Civic InnovationShaping Communities for the 21st

Century

American Chamber of Commerce Executives

Presented by : Glenda Hood and Shelley Lauten, Partners

August 25, 2013

Presented to

21st Century Civic Innovation

Session Outline:

• Who’s in Charge?

• What IS Civic Innovation?

• How do you organize today’s communities for change?

SuccessesSet-Backs

• Assessing and Applying “Critical Success Factors”

Small Group DiscussionGroups of 4-5: (15 minutes)

(Half the room)

• Identify one Successful Community Change Initiative to “dissect”• Who were the Champions/Leaders?• What steps were taken? (BRIEFLY Describe the Critical Success Factors)

(Half the room)

• Identify one Community Change Initiative to “dissect” that experienced a major Set-Back

• Who were the Champions/Leaders?• What steps were taken? (BRIEFLY describe the Critical Success Factors) and

why it was not successful

Six Steps to Civic Innovation ©

Involve the

Community

4Build

Consensus 3Perform

the Research2

1

Define the

Problem 6

Monitor Results

5

Develop an Action

Agenda

Case Study #1 Northlake Park School—a unique partnership

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

Define the

Problem

Stakeholders defined the problem

All Three Sectors…Lake Nona (business):The Orange County School Board, City of Orlando (government); YMCA, Orlando Health (independent)

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

…had to see benefit in this unique partnership

Define the

Problem

The Developer worked with Key Stakeholders to quantify the impact of the Partnership

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

Define the

Problem

On what could they agree?

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

Define the

Problem

A shared vision

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

Define the

Problem

Action plans

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5Develop an Action Agenda

Define the

Problem

Monitor results

Involve the Community

4Build

Consensus 3Perform

the Research

2

1 6 Monitor Results

5

Define the

Problem

Develop an Action Agenda

• “A” rated seven consecutive years• Strong parent and community support (volunteer hours)!

Simple, right?

Involve the

Community

4Build

Consensus 3Perform

the Research2

1

Define the

Problem 6

Monitor Results

5

Develop an Action

Agenda

Lessons Learned:

• When you’re asked to lead…lead!

• All 3 Sectors must be included early

• Don’t skip over/rush any of the steps (especially

1 and 3)

• Partnerships are never easy; always better!

• Forget about “who gets the credit”

• The process remains the same, regardless of the

civic innovation you’re seeking

Other Civic Innovations:

Group Discussion

• How can the Six Steps of Civic Innovation © apply to your community issue?

• What’s the biggest challenge for you in implementing Civic Innovation?

• What questions can we answer?