenges
Continually Changing Business Environment Budget Cuts Resource Constraints - Doing More with Less! Increasing Demands for Information Technology Demands for Business Process Re-Engineering Organizational Restructuring Increasing Financial Accountability Increasing Demands for Service Accountability to the
Public
City of Saint JohnVision 2015- Operational Review
New Council elected in May of 2004 Mandate for change Decided to do an Operational Review Chartwell Inc. engaged to carry-out review Final report presented in September, 2005
City of Saint JohnVision 2015- Operational Review
Detailed review of governance structure Development of a Vision statement Initial work completed on Programs and
Services documentation 11 initial projects identified
City of Saint JohnVision 2015
Saint John is the community of choice in Atlantic Canada. We are a safe city, in which citizens are proud and caring, focused on creating opportunity, growth, and prosperity.
ARCHITECTURE(STRUCTURE)
MOTIVATION(CULTURE)
VISIONVISION
DefineInspire
Improved Governance &
Service Delivery
Improved Governance &
Service Delivery
People Programs & Services
Lead Manage
Vision 2015 Drives the Program - The Architecture, The Motivation
PROGRAM / SERVICE FRAMEWORK
RECOMMENDED APPROACHTRADITIONAL APPROACH
GOAL 1GOAL 1 GOAL 2GOAL 2 GOAL 3GOAL 3 GOAL 4GOAL 4
CORPORATEVISION
CORPORATEVISION
CORPORATEMISSION
CORPORATEMISSION
STRAT.DIR. 1
STRAT.DIR. 1
STRAT.DIR. 2
STRAT.DIR. 2
STRAT.DIR. 3
STRAT.DIR. 3
STRAT.DIR. 4
STRAT.DIR. 4
STRAT.DIR. 5
STRAT.DIR. 5
SERVICEPROC. 1
SERVICEPROC. 1
SERVICEPROC. 2
SERVICEPROC. 2
SERVICEPROC. 3
SERVICEPROC. 3
SERVICEPROC. 4
SERVICEPROC. 4
SERVICEPROC. 5
SERVICEPROC. 5
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
ITTOOL
ITTOOL
ITTOOL
ITTOOL
ITTOOL
ITTOOL
GOAL 1GOAL 1 GOAL 2GOAL 2 GOAL 3GOAL 3 GOAL 4GOAL 4
CORPORATEVISION
CORPORATEVISION
CORPORATEMISSION
CORPORATEMISSION
STRAT.DIR. 1
STRAT.DIR. 1
STRAT.DIR. 2
STRAT.DIR. 2
STRAT.DIR. 3
STRAT.DIR. 3
STRAT.DIR. 4
STRAT.DIR. 4
STRAT.DIR. 5
STRAT.DIR. 5
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
OPER.ACTIVITY
ITTOOL
ITTOOL
ITTOOL
ITTOOL
ITTOOL
ITTOOL
Challenge of Implementing the Strategic
Plan
Challenge of Implementing the Strategic
Plan
Change Process
Three types of change: Developmental Transitional Transformational
Source – Beyond Change ManagementDean Anderson/Linda Ackerman-
Anderson
Change Process
Need to have a comprehensive change strategy Content – what must change People –human dynamics that will either
influence change or are a product of it Process – how the organization will transform
Source – Beyond Change ManagementDean Anderson/Linda Ackerman-Anderson
Change Process
“Organizations thrive on routine and the status quo. Professionals in organizations rely on established systems in order to carry out their jobs with minimal resistance and stress.”
Source: Primal Leadership Daniel Goodman
Change Message
Need to get people engaged Need to build commitment and support Need to focus on what it is we are
trying to achieve
Change Process
Chartwell Report provides strong basis for structural components of change
More work needed to address the “cultural” aspects of change
City of Saint JohnVision 2015 – Change Process
Establish a sense of urgency Create the guiding coalition Develop a vision and strategy Communicate change vision Empower employees for broad-based action Generate short term wins Consolidate gains and produce more change Anchor new approaches in the Culture
Source: Leading ChangeJohn P. Kotter
Change Message
Chartwell report identified Program Value or ”End State” objectives Healthy, caring community, exciting
environment, strong image, well-earned reputation
External collaboration/partnerships essential to delivering community value
Customers are City’s greatest advocates Skilled, flexible learning workforce
Change Message
Where do investments come from? Residents Businesses Other Governments Community Partners Employees
Change Message
At present the City of Saint John is not in a position to prove that we are providing value
Change Message
Vision 2015 Program is key to addressing this “value” gap Clear identification of all programs/services Coordination and Alignment of governance
function with program delivery Clear articulation of plan for the future taking
into consideration community interests Service level standards (efficiency and
effectiveness) Benchmarking
Program Plan
Working on detailed implementation schedules for all initial projects identified in Chartwell report Recognition of interdependencies key to ensuring
smooth implementation
Identifying Project Sponsors and Project Managers
Identifying where external support may be needed
Program Plan
More work needed to address the “cultural” aspects of change
Need to ensure program ties to “True Growth” initiative
City of Saint JohnVision 2015
Questions??