Upload
sally-youssef
View
234
Download
4
Embed Size (px)
Citation preview
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 1/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 2/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 3/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 4/261
T H E C H A R T E R E D
I N S U R A N C E I N S T I T U T E
820
2008 1 of 3
Assumed knowledge and application skills:
Assumed knowledge may not appear in the course text butforms part of the syllabus and thus may be examined. It isassumed the student has a thorough understanding of claimspractice and processes as they relate to non-life business. Alsothe subject matter covered in unit IF4 Insurance claims handling process or equivalent qualification.
Notes:
– The syllabus will be based on English law and practice.
– The April session will test the legal position as of 31stAugust of the preceding year.
– The October session will test the legal position as of 28th
February of the same year.
1. The claims environment
1.1 Claims philosophies
Candidates should be able to
– explain differences in claims philosophy and theinterrelationship between the approaches to claimshandling and overall company objectives;
– discuss the significance of claims philosophy to anorganisation’s marketing strategy.
1.2 Regulation and legislation
Candidates should be able to
– discuss the impact of legislation and Financial ServicesAuthority regulation on the claims environment.
1.3 The supply chain
Candidates should be able to
– explain the role of intermediaries in the claimsprocess including:
• brokers;
• loss adjusters;
• insurance companies;
• outsource providers.
1.4 European Union influence
Candidates should be able to
– discuss the influence of the European Union on UKclaims procedures.
1.5 Scale of claims events
Candidates should be able to
– explain the main types of claims events.
2. Claims service management
2.1 Customer expectations
Candidates should be able to– discuss the management of customer expectation within
the claims function;
– explain the influence of customer expectations on thedesign of claims systems.
2.2 Customer retention
Candidates should be able to
– explain the importance of the claims function in relationto customer retention.
2.3 Claims service management
Candidates should be able to
– discuss the claims management issues arising from
regulation by the Financial Services Authority andrelated legislation.
2.4 Complaint handling
Candidates should be able to
– distinguishbetween the various approaches to complainthandling and dispute resolution;
– outline the use of alternative dispute resolution, including the Financial Ombudsman Service.
2.5 Third party claims and structured settlements
Candidates should be able to
– discuss the claims management issues relating to
• the negotiation of third party claims;
• use of structured settlements.
Claims management (non-life)Objective: To develop in the candidate:
• a knowledge and understanding of claims philosophies;
• a knowledge and understanding of the implementation of claims systems;
• a knowledge and understanding of the management of claims functions, and the managementof the claims service;
• a knowledge and understanding of claims practice within the non-life insurance industry;
• the ability to apply knowledge and skills to practical situations;
• the ability to synthesise different aspects of the syllabus and apply them to given scenarios.
© The Chartered Insurance Institute 2007
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 5/261
2.6 Court awards
Candidates should be able to
– outline the trends in arbitration and court awards andtheir impact on claims management.
2.7 Varying requirements
Candidates should be able to
– discuss the variations in the requirements of ‘personal’and ‘commercial’ policyholders and their representatives;
– discuss the variations in the requirements of own clientsand third party claimants and their representatives.
3. Claims technical management
3.1 Design & implementation of claims handling procedures
Candidates should be able to
– explain the integration of the claims function in the overallorganisational structure;
– explain the features, structure and objectives of differentclaims procedures in relation to:
• personal claims;
• commercial claims.
3.2 Outsourcing
Candidates should be able to
– discuss the considerations relating to outsourcing withparticular reference to:
• available skill levels;
• selection criteria;
• costs.
3.3 Volume complexity
Candidates should be able to
– discuss the resource implications of volume andcomplexity of business being transacted to theclaims system.
3.4 Information technologyCandidates should be able to
– discuss the role of information technology inclaims management;
– outline the use of management information generated byinformation technology.
3.5 Fraudulent claims
Candidates should be able to
– discuss the identification and treatment of fraudulent claims;
– explain the significance and use of Claims and Underwriting Exchange (CUE) and other databases in the claims function.
3.6 Ethical aspectsCandidates should be able to
– discuss the ethical aspects of settling legitimate claimsand of challenging dubious claims.
3.7 Delegated authority
Candidates should be able to
– explain the use of delegated claims settling authority.
3.8 Litigation
Candidates should be able to
– explain the role of legal experts in claims negotiation;
– explain the main procedural aspects of litigation withparticular reference to claims handling philosophy.
3.9 Reinsurance
Candidates should be able to
– discuss claims considerations relating to reinsurancewith particular reference to:
• notification conditions;
• accumulations.
4. Claims management in practice
4.1 Claims handling operation
Candidates should be able to
– outline the different strategic roles of the claimsmanager/director and claims adjusters/claims handlers;
– discuss how a claims manager manages thework of an external holder of delegatedauthority, including:
• work processes;
• information flows;
• scope of authority;
• potential for abuse.
4.2 Catastrophe management
Candidates should be able to– explain the nature of catastrophe management
and resourcing.
4.3 Protocols
Candidates should be able to
– discuss the establishment of protocols in relation to
• service delivery standards;
• service provider fees/charges;
• claims estimating;
• internal ‘benchmarking’.
4.4 Supplier/relationship management
Candidates should be able to
– outline the need for monitoring and updating of agreements with suppliers.
4.5 Helplines
Candidates should be able to
– discuss the role and benefits of ‘helplines’ as part of thewider claims management process.
4.6 Market practice
Candidates should be able to
– discuss the practical implications of differences in globaland local market practice on:
• regulations and legislation;
• currency and taxation;
• economic conditions.
5. Cost management
5.1 Cost control
Candidates should be able to
– describe the issues and methods of managing the costof the claims operation.
5.2 Strategy
Candidates should be able to
– discuss the financial impact of claimsmanagement strategy.
2008 2 of 3© The Chartered Insurance Institute 2007
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 6/261
5.3 Estimating and reserving
Candidates should be able to
– discuss estimating and reserving policies and theirimplications for the claims function.
5.4 Claims and underwriting
Candidates should be able to
– discuss the impact of claims on underwriting and pricing.
5.5 Actuarial reviews
Candidates should be able to
– explain the importance of actuarial reviews in monitoring financial performance.
5.6 Leakage
Candidates should be able to
– describe the identification of sources of ‘leakage’including tracing of insurers and effecting recoveriesin run-off;
– e xplain the methods of minimising leakage.
6. Quality management
6.1 Service quality
Candidates should be able to
– discuss quality management issues, including the ISO9000 series and the impact on the claims function.
6.2 Audits
Candidates should be able to
– explain the value of audits of:
• own staff;
• suppliers of services.
Reading list The following list provides details of various publications which
may assist with your studies. The primary text for this syllabusis shown in bold type. Periodicals and publications listed asadditional reading will be of value in ensuring candidates keepup to date with developments and in providing a wider coverageof syllabus topics. Any reference materials cited areauthoritative, detailed works, which should be used selectivelyas and when required.
Note: The examination will test the syllabus alone. The reading list is provided for guidance only and is not in itself the subjectof the examination.
CII/Personal Finance Society members canborrow most of these additional study items from CIIKnowledge Services and may be able to purchase some at aspecial discount. For further information on lending anddiscounts go to www.cii.co.uk/knowledge
Primary text Claims management (non-life). London: The CII.Coursebook 820.
Additional readingFraudulent claims. Ian Youngman. London. CII KnowledgeServices. Updated as necessary. Available online atwww.cii.co.uk/knowledge/factfiles (CII/Personal Finance Societymembers only).
Tackling insurance fraud: law and practice. Dexter Morse,Lynne Skajaa. London: Informa Professional, 2004.
Reference materialsDictionary of insurance. C Bennett. London: Pearson Education,2004. Also available online at www.cii.co.uk/knowledge/doi(CII/Personal Finance Society members only).
Consumer complaints and compensation: a guide for thefinancial services market. Adam Samuel. 1st ed. Old Woking,Surrey: City & Financial, 2005.
The Financial Ombudsman Service and general insurance.Peter Tyldesley, Saira Paruk. London: CII Knowledge Services.Updated as necessary. Available online atwww.cii.co.uk/knowledge/factfiles (CII Personal Finance Society
members only).The regulation of general insurance business. Tony Wiltshire.London: CII Knowledge Services. Updated as necessary.Available online at www.cii.co.uk/knowledge/factfiles(CII/Personal Finance Society members only).
PeriodicalsThe Journal. London: The CII. Six issues a year. Also availableonline (CII/Personal Finance Society members only)at www.cii.co.uk/knowledge/journal
Post Magazine. London: Incisive Financial Publishing. Weekly.
Insurance Day. London: Informa. Daily except weekends.
Professional Pointers. London: Faculty of Claims. Several issuesa year. Emailed regularly to faculty members and available online
at www.cii.co.uk/knowledge/claims (CII/PFS members only).
WebsitesCII Knowledge Services – www.cii.co.uk/knowledge
Financial Services Authority – www.fsa.gov.uk
Financial Ombudsman Service – www.fos.org.uk
Examination guides You are strongly advised to study these before the examination.Please visit www.cii.co.uk to buy online or contact CII CustomerService for further information on +44 (0)20 8989 8464.
Exam technique/study skills
There are many modestly priced guides available in bookshops. You should choose one which suits your requirements.
You will also find advice at www.cii.co.uk/knowledge/careersupport(CII/Personal Finance Society members only).
For a more interactive approach, you should consider:
Winning the brain game. London: The CII, 2006. CD-ROM.
2008 3 of 3© The Chartered Insurance Institute 2007
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 7/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 8/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 9/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 10/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 11/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 12/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 13/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 14/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 15/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 16/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 17/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 18/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 19/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 20/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 21/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 22/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 23/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 24/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 25/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 26/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 27/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 28/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 29/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 30/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 31/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 32/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 33/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 34/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 35/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 36/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 37/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 38/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 39/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 40/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 41/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 42/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 43/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 44/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 45/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 46/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 47/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 48/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 49/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 50/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 51/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 52/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 53/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 54/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 55/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 56/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 57/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 58/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 59/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 60/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 61/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 62/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 63/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 64/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 65/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 66/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 67/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 68/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 69/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 70/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 71/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 72/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 73/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 74/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 75/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 76/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 77/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 78/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 79/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 80/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 81/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 82/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 83/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 84/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 85/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 86/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 87/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 88/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 89/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 90/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 91/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 92/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 93/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 94/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 95/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 96/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 97/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 98/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 99/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 100/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 101/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 102/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 103/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 104/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 105/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 106/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 107/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 108/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 109/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 110/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 111/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 112/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 113/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 114/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 115/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 116/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 117/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 118/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 119/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 120/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 121/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 122/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 123/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 124/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 125/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 126/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 127/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 128/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 129/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 130/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 131/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 132/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 133/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 134/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 135/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 136/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 137/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 138/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 139/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 140/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 141/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 142/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 143/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 144/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 145/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 146/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 147/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 148/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 149/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 150/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 151/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 152/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 153/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 154/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 155/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 156/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 157/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 158/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 159/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 160/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 161/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 162/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 163/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 164/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 165/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 166/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 167/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 168/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 169/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 170/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 171/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 172/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 173/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 174/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 175/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 176/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 177/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 178/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 179/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 180/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 181/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 182/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 183/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 184/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 185/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 186/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 187/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 188/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 189/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 190/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 191/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 192/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 193/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 194/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 195/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 196/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 197/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 198/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 199/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 200/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 201/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 202/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 203/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 204/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 205/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 206/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 207/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 208/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 209/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 210/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 211/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 212/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 213/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 214/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 215/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 216/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 217/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 218/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 219/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 220/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 221/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 222/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 223/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 224/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 225/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 226/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 227/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 228/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 229/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 230/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 231/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 232/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 233/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 234/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 235/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 236/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 237/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 238/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 239/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 240/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 241/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 242/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 243/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 244/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 245/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 246/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 247/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 248/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 249/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 250/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 251/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 252/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 253/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 254/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 255/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 256/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 257/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 258/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 259/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 260/261
7/30/2019 Claims Management (Non-Life); Study Course 820 - Peter Wedge & Deborah Handley; CII,2004
http://slidepdf.com/reader/full/claims-management-non-life-study-course-820-peter-wedge-deborah-handley 261/261