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CL IMS POL ICY
CONTINENTAL STEEL & TUBE COMPANY
We are providing this statement of Continental Steel & Tube
Companys C la ims Po l i c y to establish amutual agreement between
our companies in advance of the transaction. We think your
complete
understanding of our C la ims Po l i c y now will avoid problems
and misunderstandings in the future.Please demonstrate that you
have carefully read, completely understand and agree with our C la
imsPo l i c y stated below by signing and returning this form to us
via FAX to (954) 332-2296. Your order iscurrently being held in
abeyance and cannot be processed pending our receipt of an executed
copy of
this form by one of your authorized corporate signatories.
1.) NOTIFICATION: You are required to submit a notification of
claim to us within thirty (30) daysfrom the date of the delivery.
Notifications after 30 days will NOT be honored. At the time of
notification, you will receive a Return Materials Number (RMA.)
You must reference the RMA
on all correspondence related to your claim. No claims will be
discussed or honored without
this number. Debits or deduction from your remittances will NOT
be honored unless they have
been authorized by a member of Continentals Senior Management
Team.
2.) TRACEABILITY: Claimant must provide Continental Steel &
Tube Companys original tagnumber before the claim can be
processed.
3.) Claimed material must be surrendered to Continental IN ITS
ORIGINAL FORM ONLY. Thebuyer relinquishes his or her right to a
claim if the materials original form has been altered IN
ANY WAY. Please note, Continental Steel & Tube Company does
NOT guarantee any materialas suitable for a specific part or
application. Continental sells metals ONLY on the basis of
chemical composition, surface hardness as measured by Rockwell
and ductility as measured by
Olsen.
4.) CHARGES: The buyer must solicit and receive approval from
Continental to recover any costsbeyond the cost of material/s and
freight.
5.) SAMPLES: Except for claims involving dimensional
discrepancies or weight shortages, thesubmission of all claims MUST
be accompanied by a SAMPLE or a PHOTOGRAPH that clearly
shows the reason for rejection.
6.) RUST: Claims submitted for rust will only be accepted within
ten (10) days from the date ofthe shipment. Claims for WET or DAMP
material must be submitted to Continental within two
(2) days from the date of shipment and must be accompanied by a
signed Carriers Receipt that
indicates that the material was wet upon arrival.
P.O. Pox 030040 Fort Lauderdale, Florida 33303-0040
PHONE: (954) 332-2290 1-(800) 487-8335 FAX (954) 332-2296
E-MAIL: [email protected] WEBSITE:
www.ContinentalSteel.com
http://continentalsteel.com/?emailmailto:[email protected]:[email protected]://www.continentalsteel.com/http://www.continentalsteel.com/http://continentalsteel.com/?emailhttp://www.continentalsteel.com/mailto:[email protected]
8/12/2019 Claims Policy
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CONTINENTAL STEEL & TUBE COMPANY
CLAIMS POLICY
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7.) WEIGHT DISCREPANCIES: When material is sold on an actual
weight basis, Continental willNOT honor claims for discrepancies of
less than one (1) percent of Continentals reported
weight. Weight discrepancy claims for amounts greater than one
(1) percent of Continentals
reported weight will be considered on an individual basis. To be
considered, these claims must
be fully supported by printed, certified scale tickets or an
original copy of a light/heavy scale
ticket from a certified public scale.
8.) REMOVAL OF MATERIAL: If properly and safely prepared for
transport, Continental willremove approved rejected material within
two (2) weeks from the date your company obtains
an RMA claim number from Continental. Continental reserves the
right to refuse removal if the
rejected material is improperly and/or unsafely prepared for
transport.
9.) DISPUTE RESOLUTION/GOVERNING LAW: Continental and its
customers hereby agree thatany and all disputes between Continental
Steel & Tube Company and its customers shall be
adjudicated in the County of Broward in the State of Florida in
accordance with federal laws
and the laws of the State of Florida. At the conclusion of
any/all litigation, Continental and its
customers agree that the prevailing party shall be entitled to
full recovery of any/all attorneys
fees and court costs incurred during the tenure of the legal
proceeding. Continental and its
customers further agree that any/all legal action undertaken by
Continentals customers must
be filed within one (1) year from the date of the customers
claim. Continental and
Continentals customers agree that any/all legal action initiated
after one (1) year from the
date of the customers claim will be barred nothwithstanding any
statuatory limitations to the
contrary.
An authorized signatory from your company can demonstrate your
companys COMPLETE agreement to
comply with the formalities contained within this OFFICIAL
Claims Policy by signing below and
returning this agreement to us by fax (954-332-2296) or email
([email protected].)
_______________________________________________________
(name printed)
_________________________________/______________________
________________
(Signature/Title) (Date)
________________________________________________________
(Company)
Respectfully,
Don Ascione, President
mailto:[email protected]:[email protected]:[email protected]:[email protected]
