AICLA/ANZIIF

ClaimsConvention

THURSDAY 19 AUgUST To FRiDAY 20 AUgUST 2010 FoUR SeASonS HoTel SYDneY

ClAimS exCellenCe

Pdratings

anZiifcip...............9pointsaiclacpd..............9pointsnibacpd................9points

PLAtinumsPonsor:

thursdAy19AuGust

7.00am-8.45am registration

8.50am-8.55am Welcomingremarks convenor:philipmaguire,principal,

professionalfinancialsolutionsptyltd

8.55am-9.10am AicLAbravenewWorld ianmcWalter,president,aicla

9.10am-9.45am Professionalmembershipinamoderninsuranceindustry

Joanfitzpatrick,ceo,anZiif

9.45am-10.15am claimsexpectations vivekbhatia,ceo,lumleyinsurance

10.15am-10.45am Morning Tea served in Trade Exhibition

10.45am-11.45am supplychainchallenges–Findingvalue scottdidier,managingdirector,Johnslyng

group pieterversluis,generalmanager,Trans-West

insurancebrokersptyltd fionaphillips,nationalmanager,

claimsoperations,cguinsurance harrypatel,ceocunninghamlindseyaustralia

ptyltd

Facilitator:Jennylambert,generalmanager,customerservices,allianzaustraliainsurancelimited

11.45am-12.15pm evilinthesuburbs;clandestinedrugLaboratories–dangerstothecommunityandinsurers

murraynystrom,director,australianforensic

12.15pm-12.45pm claims,complaintsandcustomerenquiries Johnprice,ombudsman–generalinsurance,

financialombudsmanservice

12.45pm-2.00pm Lunch served in Trade Exhibition

thursdAy19AuGust

7.00pm-11.30pm cc10Galadinner LunaPark(crystalPalace)

dinnerGuestspeaker:bradblaze

Proudlysponsoredby:steamatic

combininglightningfastspeedpaintingwithcomedyaudienceinvolvement,bradblazehasenthralledaudienceswithhisuniquecorporateentertainmentshows.

bradblazehastakenspecialevent&corporateentertainmentinanexcitingnewdirection.hishighenergyshowscaptivateandengagemembersoftheaudience,bringinghugepaintingstolifeasaspeedpainterandmagician-thereisnooneelselikehim.

GALA DINNER CLAIMS EXCELLENCEThe 4Th AnnuAl AIClA/AnZIIF ClAIms ConvenTIon Is The premIer InsurAnCe ClAIms evenT In AusTrAlAsIA, FeATurIng key InTernATIonAl And loCAl speAkers, ComIng TogeTher To engAge And InspIre InsurAnCe proFessIonAls To TACkle globAl And loCAl ChAllenges.

The ConvenTIon ATTrACTs represenTATIves From A wIde rAnge oF Insurers, loss AdjusTers, rIsk mAnAgers, ClAIms IndusTry speCIAlIsTs, supplIers And IndusTry AssoCIATIons.

convenor:ianlavin,director,myifreemansaustralia

2.00pm-2.30pm APrA’ssupervisionApproachand2010/11Agenda

helenrowell,generalmanager,policydevelopment,australianprudentialregulationauthority(apra)

2.30pm-3.00pm claims–Whatmatterstothebrokers? philipgare,headofclaims,

oampsinsurancebrokersltd

3.00pm-3.30pm claimsexcellenceforAdjusters martynnorrie,chiefexecutiveofficer,cunningham

lindseynewZealandlimited

3.30pm-4.00pm Afternoon Tea in Trade Exhibition

4.00pm-4.30pm interviewwithmichaelGill michaelgill,president,internationalinsurance

lawassociation(aida) interviewer:ianmcWalter,president,aicla

4.30pm-5.00pm Whyisaphotocopiernotacar? Timchewter,director,cyberclean

5.00pm-5.10pm summaryofdayone convenor:ianlavin,director,myifreemans

5.10pm-5.45pm networkingdrinksintradeexhibition

6.00pm-7.00pm transporttocrystalPalace,LunaPark

7.00pm-11.30pm conferencedinner–crystalPalaceatLunaParksydney

FridAy20AuGust

7.30am-8.40am registration

8.45am-8.55am reviewofdayoneandoverviewofdaytwo convenor:JonathanhubbardregionalleadernsW

metro,cunninghamlindseygrouplimited

8.55am-9.25am thereinsurersGlobaloutlookonclaims peternickerson,generalmanager, berkleyre.australia

9.25am-10.30am claimsPreparation-Greatexpectations markronan,nationalmanager–aonglobal

riskconsulting(australia),aonriskservicesaustralialimited

JoWillis,claimconsultant,claimsolutionsptyltd andrewThomas,headofspecialistassessingservices,

myifreemanslimited michaelhand,executivelossadjuster,

aceinsuranceltd

Facilitator:andrewbart,ceo,crawford&company(australia)ptyltd

10.30am-11.00am Morning Tea in Trade Exhibition

11.00am-11.30am Peoplebehaviourindistress hilaryhaynes,learninganddevelopmentmanager,

Technicalandoperations,allianzaustraliainsurancelimited

11.30am-12.00pm Who’sLiableforLiability? davidkearney,managingpartner,Wotton+kearney

12.00pm-12.30pm PacificParadise&claimsexcellence ianlavin,director,myifreemans

12.30pm-1.00pm specialistinsurersarespecial! davidbrown,generalmanager,guildinsuranceltd

1.00pm-1.15pm Finalremarks ianmcWalter,president,aicla

1.15pm-1.45pm tradeexhibitionWinnersAnnounced

1.45pm-2.15pm Lunch served in the Trade Exhibition

CLAIMS EXCELLENCEThe 4Th AnnuAl AIClA/AnZIIF ClAIms ConvenTIon Is The premIer InsurAnCe ClAIms evenT In AusTrAlAsIA, FeATurIng key InTernATIonAl And loCAl speAkers, ComIng TogeTher To engAge And InspIre InsurAnCe proFessIonAls To TACkle globAl And loCAl ChAllenges.

The ConvenTIon ATTrACTs represenTATIves From A wIde rAnge oF Insurers, loss AdjusTers, rIsk mAnAgers, ClAIms IndusTry speCIAlIsTs, supplIers And IndusTry AssoCIATIons.

deLeGAtedetAiLs

TiTle ■mr mrs ■miss ms dr

anZiifmasTerid oraiclamembersTickhere

surname

givenname(s)

posiTion

organisaTion

address

suburbposTcode

businessphone

fax

email(confirmaTionWillbesenTToThisaddress)

preferrednamefornamebadge

dieTaryrequiremenTs: vegeTarian ■oTher(pleasespecify)

conFerencePrices(incLGst)member

(AnZiiForAicLA)non-member

FuLLconFerencereGistrAtion

includesconferenceprogram(1.5days),enTryToTheexhibiTion,conferencemaTerials,onepassToTheexhibiTiondrinks,onegaladinnerTickeTandlunchandrefreshmenTsonboThdaysofTheconference.

eArLybirdPricespaybefore5pmfri16July

individualregisTraTion ■$990 ■$1250

mulTipleregisTraTion(5ormorefromonecompanyinonefax/envelope) ■ $880 ■ $1100

stAndArdPricespayafTer5pmfri16July

individualregisTraTion ■ $1200 ■$1560

mulTipleregisTraTion(5ormorefromonecompanyinonefax/envelope) ■ $1100 ■ $1430

onedAyonLyconFerencereGistrAtionFee

ThursdayonlyregisTraTion ■ $710 ■ $925

(includesenTryToTheconferenceprogramonThursday,enTryToTheexhibiTion,conferencemaTerials,andonepassToTheexhibiTiondrinksonThursday)

fridayonlyregisTraTion ■$495 ■$645

(includesenTryToTheconferenceprogramonfriday,enTryToTheexhibiTionandconferencemaTerials)

sociALFunctions–AdditionALticKets(forcolleaguesorparTners)

galadinner ■$195 ■$195

name/s:dieTaryrequiremenTs:■vegeTarian■oTher(pleasespecify)

PAymentdetAiLs

ThisdocumenTWillbecomeaTaxinvoiceforgsTWhenfullycompleTedandpaymenTismade.myregisTraTionfeeWillbepaidby(pleaseTick): chequeenclosed crediTcard efTpos

pleasedebiTmy(pleaseTick): visa masTercard dinersclub amex

cardnumber

expirydaTe

cardholder’sname

amounTa$

cardholder’ssignaTure

daTe

chequesTobemadepayableToAustrALiAnAndneWZeALAndinstituteoFinsurAnceAndFinAnce

bAnKAccount:naTionalbankausTralialTdbrAnch:melbourneoffice,330collinssTreeTnAme:ausTralian&neWZealandinsTiTuTeofinsuranceandfinancebsb:083004Account:515117195pleasesendTheremiTTanceadviceToAccounts@theinstitute.com.Au

cAnceLLAtionAndsubstitutionPoLicy

cancellaTionsinWriTingmadebefore23July2010:fullrefundless$100adminisTraTionfee

cancellaTionsbeTWeen23Julyand6augusT2010:50%refund

cancellaTionsreceivedafTer6augusT2010:norefund

inTheevenTofaregisTranT’sinabiliTyToaTTend,asubsTiTuTedelegaTeisWelcome.subsTiTuTionsmaybemadeaTanyTimepriorTo13augusT2010.

PrivAcyPoLicy

aiclaandanZiifcollecTandsToreyourpersonalinformaTionforThepurposesofprovidingandpromoTingconTinuingeducaTionprogramsandmembershipservices.

TheinformaTionyouprovideWillnoTbereleasedToanyoTherpersonororganiZaTionWiThouTyourconsenTunlessrequiredTodosobylaW.

anZiifandacilaWillonoccasionbeaskedTosubmiTdelegaTenamesandconTacTdeTailsToevenTsponsors.

pleaseTickifyoudonoTWishyournameandconTacTdeTailsTobereleasedToThesponsorsofThisevenT.

pleaseTickifyoudonoTWishyournameandcompanyTobelisTedonTheconferenceproceedingsaTTendancesheeT.

toconFirmyourbooKinG,PLeAsecomPLetethisFormWithPAymentAndreturnto:cc10conFerencemAnAGementc/-ausTralianandneWZealandinsTiTuTeofinsuranceandfinance:level8,600bourkesTreeT,melbournevic,3000ausTraliafax:(613)96424166email:cusTomerservice@TheinsTiTuTe.com.auconferenceandregisTraTionqueries:(613)96137280PLeAsereFeroverLeAFForAccommodAtionbooKinGdetAiLs.

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reGistrAtionForm/tAXinvoicepleasecompleTeforminblockleTTers.paymenTmusTaccompanyregisTraTionform

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REGISTRATION

AccommodAtion–AicLA/AnZiiFcLAimsconvention Theofficialconferencevenueforcc10isThefourseasonshoTelsydney. WehavenegoTiaTedspecialaccommodaTionraTesforconferencedelegaTes. pleasecompleTeTheformbeloWandfaxdirecTlyToThefourseasonshoTel.WesTronglyrecommendbookingearly.

PLeAsenotetheserAtesAresubjecttoAvAiLAbiLity.

AccommodAtionbooKinGForm-AnZiiF/AicLAcLAimsconvention

guesT

address

suburb sTaTe posTcode

phone fax

email

PLeAseticKyourPreFerences(rAtesdonotincLudeGst)

■ciTyvieWroom,aud$225.00perroompernighT

■operavieWroom,aud$245.00perroompernighT

■harbourvieWroom,aud$265.00perroompernighT

■kingbed■TWinbeds sharingWiTh

■smoking■non-smoking

specialrequiremenTs(specify)

arrivaldaTe deparTuredaTe

flighTnumber flighTnumber

arrivalTime deparTureTime

AccommodAtionPAymentdetAiLs

crediTcarddeTailsTosecureyourbooking-payabledirecTlyToThefourseasonshoTel

pleasedebiTmy(pleaseTick):■visa■masTercard■amex■dinersclub

cardnumber expirydaTe

cardholder’sname amounTaud$

cardholder’ssignaTure daTe

***PLeAseFAXorsendyourAccommodAtionreQuestdirectLytotheFourseAsonshoteL.***fourseasonshoTelsydney.199georgesTreeT,sydney,nsW2000,ausTraliaTel.61(2)9250-3100GrouPreservAtionsfacsimile:(61-2)92478713email:res.sydney@fourseasons.com

ACCOMMODATION

AustralianandnewZealandinstituteofinsuranceandFinancelevel8,600bourkestreetmelbourne,vic3000australiaphone:(613)96137200fax:(613)96424166email:vicbranch@theinstitute.com.au

AustralasianinstituteofcharteredLossAdjustersgpobox1705brisbane,qld4001australiaphone:(617)32296663fax:(617)32217267email:adminoffice@aicla.org

venuefourseasonshotel199georgestreetsydney,nsW2000,australiaphone:+61292503100fax:+61292512851

reGistrAtionmailregistrationformandaccompanyingpaymentto:australianandnewZealandinstituteofinsuranceandfinancelevel8,600bourkestreetmelbourne,vic3000australiafax:+61396424166email:customerservice@theinstitute.com.au

cLosinGdAteForreGistrAtionregistrationfortheconventionclosesonmonday9august2009.

AccommodAtionaccommodationbookingsshouldbemadedirectlywiththefourseasonshotel,byemailingres.sydney@fourseasons.comandquotingcc10orbycompletingthebookingformandfaxingittogroupreservationsfax:(612)92478713.

ArrivALAtthevenueonarrivalatthefourseasonshotel,pleaseensureyoucollectyournamebadgeandconventionmaterialsattheregistrationdesk.yournamebadgeisrequiredforentrytoallconventionsessionsandthegaladinner.Theregistrationdeskwillbeopenfrom7.00amonThursday19augustand7.30amonfriday20august.

cArPArKinGparkingisavailableatmirvacparking(113harringtonstreet)behindthefourseasonshotel.Themaximumchargeperdayis$54.earlybirdratesof$19areavailable.formoreinformation,pleasecallmirvacparkingat(02)92524900.limitedparkingisalsoavailableatthefourseasonshotel.

cAnceLLAtionAndsubstitutionPoLicycancellationsreceivedinwritingbefore23July2010:fullrefundless$100administrationfee.cancellationsreceivedbetween23Julyand6august2010:50%refund.cancellationsreceivedafter6august2010:norefund.intheeventofaregistrant’sinabilitytoattend,asubstitutedelegateiswelcome.substitutionscanbemadeatanytimepriorto13august2010.

ProFessionALdeveLoPmentrAtinGsTheconventionhasbeenaccreditedforthefollowingprofessionaldevelopmentratings:anZiif 9cippointsaicla 9cpdpointsniba 9cpdpoints

chAnGestotheProGrAmTheorganisersreservetherighttoaltertheprogramwithoutpriornotificationtodelegates.

orGAnisinGcommitteeanZiifandaiclawouldliketosincerelythankthecc10organisingcommitteefortheirtimeandeffortcontributingtothe2010claimsconvention:claimsexcellence.

steeringcommittee:ianlavin,myifreemansaustraliaTonylibke,aiclaianmcWalter,aiclainespirslin,anZiifvallyfluhler,anZiif

Programcommittee:andrewbart,crawford&company(australia)ptyltdJonathanhubbard,cunninghamlindseygrouplimitedJennylambert,allianzaustraliainsurancelimitedianlavin,myifreemansaustraliaphilipmaguire,professionalfinancialsolutionsptyltdianmcWalter,aiclavallyfluhler,anZiif

PLAtinumsPonsor siLversPonsors

eXhibitors

sPeAKerGiFtsPonsor

CONVENTION INFORMATION

cc1ohasbeendevelopedbyAnZiiFandAicLA