Click to edit Master title style

Unified MSP Platform for Remote Infrastructure Monitoring &

Management

2

Fragmented IT ManagementFragmented IT Management

Concentrates on a single problem

Lack of end-to-end service visibility

Reactive IT department

Lack of management ownership

Growing total cost of ownership figure

Inaccurate capacity planning

ManageEngine’s Technology PortfolioManageEngine’s Technology Portfolio

Unified IT Management: Single solution to Manage IT as One

4

ManageEngine’s Approach for MSPsManageEngine’s Approach for MSPs

5

What is IT360-MSP?

IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.

6

IT360-MSP Monitoring CapabilitiesIT360-MSP Monitoring Capabilities

Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central,

7

Deep-dive into IT360-MSPDeep-dive into IT360-MSP MSP-Ready Platform (One platform for multiple customers)

Multi-tenant platform with Customer data segmentation Rebranded portal Partner Management Customer (end-user) Login & Views

Unified IT Management Portal Unified view of IT Operations and IT Service Management Customizable Dashboards Business Service Views

Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support

8

Secure Platform Authorization: Role based access control Authentication: Strong Encryption & secure key management

High Availability for robustness & scalability

Ease of Use and Faster Learning curve

24x7 Support from ManageEngine

"With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “ Larry Dutton, Product Manager, Redstone

9

IT360-MSP As a ‘Single Pane of Glass’ Across ITIT360-MSP As a ‘Single Pane of Glass’ Across IT

Brings collaboration at work with better accountability and visibility

10

IT360-MSP: Bringing the Two Isolated Worlds of IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single DashboardIT onto a Single Dashboard

“We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.”

Devesh Surana, Vice President, IT, National Commodities Exchange

11

IT360-MSP: IT Operations Monitoring ComponentsIT360-MSP: IT Operations Monitoring Components

12

IT360-MSP: IT Service Management ComponentsIT360-MSP: IT Service Management Components

13

Screenshot I: IT360-MSP - Account SegmentationScreenshot I: IT360-MSP - Account Segmentation

14

Screenshot II: IT360-MSP - Centralized Alarm ConsoleScreenshot II: IT360-MSP - Centralized Alarm Console

15

Screenshot – III: IT360-MSPScreenshot – III: IT360-MSP - Customer InfrastructureCustomer Infrastructure

16

IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:

Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge.

IP Address Management and Switch Port mapping

Unified Discovery of network , servers and application infrastructure

APM insight for end user experience management with APDEX score

Tighter integration with Desktop and Mobile device management product

Technician billing

IT360 – MSP: Few More AdditionsIT360 – MSP: Few More Additions

17

What Do Others Say About IT360-MSP?What Do Others Say About IT360-MSP?

There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here:

Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-study

Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study here

18

Thank YouThank YouWatch IT360-MSP live demo: Live demo link Watch IT360-MSP live demo: Live demo link

Follow our tweets @ManageEngine

Get latest updates from us on your LinkedIn page

Like us on Facebook

For any enquiry, Please e-mail us to: it360-eval@manageengine.com