Customer Service Center

CSC Request Forms 1-9 Backdating Revocations or SuspensionsBDE Work RequestBDI Status LetterClearance LetterCombine RecordsDL Request Form Document ValidationFR Batch RequestFR Self Insured Click buttons to view forms.Quiz 1CSC Request Forms 10-18 FR Status Letters Fraud Call Back Info Research FormMedical Call BackMicrofilm RequestMV Research : Add to FRVISMV Research: CorrespondenceMV Research: General MV Research: Refund Quiz 2P&I DL/ID Never ReceivedUsed to:To document that the customer has not received their driver license or ID card. Conditions:Verify that 25 days has elapsed from issue date and the address is correct on the record. If the address is incorrect, the customer must process an address change first. Customer Service CenterIn this training, you will:Identify CSC approved forms.Identify each forms intended usage and conditions.2. Complete 3 short practice sets on the details of the forms reviewed.

Customer Service CenterLesson Instructions:

On the next screen, three options will display. Under each button, there is a set of forms that you will need to go through, read and understand. There is a practice game at the end of each form set.

Registration RenewalUsed to:Request duplicate registration or decal not received. Conditions:Only for transactions processed via telephone or internet. To request items re-mailed to customer. If transaction took place over 20 days ago. School AttendanceUsed to:Verify school attendance. Conditions:Use this form for customers attending:Job CorpsHome-Schooled Education Out of state school attendance requirements, view:School Attendance Knowledge Base Document Ticket Retrieval Request Used to:Retrieve tickets eligible for retrieval process.

Conditions:Tickets available for retrieval include:Non mandatory out of state tickets are available 3 years from the batch date. CDL Batches ending with QA-QZ of 116Mandatory Convictions that are less than 60 days.

Which of the following is a valid condition for completing school attendance form?

Checkpoint 3 ------------Question 1A. Job CorpsB. Home schoolingC. Out of state school.D. All of the AboveCORRECT!Try Again! CSC Request Forms CSC Request Forms 1-9 CSC Request Forms 10-18CSC Request Forms 19-26Customer Service CenterThe Customer Service Center (CSC) assists customers calling the agency for concerns pertaining to the state drivers and highway safety. Potential issues include: Driver Licenses, Vehicle Registration, Vessel Registration & Titling Issues.

BDI Status LettersConditions:If cancellation is for not entitled to the issuance or for purchasing DL while suspended/revoked OOS and the state is not indicated on the driver record, the analyst needs to request microfilm.

Once cancellation is received from microfilm, the consultants will attach microfilm and work request to request status letter from BDI.

All other cancellation on the record, use this form to request status letter.

DL Request FormConditions:If either of these apply, do not submit this request as a second request:

If customer never received because they moved, customer must resubmit request and appropriate fees. If 90 days have elapsed since request was processed, customer must resubmit request along with appropriate fees.

How many days must have elapsed since a DL request was processed to qualify the customer to resubmit request along with appropriate fees?

Question 2A. 120 DaysB. 30 Days C. 60 DaysD. 90 DaysCORRECT!Try Again! When verifying if a customer is self-insured, if he/she has an out of state tag, no further action is needed.

Question 3A. TrueB. FalseCORRECT!Try Again! Congratulations! Return to the Main Menu!Conditions:Select CCL Letter when a customer needs a letter advising them that a FR case has been cleared from their driver record and if the information had been available to use earlier the customer would not have been suspended.

Select 11 Month Letter when the customer did not receive or lost the notification on how to reclaim a security deposit that has been on file for a year.

FR Status Letter The MV Research General is used to Determine what a vehicle refund check was issued for using title or VIN number.

Question 2A. TrueB. FalseCORRECT!Try Again! Which MV Research form is used to track documents mailed to the department?

Question 3D. MV Research: Add to FRVIS B. MV Research: GeneralC. MV Research: RefundA. MV Research: CorrespondenceCORRECT!Try Again! Congratulations! Return to the Main Menu!P&I Address ChangeConditions:If the customer did the change via telephone but the phone disconnected before allowing the address change:Use the form and select Telephone.Indicate on the form the address correction.

Internet errors are done solely by the customer requesting the service. The customer will make/pay for any correction.

Conditions:To Retrieve:Duplicate Entry select when there are two citations on record that have the same citation type, arrest date, conviction date and state. If the ticket is connected to any revocation or suspension, then select Ticket Retrieval or CDL Batch Request, if possible.

Select Ticket Retrieval to verify information on record.

Select CDL Batch Request when the batch number ends in 3 alpha letters and a copy of the ticket is required. Ticket Retrieval Request Quiz 3Which is not a valid condition to complete a registration renewal form?

Checkpoint 3 ------------Question 2A. Telephone or Internet TransactionB. Request Items be re-mailed to customerD. Transaction took place over 20 days ago.C. Customer Never Received ItemsCORRECT!Try Again! When an out of state customer requests a duplicate DL or ID, which is the best answer of things should you check for?

Checkpoint 3 ------------Question 3A. Digital ImageB. Expiration DateC. Sexual Predator StatusD. All of the AboveCORRECT!Try Again! Congratulations! Return to the Main Menu or Click this box to print your certificate!