Cleaning Service Specification Cambridge/Chelmsford ... · 1 | Page CLEANING SERVICE STANDARDS The expected standard after cleaning and waste collection: Office Space / Corridors

Cleaning Service Specification Cambridge/Chelmsford/Peterborough

DESCRIPTION OF SERVICE

Availability of Service

5 am to 9.00 am (core cleaning) Monday to Friday

9.00 am to 6.00 pm (reactive cleaning) Monday to Friday

5.00 am to 9.00am (core cleaning) Saturday & Sunday – Library (Cambridge and Chelmsford) and Gymnasium (Chelmsford)

Services are available at other times and weekends by request and are charged at current rates.

Client Responsibility

To ensure that buildings are kept in a manner that allows cleaning to be carried out.

To notify Estates & Facilities Services of;

• any changes in usage • special events • special requirements

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CLEANING SERVICE STANDARDS The expected standard after cleaning and waste collection:

Office Space / Corridors / Staircases / Landings / Balustrades / Lobby / Lifts / Entrances / Sports Hall / Gymnasium • All surfaces should be free from removable dust. • All internal office / lobby glass windows to be clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains. • All fixtures and fittings should be free from dust, dirt and debris. • Floor should be free from dust and debris. • All waste receptacles empty and clean. Washrooms / Toilets / Showers • All surfaces should be free from removable dust. • All fixtures and fittings should be free from dust, dirt and debris. • All sanitary fittings must be smear free, free from grime, dirt and dust. • There should be no scale on sanitary fittings. • Mirrors should be clean and smear free. • Floors should be clean and free from dust and debris. • Consumable items replenished. Waste Management We use black and clear plastic bags for waste disposal. General and recyclable waste is collected daily from offices, lecture theatres and skills laboratories by cleaning staff. Effective from March 2014

Bag Type Purpose

Black Bags General Waste

Clear Plastic Bags Recyclable Waste (plastics, paper, cans, card)

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INDEX

Key to tables

Location Page Location Page

TOILETS / SHOWERS / WASHROOMS 3 LIBRARY 13-14

OFFICE SPACE 4 NURSERY - CAMBRIDGE 15

CORRIDORS / STAIRCASES / LANDINGS 5-6 STUDENT UNION OFFICE AREA 16

LIFTS 7 STUDENT UNION - WEEKEND WORKING

17

KITCHENETTE / TEA / STAFF AREAS 8 ART STUDIOS 18

RESTAURANT & CAFÉ AREAS 9 MAIN ENTRANCES & PAVING 19

COMMUNAL / BREAK OUT AREAS 10 SPORTS HALLS AND GYMNASIUMS 20-21

LECTURE THEATRES, CLASSROOMS, SEMINAR ROOMS, CONFERENCE ROOMS

11

SKILLS LABORATORIES - David Building

SKILLS LABORATORIES – Health Building, Young Street (Phase 1)

12

D - Daily = Once a day Monday to Friday W - Weekly = Once a week Monday to Friday MT – Monitor = Clean / Replenish if required MN - Monthly = Once a month AR - As Required

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TOILETS / SHOWERS / WASHROOMS

Category Cleaning item Description of task D W MT MN AR

Toilets/Showers/Washrooms WC’s, urinals, wall tiles, Hand Basins, Tap Fittings, Pipes, Back splash & Hand Dryers

Clean (In & Out), Sanitise & Dry. Monitored Daily

X

Bright metal work / Mirror Clean & Polish X

All Surfaces (Horizontal & Vertical) – Doors, Kick/Door Plates, Walls, and Light switches, Low/High level surfaces, Fixtures/Fittings, Partitions.

Remove Graffiti where applicable, Fully clean (In & Out where applicable) and free from build-up, body fats, dirt & dust up to (6ft) and above (6ft) using appropriate cleaning tool - Extendable pole

X

Waste Bins (where present) Empty & clean (In & Out) if soiled. Replace liners if soiled X

Hard Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners

Mechanically clean - Monthly

X

X

Showers

Fully clean all showers including walls & doors, paying attention to the grouting to eliminate the build of mould, scale and body fats

X

Consumables

Replenish toilet tissues/soap/hand towels X X

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OFFICE SPACE

Category Cleaning item Description of task D W MN AR

Office Space Hard Floor Soft Floor

Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, under desk filling cabinets are moved and returned to their original position

Mechanically clean Monthly (Hard Floor)

X

X

Waste Bins

Empty & clean (In & Out) if soiled. Replace liners if soiled X

Recycling Container To be emptied when is 2/3 full X X

Furniture & Fittings, window sills & ledges, Skirting boards (cleanable scuff marks) & desk tops where accessible

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains

X

All Surfaces (Horizontal & Vertical) – Doors, Kick/Door Plates, Walls, Light switches, Low/High level surfaces, Fixtures/Fittings,

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool - Extendable pole

X

Telephones Provide telephone wipes X

Fabric Furniture Fully vacuum and free from dust X

Water Dispenser Empty water cooler trays / Grill and clean, Clean exterior part of the unit.

X

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CORRIDORS / STAIRCASE / LANDINGS


Corridors/Staircases/Landing

Waste Bins / Recycling Container

Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when is 2/3 full

X

Soft Floor / Hard Floor

Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, cabinets, stands are moved and returned to their original position. Spot clean to remove stains on soft floor and Damp mop hard floor

Spot vacuum soft floors - 4 times a week

Spot clean hard floors - 4 times a week

X

X

All Surfaces (Horizontal & Vertical) – Doors, Glass Kick/Door Plates, Walls, and Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (cleanable scuff marks), Fire Extinguishers, Picture Frames, Clocks, Partition tops.

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6f)t using appropriate cleaning tool - Extendable pole

X

Water Dispenser

Empty water cooler trays / Grill and clean, Clean exterior part of the unit. Replenish plastic cups / paper cones.

X

Fabric Furniture

Spot clean

Fully vacuum and free from dust

X

X

Noses (Stairs) Fully clean to remove build up, dirt & stains X

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Helmore/Lord Ashcroft Building Stone Floor

(Corridor)

Fabric Furniture Fully vacuum and free from dust

X

Hard Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position.

X

All Surfaces (Horizontal & Vertical) – Doors, Glass Kick/Door Plates, Walls, and Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (cleanable scuff marks & Fire Extinguishers). Picture Frames, Clocks, Partition tops


X

Fabric Furniture Spot clean


X

X

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LIFTS


Lifts Hard / Soft Floor

Fully clean and free from dirt, dust, chewing gums & build-up round the corners

X

Lift cabs, Threshold plates, Door runners & surroundings


X

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KITCHENETTE / TEA / STAFF AREA


Kitchenette / Tea / Staff Areas

Hard Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners.

Mechanically clean (As Required)

X

X



X

Sinks

When clear, sinks / work tops / splash backs to be clean, sanitise & wipe dry

X

All Surfaces (Horizontal & Vertical) – Doors, Glass Kick/Door Plates, Walls, Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (scuff marks) & White goods (exterior)


X

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RESTAURANTS & CAFÉ AREA

NB –. The cleaning of tables, chairs, chill cabinets, hot cabinets serving units, kitchen and preparation area is the responsibility of the catering staff. The catering staff will also empty the bins throughout the day.


Restaurants & Café Area


Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when 2/3 full is.

X

Hard Floor/ Soft Floor

Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture’s i.e. chairs, stands are moved and returned to their original position. Mechanically clean – Hard Floors (Daily). Soft Floors to be spot cleaned daily to remove stains

X

All Surfaces (Horizontal & Vertical) – Doors, Glass Kick/Door Plates, Walls, Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (scuff marks)


X

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COMMUNAL / BREAK OUT AREAS


Communal / Break Out Areas


Spot vacuum soft floors / Spot mop hard floors daily. (5 x 5)

Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position.(2 x 5) Twice weekly. Spot clean soft floor to remove stains.

X

X

Waste Bins / Recycling Container Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when is 2/3 full

X

Water Dispenser


X



X

All Surfaces (Horizontal & Vertical) – Doors, Kick/Door Plates, Walls, Light switches, Low/High level surfaces, Fixtures/Fittings.


X

Fabric Furniture Spot clean


X

X

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LECTURE THEATRES, CLASSROOMS, SEMINAR ROOMS, CONFERENCE ROOMS


Lecture Theatres, Classrooms, Seminar Rooms, Conference Rooms


Spot vacuum soft floors / Spot mop hard floors daily. (5 x 5)

Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. (4 x 5) Spot clean soft floor to remove stains.

X

X



X

Whiteboards

Fully clean from top to bottom including frames and trays X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool.

X

Fabric Furniture

Fully vacuum and free from dust X

Telephone Provide telephone sanitizer

X

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SKILLS LABORATORIES - David Building, Young Street Phase 1(Cambridge) & William Harvey (Chelmsford)

IMPORTANCE NOTICE Waste in white buckets or on the yellow trolley or contained in hand–wash bins is deemed to be ‘’contaminated’’ and must not be removed from the area until treated and placed in normal waste containers. As a matter of safety for the cleaning staff, it should be assumed that anything NOT in a waste container is NOT for disposal and should NOT be removed from the area Laboratory Furniture Due to the nature of the work performed in these rooms, no polish is to be used on laboratory cupboards or benches. Benches are cleaned daily by the laboratory staff with a specialist bactericide.


Skills Laboratories:

David Building (Cambridge)

Health Building, Young St Phase 1 (Cambridge)

William Harvey (Chelmsford)

Hard Floor Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Mechanically scrub the floor (Monthly)

Term Time Only

X

X


X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6f)t using appropriate cleaning tool - Extendable pole.

X

Whiteboards


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LIBRARY – General Areas / Toilets

Category Cleaning item Description of task D W MT MN AR

Library - General Areas

Monday – Sunday

Soft Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Spot clean to remove stains. ((Mon – Sun) 7 days per week

X

Waste Bins / Recycling Container Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when is 2/3 full.(Mon – Sun) 7 days per week.

X

Work Surfaces Fully clean all work surfaces to remove fingerprints, smudge including whiteboard sills. (Mon – Sun) 7 days per week

X

Water Dispenser

Empty water cooler trays / Grill and clean, Clean exterior part of the unit.(Mon – Sun) 7 days per week. Replenish plastic cups / paper cones.

X

Partitions (Glass) Spot clean all partition. (Mon – Fri) 5 days per week X

Staircase/ Hard Surface Areas

Stairwells to be vacuum daily/noses to be damp clean (excluding fire exits). Damp mop all hard surface area specified in daily work schedule.(Mon – Fri) 5 days per week.

Buff all hard floor surfaces

X

X

Surfaces – Walls, Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (scuff marks) & Book shelves

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool. Remove dust from accessible book shelves

X

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Library - General Areas

(Continued)

Lifts ( Hard / Soft Floor)

Fully clean and free from dirt, dust, chewing gums & build-up round the corners

X

Lift cabs, Threshold plates, Door runners & surroundings)

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool.

X

Library Toilets

All library toilets require an hourly monitoring service between the hours of 09:00 - 18:00 Monday – Friday

6.00 – 9.00am cleaning Saturday - Sunday

*Toilets to be cleaned twice daily (Monday – Friday)

Hard Floor Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Spot clean to remove stains. (Mon – Sun) 7 days per week. Mechanically clean – Monthly.

X X

Waste Bins (where present) Empty & clean (In & Out) if soiled. Replace liners if soiled. (Mon – Sun) 7 days per week.

X X

WC’s, urinals, wall tiles, Hand Basins, Tap Fittings, Pipes, Back splash & Hand Dryers

Clean (In & Out), Sanitise & Dry. (Mon – Sun) 7 days per week.

X

All Surfaces (Horizontal & Vertical) – Doors, Kick/Door Plates, Fixtures/Fittings, Partitions.

Remove Graffiti where applicable, Fully clean (In & Out where applicable) and free from build-up, body fats, dirt & dust.(Mon – Sun) 7 days per week.

X

Low/High level surfaces, Partitions & Bright metal work

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6f)t using appropriate cleaning tool - Extendable pole. (Mon – Fri) 5 days per week

X

Consumables

Replenish toilet tissues/soap/hand towels X X

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NURSERY - CAMBRIDGE


Nursery (Cambridge) Fabric Office Furniture Vacuum all fabric office furniture including chairs & couches

X

Hard Floor / Soft Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Spot clean to remove stains. Hard floor (sweep & spot mop) & buff - weekly

X

X

Waste Bins / Recycling Container Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when 2/3 full is.

X

Water Dispenser


X

Work Surfaces Fully clean all work surfaces to remove fingerprints, smudge including whiteboard sills.

X

Fixtures & Fittings Fully clean and free from build-up, body fats, dirt & dust X

Hand basins (Tap fittings) Clean (In & Out), Sanitise & Dry. X

Consumables

Replenish toilet tissues/soap/hand towels X

Surfaces - Doors, Glass Kick/Door Plates, Walls, Light switches, Low/High level surfaces, window sill, ledges, skirting boards (scuff marks), whiteboard ledges & Book shelves

Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6 ft.) and above 6 ft. using appropriate cleaning tool – Extendable pole. Remove dust from accessible book shelves.

X

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STUDENT UNION – OFFICE AREAS


STUDENT UNION – Office Areas

Waste Bins / Recycling Container Empty & clean (In & Out) if soiled. Replace liners if soiled & Recycling Container to be emptied when 2/3 full is.

X

Water Dispenser


X

Soft Floor Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position.

X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool – Extendable pole

X



X

Fabric Office Furniture

Vacuum all fabric office furniture including chairs.

X

Telephone

Provide telephone wipes

X

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STUDENT UNION - WEEKEND WORKING


Student Union – Weekend Working

Hard Floor / Soft Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Spot clean to remove stains.(Sat – Sun) Hard floor (sweep & spot mop) & buff - weekly

X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above (6ft) using appropriate cleaning tool – Extendable pole (Sat – Sun)

X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains.(Sat – Sun)

X


Clean (In & Out), Sanitise & Dry. (Sat – Sun)

Consumables

Replenish toilet tissues/soap/hand towels.

5.00am – 8.00am

X

External Paving & Steps Fully clean and free from dust, dirt, debris, leaves, litter, chewing gum, algae & graffiti.

X

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ART STUDIO


Art Studio Hard Floor Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Mechanically scrub the floor (Monthly)

X X



X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to 6ft and above 6ft using appropriate cleaning tool - Extendable pole

X

Whiteboards


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MAIN ENTRANCES & PAVING


Main Entrances & Paving



X

Floor Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners ensuring mobile furniture i.e. chairs, stands are moved and returned to their original position. Mechanically scrub the floor daily as required.

X

All Surfaces (Horizontal & Vertical) – Doors, Door frames, Glass, Kick/Door Plates, Walls, Light switches, Low/High level surfaces, Fixtures/Fittings, window sill, ledges, skirting boards (scuff marks)


X

Entrance Matting

Fully clean and free from dirt, dust, chewing gums & build-up round the corners.

X

Exterior Entrance Paving, Steps & Walkways

Fully clean and free from dust, dirt, debris, leaves, litter, chewing gum, algae & graffiti.

Wash down building exterior entrance paving and walkways

X

X

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SPORTS HALL & GYMNASIUM


Sports Hall & Gymnasium

Mildmay – Chelmsford

Monday – Sunday

Hard Floor

Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners.

X

Soft Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners

X



X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above 6ft using appropriate cleaning tool – Extendable pole

X



X

Bright metal work / Mirror

Clean & Polish X

Showers


X

Consumables


Exterior Entrance Paving, Steps & Walkways

Fully clean and free from dust, dirt, debris, leaves, litter, chewing gum, algae & graffiti.

X

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Gymnasium

Helmore – Cambridge

Monday – Friday

Hard Floor

Fully clean (sweep & spot mop) and free from dirt, dust, chewing gums & build-up round the corners.

X

Soft Floor Fully clean and free from dirt, dust, chewing gums & build-up round the corners

X


X


Fully clean and free from build-up, body fats, dirt, dust, smudges, finger prints & stains up to (6ft) and above 6 ft. using appropriate cleaning tool.

X



X

Bright metal work / Mirror

Clean & Polish X

Showers


X

Consumables


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COLOUR CODING TABLE We run a colour coding system within the cleaning services. The table below explains areas where colour equipment must be used

Red Cloth Red Bucket Red Mop Head

Sanitary Fittings, Toilets Floor

Yellow Cloth Yellow Bucket Yellow Mop Head

Washroom Furniture’s

Green Cloth Green Bucket Green Mop Head

Food Areas – Kitchenette

Blue Cloth Blue Bucket Blue Mop Head

Offices, Lifts, Corridors, Staircases, Landings, Skills Laboratories, Lecture Theatres, Classrooms, Art Studios, Main Entrance & Paving, Sports Hall & Gymnasiums

Documents

Cleaning Service Specification Cambridge/Chelmsford ... · 1 | Page CLEANING SERVICE STANDARDS The expected standard after cleaning and waste collection: Office Space / Corridors