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ClarehouseAnnual Report2019
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Kelley ScottExecutive [email protected]
Kate HalsmerAdministrative [email protected]
Cynthia OutlawSupport Services [email protected]
Britni SmithEducation [email protected]
Julie RoderickClinical [email protected]
Melanie CraddockDonor Relations [email protected]
Katie PoeDevelopment [email protected]
AdministrativeStaff
We are pleased to offer our 2019 Annual Report. Clarehouse would not exist without the generous support of donors who value our mission of providing a loving home and care for dying people. We have been honored to care for our community since 2003 and are grateful for the broad-based support that makes our care free to all we serve.
This year, we’ve seen the intensity of our guests’ experience increase as the length of stay in our home continues to shorten. We’ve witnessed increased stress infamilies as they struggle to cope with rapidly evolving situations. These dynamics reinforce the need for the good work of our education outreach as we empower goals of care conversations, caregiver advocacy and hands-on end-of-life care experience for healthcare students.
Experiencing a once-in-a-lifetime (we hope) disaster challenged us this pastsummer as our home flooded and we were displaced for 11 weeks. That broad base of support kicked in and supported us through remediation and restoration and celebrated with us as we re-opened and resumed care. Hardship has honed our awareness of the impact of the care we offer and given us renewed appreciation for the beauty, peace and comfort of our home. We turn to a new year inspired to reach new heights as we strive to improve the quality of life’s end for all.
President,Board of DirectorsExecutive Director
Jeff ReidKelley Scott
Clarehouse operates on a June 30 fiscal year end.All data in this report represents the fiscal year ending June 30, 2019.
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A Family StoryThis year, we had the privilege of caring for Joyce at the end of her life. Hergrandson, Daniel Flatt, wrote us a beautiful letter sharing how much our caremeant to her and their entire family. Here are some of his thoughts –
We often do not know the time we have left on this earth, and I’ve come tounderstand that as an infinite blessing. How frightening it must be to know thatyou face an imminent end, that it is coming in a matter of weeks, and to facethe fact that you can no longer care for yourself.
Joyce came to us in August, and we loved her and cared for her during herlast 14 days of life. Daniel continues –
She said she experienced some of the deepest kindness and concern that she ever had within her life here on earth. And she was touched and moved at the sincerity of your love. Every time I had a chance to talk to her she would alwaysmention how wonderful everyone there was; even in the worst time in her life she was able to look around her and find joy in your company, and I cannot begin to tell you how grateful I am to you for that.
When you know you are losing someone you love dearly in an imminent manner it isso extremely difficult, but it is also a situation in which people don’t often findthemselves. It is a place of uncertainty and one of immense financial stress as yousort through options that you have no means to make work.
Finding Clarehouse, discovering that their world class services and unmatchedkindness is completely without cost, was something that nearly made us weep with relief. To be honest we were worried, as was Granny, that maybe you would get what you ultimately paid for, but that worry was laid to rest the moment we walked through the doors. The generosity, kindness, and patience of the people within that building seem to almost fill it, and upon walking in you feel a presence of deep calm.
This did not feel like a place you went to die, it felt like a place you went to live out the last days of your life in peace and happiness. And so it was.
“There are people like me who are filled with
such hope at thekindness of strangers that it restores some of my faith in humanity.
What you do is lovepersonified, and even after all of these words,
I feel I do not do itjustice, so let me just end it with saying this:
thank you, from thebottom of my heart.”
- Daniel Flatt 3
Clarehouse care staff live out their passion for respectful end-of-life care through their work at the bedside with our guests and in support of their loved ones.
In the last year, Clarehouse received over 1,000 guest referrals from 30+ hospices in Oklahoma and surrounding states. We recognize that new challenges come with serving this need in the face of a changing hospice population. An emerging trend is an increase in the number of people entering their hospice relationship on the same day they are admitted to Clarehouse. Many people arecoming directly from a hospital environment with a new end-of-life diagnosis. They and their families have not had the benefit of time to absorb this dramatic life change or to develop a trustingrelationship with their care providers. This brings an elevated need for support, knowledge andinformation for our guests and families.
Many Clarehouse care staff hold certification through the Hospice and Palliative Nurse Association. Employing staff that is so invested in providing excellent, best practice care has rewarded Clarehouse with very low staff turnover.
Clarehouse Care
We are focused on developing new strategies for evolving
dynamics by increasing our skills in trust-building,
family support and continuously refreshing our
approach to fulfill our mission in an ever-changing world.
End-of-life Care373 Admissions2,974 Days of Care81% Occupancy Rate1,138 Referrals 4 Day Median Length of Stay1 Day Average Wait Time16 Hospice Partners
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Our MissionClarehouse provides a loving home, quality end-of-life care
and access to hospice services to people in need.
HomeFamily Member’s HomeHospitalNursing Home
Prior Living Arrangements
39%
51%2%
8%
Time Between Hospice Enrollmentand Admission to Clarehouse
0 Days1-7 Days
31-180 Days181+ Days
8-30 Days
7%
11%
19%
14%
49%
Guest HouseholdPopulation
321
4 or more
42%38%
11%9%
5
42%
9%
PAYING ITFORWARD
We are incredibly grateful for this year’s 2,082 individuals, foundations, corporations and organizations who made our work possible. Without any governmental funding or reimbursement from insurance companies, this support enables us to provide our services free of charge. 84% of expenses is spent specifically on program initiatives, which includes providing quality end-of-life supportive care and various educational programs. We’ve consistently kept our general and administrative expenses under 5% of total expenses over the last three years as we seek to be prudent with the resources provided to Clarehouse. 2019 wasanother great year of community support and positive results in our endowments.
Our fiscal 2020 year was off to a challenging start with the forced evacuation and displacement from our home caused by flooding. However, our team used this time to make process improvements prior to us re-opening in November. We are still determining the total financial impact this will have but are blessed by the gifts and support we’ve received from the community. Thank you for being a part of this amazing work. We are forever grateful.
Included in this report are highlights from our financial statements. A complete copy of the audited financial statements is available upon request. If you have any questions, please contact David Stiles, Treasurer, [email protected].
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The amounts shown are based on fiscal years ended on June 30, 2019 and 2018. Clarehouse is a 501(c)(3) public charity. We do not receive any county, state, or federal funding or insurance reimbursement. We provide services free of charge, and remainfiscally strong through the generosity of our donors, who value this solution to a very difficult family challenge.
EXPENSES
REVENUES
2019 2018
Total Revenues $1,675,399 $1,474,887
Other Revenue 2,881 5,472
Special Events, Net 342,689 297,663Contributions & Grants $1,174,961 $998,498
Investment Income 154,868 173,254
2019 2018
Total Expenses $1,461,641 $1,382,149Fundraising 168,523 151,350
Program Services $1,226,157 $1,165,583Management & General 66,961 65,216
ASSETS, LIABILITIES & NET ASSETS2019 2018
Net Assets $6,722,365 $6,508,607
Assets $6,904,242 $6,689,823 Liabilities 181,877 181,216
2019 2018
NET ASSETS
Total Net Assets $6,722,365 $6,508,607
Without Donor Restrictions $4,981,598 $4,845,775With Donor Restrictions 1,740,767 1,662,832
70%
20%
84%
9%
5%
< 1%
11%
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Our service to guests, families and the community at large wouldn’t be possible without loving and dedicated volunteers. They come with open hearts from various backgrounds and experiences. Guests, families, staff and all those that enter Clarehouse are blessed by their joy and energy. There are many roles to fill and countless ways to provide service. Clarehouse volunteers are involved in everything from direct guest care to special events in the community. Individuals contribute thousands of hours and groups from schools, clubs, faith communities and businesses attend to large projects throughout the year.
“I’ve been fortunate to volunteer at Clarehouse for almost two years. This year, I had the chance to help out at Moonstruck and was blown awayseeing how many people were brought together because of their appreciation for Clarehouse.
Experiencing the buzz of excitement for the re-opening reminded me how proud I am to be a part of such a great organization.
Clarehouse is the perfect place in Tulsa to give back and get plugged in to the community. ”
-Austin Milton
Volunteer Impact
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The President’s Volunteer Service Award honorsindividuals whose service positively impactscommunities. We are pleased to see so many of our outstanding volunteers received this award every year.
Volunteer Support219 Volunteers16 Community Partners10,317 Hours of Service$236,775 Monetary Value**Annually, Independent Sector calculates an hourlyvalue of volunteer time. The estimated value of onehour of volunteering in the State of Oklahoma is $22.95.
Silver(250-499 hours served)
Donna EasthamLinda JohnstonBrenda Martin
Derek Swift
Peggy AnnanSue Bateman
Nancy BobseinLucas Broussard
Cheryl CatoTeresa CarusoJan ColemanOpal DelozierHelen DuckertDr. Jim Geurin
Diamond GleghornPassionate Houston
Ron JacksonLori Johnston
Autumn Kramer
Ginny LaneMerrilee LangerLinda LobaughJane McKinney
Joanne O’MalleyZelma Poiriez
Jeanne PollardMarla TaylorAnne TurnerBeth WilliamsMarie WilliamsJeanne SmithJenny Tallent
Peggy Zannotti
Bronze(100-249 hours served)
ThePresident’sVolunteerService Award
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Through education, we positively impact the dying experience forindividuals and families—across the city, the state and the nation.
We teach future healthcare providers how to provide person-centered end-of-life care focused on individual goals, values and preferences.
Healthcare Student Outreach 24 Schools and Programs 537 Students 2,246 Clinical Education Hours
Education Making a Difference
We empower community members with the knowledge and resources they need to focus on what matters most and to take action in documenting their healthcare wishes.
Community Outreach
126 Healthcare Toolkits 40 Presentations 1, 310 Community Learners
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Developing Projects
Established Houses
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We share what we’ve learned, helping groups around the nation to create and sustain community homes for dying people. Through the Omega Home Network, we provide leadership to this growing movement.
Sharing Our Model
19 States62 Members
“Clarehouse and the Omega Home Network have been invaluable to us in getting
started. From recommendations on icemachines to the appropriate liability insurance,
there’s always someone who’s been where you are to give advice or just listen and offer support.
Without Clarehouse and the Omega Home Network, Agape Road wouldn’t be on the verge
of opening in 2020.”
- Julie Brown, Executive DirectorAgape Road, Oklahoma City
2018-2019 Board of DirectorsJeff Reid, President
Bank of Oklahoma
Carla Meyer, Vice-PresidentTulsa Area United Way
David Stiles, Treasurer & SecretaryHoganTaylor LLP
Robin BallengerFlintco Pacific
Elisabeth BaluhSeneGence International Inc.
Lynn BockmeulenTrust Company of Oklahoma
Trina BommerSt. John Siegfried Health Club
Jennifer ClarkUniversity of Tulsa, Oxley School of Health
Ann HarrisonONEOK
Thad HensleyLinde Engineering
Charlie JacksonTulsa Police Department, Retired
Mike JonesArvest Bank
Tiffany LongBOK Financial
Charlotte MindemanThe Healthcare Private Bank/Regent Bank
Joe Moore, MDMoore and Fitzgerald Funeral Homes
Caroline QuinnGourmet on the Go
Laura Ross-WhiteThe University of Tulsa
Ted SherwoodSherwood, McCormick & Robert
Mark SmithONE Gas, Inc.
Anne StevensonEagle Paper Plus
Joe Wilburn, Jr.Securian Advisors MidAmerica, Inc.
Kodi YormanHilcrest HealthCare System
7617 S Mingo Rd, Tulsa, OK 74133 I 918.893.6150 I clarehouse.org12
