Claudia Balan Procurement Marketing Specialist & Project ... · Claudia Balan Procurement Marketing Specialist & Project Manager +41 79 906 33 89 2 Hiltiwaldweg 8, 5443 Niederrohrdorf

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Claudia Balan Procurement Marketing Specialist & Project Manager

PROFILE

10+ years of experience in Procurement Operations Excellence and Marketing- customer service.

Lean Six Sigma Green Belt certified focused on process improvement, strategy and organization

Extended technical working knowledge of SAP-MM module, MS Excel, pivots and EDI platforms

Vast experience in multicultural environments, showing excellent ability to communicate, report and present to various audience. Team leading and coaching of up to 9 professionals.

Passionate to bring a plus to the business, being very customer oriented.

EXPERIENCE Jan 2017 – present IDCN Zürich, CH

Non-Profit Association of companies, NGOs and academic institutions (www.idcn.info)

Global Process Specialist & Communications Manager (volunteer role)

Identify global best practices, eliminate waste, improve current processes and create a Global Guideline (Work instruction) to be used by other volunteers.

Design various communication materials (newsletters, invitations, brochures)

Coordinate Social Media presence and official web-site

May 2014 – Oct2016 Accenture Bratislava, SK

Accenture is an outsourcing - service delivery company

Procurement Operations Team Lead – client DANONE

Coordinate, supervise and improve procurement operations (P2P) activities in 6 European countries. Leading and coaching a team of 9 Procurement Analysts, decreasing team error rate to 5%, acceptable rate by client

Operational Excellence Focal: analyze and standardize processes by identifying wastes, monitoring and coordinating performance trackers, capacity studies, productivity studies: 2FTE cost reduction (by Lean Six Sigma methodology - SIPOC, HLPM, FMEA, Pareto, Gemba walks and Kaizen events)

Collaborate closely with the Automation team by providing automation ideas, specific design ideas, testing and implementing scripts to increase productivity and optimize the workforce capacity. Reports automation: time savings 90%. SAP contract creation automation: time savings 50%

Analyze invoice management root cause: improved overdue invoices from 25% to 5%

Decrease the number of rejected contracts from 13% to 6% through new process implementation.

Blue Ocean Leadership Pioneer: finding and decreasing inefficient time during a work day and investing it in engaging, coaching, motivating, training the team with new skills.

Hiltiwaldweg 8, 5443 Niederrohrdorf [email protected] +41 79 906 33 89 https://www.linkedin.com/in/claudiabalan/ 05.04.1983, married Swiss work B permit Nationality Romanian

English - advanced (C2) French – proficient (A2)

German - basic (A2-currently studying) Romanian - native

https://www.linkedin.com/in/claudiabalan/

https://www.linkedin.com/in/claudiabalan/

Claudia Balan

Procurement Marketing Specialist & Project Manager

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Hiltiwaldweg 8, 5443 Niederrohrdorf [email protected] +41 79 906 33 89

Procurement Operations Analyst – client DANONE

Manage the operations and communication between plants and suppliers, in Romania and subsequently in Germany; management of contracts, purchase orders and invoicing (SAP- MM module)

Create work instructions to train Procurement Operations analysts, suppliers and price managers from Europe and North America on processes and EDI platform knowledge

Analyze daily contracts (prices, quantities, validities etc) and their statuses on the supplier connect platform (EDI platform)

Monitor supplier’s capacities to prevent supply shortages, negotiate lead time and minimum order quantity reductions when needed

Jan 2008 – July 2013 Holcim Romania Bucharest, RO

part of Holcim Group – a worldwide cement producer

Customer Loyalty & Promotion & Events Manager

Develop and implement the marketing annual plan for events and promotions, propose strategy for events, evaluate customer satisfaction and propose actions for strategy improvement (satisfaction rate increased to 98%, from 85%)

Manage the Customer Profile Database: over 250 VIP and Important clients, identify their needs, and objectives; create special projects, incentives, offers and develop a long term relationship

Prepare ROI analysis per clients after the events as well as an after action review

Collaborate with the Sales department to improve the retention of customers (increased from 87% to 95% by implementing new ideas of customer fidelity)

Plan and coordinate the Online Marketing plan: marketing budget allocation, digital marketing activities (SEO management, Google Analytics, social media), effective spending and tracking

EDUCATION

2006-2008 Academy of Economic Studies (Bucharest) MSC in Marketing and Business Communication 2002-2006 Academy of Economic Studies (Bucharest) BSC in Economics at Faculty of International Economic Relations

IT SKILLS

Experienced in Word, Excel, Power Point, SAP-MM module and new media, VoIP

ADDITIONAL EDUCATION

2017: Lean Six Sigma Certification – Green Belt

2016: Workplace Coaching techniques; Blue ocean leadership; Leadership development - Accenture

2012: Online Business School: Diplomas for Communication with difficult Manager; Sales simulation

2008: NLP Start personal education

AWARDS

Danubia (SK, RO, CZ) Leadership Award for “Beyonders recognition” Program – Accenture

Best Operational Excellence Focal of the quarter – Accenture

Automation Time Efficiency idea of the quarter – Accenture

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Appendix

Application documents

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DANONE Strategic Resource Cycles

Schiphol Boulevard 105 1118 BG Schiphol Airport

The Netherlands

To whom it may concern,

It is my pleasure to provide this letter of recommendation for Claudia, as she seeks for employment opportunities. I have known Claudia for more than 2 years and have been working together in our collaboration between Danone and Accenture companies. Claudia showed excellent communication skills and orientation to our needs and expectations as a client.

Claudia distinguished herself by consistently being supportive in our common goal of setting up the processes for the new created company Dantrade. She has good analytical and communication skills and helped us design and improve reports, which afterwards has always delivered in a consistent and timely manner. She delivered process improvements and helped us in implementing these within the team and stabilizing and standardizing them in both Accenture (delivery centers in Bratislava, US, Manila) and Dantrade team.

She is well-known in my team for her customer orientation, for driving and delivering good results, managing ad-hoc requests from our side and making sure her team reaches the goals set by us. Claudia has proven to be a strong cultural fit, having to work with different nationalities, being able to manage and fit each enquiry with professional and positive attitude.

I'm confident that she will surpass your expectations. She is driven, self-confident, proactively helpful and smart. She proved to be a valuable addition to any company.

Please feel free to contact me at +31 6 52 67 91 57 or [email protected] with any other questions.

Sincerely,

Clement Loury

Procurement Center Director

Reference letter Danone (2016)

mailto:[email protected]

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Mr. Lucian Mihai Pascu Senior IT Security Analyst Oracle Romania Oregon Park, Bucharest [email protected] To Whom It May Concern, I have known Mrs. Claudia Balan since I started employment with Accenture Bratislava in 2014, where she had the position of Team Lead for Danone Project. Mrs. Balan possesses exceptional professional knowledge and extensive experience in Project Management field of duties, and also in associated disciplines. She understood the role well and planned and organized her duties systematically and with due regard to clear priorities. She is a resourceful, creative and solution oriented person who was frequently able to come up with new and innovative approaches to her assigned role. She functioned well as a team leader and also worked effectively as a team member under the direction of the SDL. On the interpersonal side, Mrs. Balan has very good written and verbal communication skills in motivating others and has shown very good leadership skills with her team. She gets along extremely well with staff under her supervision as well as colleagues at her own level. She behaved to others openly, courteously and helpfully, and also mastered unfamiliar situations very skillfully. She was therefore recognized and highly valued by superiors, colleagues and customers alike. If the opportunity arises, I would be happy to work with her again and would see that she would be a valuable asset to any Employer. The new organization would be gaining a capable, experienced and willing employee who will ensure success in delivering results. If required, I am available to provide further details. Bucharest, July 18th 2017 Lucian Mihai Pascu

Reference letter from Subordinate - Accenture (2017)

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Work certificate Accenture (2013-2016)

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Master degree in Marketing and Business Communication (2008)

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Bachelor degree in economics (2006)

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Diploma for Sales simulation (2012)

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Diploma for Communication with difficult Manager (2012)

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Lean Six Sigma Green Belt Certification (2017)

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Accenture

Lenka Adamcova

Service Delivery Lead

E-mail: [email protected]

Mobile phone: +421 94 976 14 63

Preferred language: English or German

Dantrade (Danone)

Clement Loury

Procurement Center Director

E-mail: [email protected]

Mobile phone: +31 65 267 91 57

Preferred language: French or English

Reference list



Documents

Claudia Balan Procurement Marketing Specialist & Project ... · Claudia Balan Procurement Marketing Specialist & Project Manager +41 79 906 33 89 2 Hiltiwaldweg 8, 5443 Niederrohrdorf