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Cloud BackupService description

05th June 2014Version 1.01

Yogesh RamiTel: +1-408-567-2085Mobile: +1-650-218-7220Email: [email protected]

mailto:[email protected]

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Cloud Backup Service Description

Table of contents

1. Executive summary......................................................................................................................... 4

1.1. Market drivers for Cloud Backup................................................................................................42. Service description.......................................................................................................................... 5

2.1. Service name............................................................................................................................. 52.2. Service overview........................................................................................................................52.3. Service differentiator..................................................................................................................62.4. Service benefits......................................................................................................................... 62.5. Further information URLs...........................................................................................................7

3. Service design................................................................................................................................. 8

3.1. The service................................................................................................................................ 83.2. Service offering..........................................................................................................................83.2.1.Cloud Backup Essentials...........................................................................................................83.2.2.Cloud Backup Advanced............................................................................................................93.2.3.Cloud Backup Enterprise...........................................................................................................93.3. Service delivery architecture......................................................................................................93.4. Commercial model................................................................................................................... 113.5. Service scope........................................................................................................................... 113.6. Service reporting...................................................................................................................... 123.7. Service availability management.............................................................................................123.8. Service continuity..................................................................................................................... 133.9. Capacity management.............................................................................................................13

4. Service transition........................................................................................................................... 14

4.1. Assessment............................................................................................................................. 144.2. Transition in............................................................................................................................. 144.2.1.Service prerequisites...............................................................................................................144.3. Client take-on........................................................................................................................... 144.3.1.Client take-on manager............................................................................................................144.4. Transformation......................................................................................................................... 144.4.1.Client service management.....................................................................................................144.5. Change management..............................................................................................................144.5.1.Transition out........................................................................................................................... 14

5. Service operations......................................................................................................................... 15

5.1. Service elements..................................................................................................................... 15

Dimension Data (Pty) Ltd Page 3 of 18


Document control

Document purpose

The service description document is an external document that can be shared with clients.

The purpose of the document is to provide clients with a high-level overview of Dimension Data’s Cloud Backup which is an optional add-on service for its Compute-as-a-Service (CaaS).

Document

Business owner – CSBU Product owner – Product Management

Document owner – CSBU CSBU Product Marketing

Revision Date Release type

1.0 22 July 2013 Initial release

1.01 13 Jan 2014 Removed Service Elements not supported in version 1 release.

Major contributors list

Name Organisation

Yogesh Rami CSBU Product Marketing

Pierre Semaan CSBU Product Management



1. Executive summary

Dimension Data’s cloud services are available across the globe through its Managed Cloud Platform (MCP), and are accessible via the Internet from anywhere in the world, at any time. Our MCP is built using industry-leading hardware and software. The platform is fully automated and orchestrated via purpose-built software, CloudControl. It comprises servers, tiered storage and network elements, coupled with virtualisation and WAN optimisation technologies, and operating system software.

Through the unique architecture of the MCP, Dimension Data offers three options for Compute-as-a-Service (CaaS): Public CaaS, Private CaaS, and Hosted Private CaaS. In addition, Dimension Data offers hybrid solutions that include dedicated server hardware through its hybrid Managed Hosting offering.

Dimension Data Cloud Backup is an optional add-on to the CaaS service, allowing a CaaS client to be able to back up their CaaS workloads (virtual machines and data) easily and seamlessly.Cloud Backup was developed as an integrated backup system that’s ‘out-of-the-box’ available with CaaS.

1.1. Market drivers for Cloud Backup

Acceptance of cloud computing combined with the ever-growing demand for cloud power has led to the increase in cloud adoption and a decrease in clients’ on-premise infrastructure. Also, the advent of mobility, bring your own device, and the blurring of the line between work and home has led to a decrease in desktops and an increase in mobile devices accessing business applications and processing data in the cloud.

Vast amounts of enterprise applications and data being processed in the cloud have created business continuity issues and a need for backup-and-recovery-as-a-service. Current enterprise options for cloud backup include extending backup to cover cloud workloads – assuming the architecture can handle the remote cloud – or implementing backup architecture in the cloud to handle the backup of cloud applications and data. The best option for enterprises, however, is to use an integrated backup-as-a-service from a cloud provider that can cover servers, files and applications with pre-backup checks, that’s built on superior architecture, and that provides a self-service portal that’s easy to use.



2. Service description2.1. Service nameService name: Cloud Backup Global product owner: Dimension Data Cloud Solutions Business Unit (CSBU)

Cloud Backup is one element of the Dimension Data cloud suite of services, which includes public, private, hosted private cloud services and CaaS private network connection (CPNC).

2.2. Service overview Dimension Data Cloud Backup is an integrated backup system that’s ‘out-of-the-box’ available with CaaS. Cloud Backup offers a self-service backup portal to any client buying Dimension Data’s CaaS, thereby putting the client in control. While CaaS’s resiliency and high availability are perfectly suited to keeping client workloads running, CaaS protects only current, active data, not historical or inactive data. Cloud Backup protects workloads running on the CaaS platform in situations such as:

● the accidental deletion of data from a server by a user

● compliance requirements that require high retention of backup

● the user needing to restore a single database on a database server

● the user needing to restore a file from a number of days, weeks or months ago

Provisioning and configuration of Cloud Backup is integrated into the CloudControl portal and application programmable interface (API). Clients are able to select and purchase Cloud Backup at the time CaaS resources are selected and purchased, using the user interface (UI) and API which has a menu of policies appropriate for different classes of enterprise workloads. Naturally, clients can purchase the service at a later stage if it’s not selected at the initial provisioning stage.

Cloud Backup includes the following components:

● backup and restore systems, files and applications

● self-service portal

● choice of location for secondary data copy from any backup-enabled and configured MCPs

● visibility into backup status, coverage and success rates

● API addressable – fits in with your enterprise Operations Support System (OSS)

● choice of preconfigured retention periods

● choice of preconfigured backup windows



2.3.Se

rvice differentiator

Dimension Data Cloud Backup is part of a comprehensive set of cloud services and solutions designed to help organisations make the transition to the cloud, with robust business continuity features. Unlike other cloud solutions providers that lack systems integration, managed services capabilities, deep enterprise technology experience, WAN optimisation, tiered storage and proven implementation knowledge, Dimension Data has the experience and solution breadth required to solve organisations’ business continuity concerns that to date have left them with inadequate and incomplete cloud implementations.

Dimension Data’s Cloud Backup is an integrated backup service, offering backup and recovery for all CaaS workloads – private, hosted private, and public clouds. In addition, Cloud Backup is managed by Dimension Data’s innovative cloud management system CloudControl, through which the service can be provisioned and managed.

Cloud Backup includes three classes of offering – Cloud Backup Essentials, Cloud Backup Advanced and Cloud Backup Enterprise – which allows clients to choose which set of features is most complementary to their organisation.

2.4. Service benefitsCloud Backup offers various benefits to the CIO/CFO, cloud administrator and server administrator.



CIO/CFO• access to a market-leading, cost-effective backup service for cloud workloads• pay for what you use, and bill departments appropriately• support the company’s cloud strategy• ensure that cloud workloads are better protected than traditional IT workloads• leverage enterprise-grade service to achieve best-in-class backup success rates

from day one

Cloud administrator• access to a solid, proven, reliable data backup and recovery platform• minimise service outages caused by data loss in cloud workloads• recover an entire server image, a single file or an application• take advantage of the in-built pre-backup checks and automated recovery testing

to ensure smooth backup operations• rapid user-driven recovery ensures smooth business operations

Server administrator• access to an automated, self-service, easy-to-use backup service• cover all cloud workloads by automating backup provisions• access to simplified, common backup and restore administration tasks• leverage enterprise-grade service to achieve best-in-class backup success rates

from day one

2.5. Further information URLsDimension Data global cloud services http://www.dimensiondata.com/Services/CloudServices/Pages/Home.aspx


http://www.dimensiondata.com/Services/CloudServices/Pages/Home.aspx


3. Service design3.1. The service

Cloud Backup is an integrated backup service, offering backup and recovery for CaaS workloads. It includes the following components:

• available to Public CaaS, Private CaaS, Hosted Private CaaS, and Provider CaaS• allows the CaaS administrator to back up and restore operating systems, files and

applications• available via a self-service portal• defaults to primary backup on separate storage arrays co-located in the same data

centre as the MCP• provides a choice of location for secondary data copy• provides clients with visibility of backup status, coverage and success rates• can be provisioned and managed through the CloudControl API, allowing automation

and integration with clients’ enterprise architecture• provides clients with a choice of preconfigured retention periods• provides clients with a choice of preconfigured backup windows

3.2. Service offeringCloud Backup is an integrated component of CaaS. A CaaS administrator can sign up for Cloud Backup by selecting it as an option in the CaaS administration portal. Cloud Backup includes three classes of offerings: Cloud Backup Essentials, Cloud Backup Advanced and Cloud Backup Enterprise. All offerings include the following features:

• available to Public CaaS, Private CaaS, Hosted Private CaaS, and Provider CaaS• defaults to primary backup on separate storage arrays hosted in the same data centre

as the MCP• provides a choice of location for secondary data copy• provides the client with visibility of backup status, coverage and success rates• Cloud Backup can be provisioned and managed through the CloudControl API

allowing automation and integration with clients’ enterprise architecture.• provides clients with a choice of preconfigured retention periods• provides clients with a choice of preconfigured backup windows

3.2.1. Cloud Backup Essentials

Aimed primarily at simple workloads, such as Web server and workloads, it includes the following features:

• allows the CaaS administrator to back up and restore files and/or folders in-place or out-of-place

• files and folder restores are available via a self-service portal



3.2.2. Cloud Backup Advanced

Aimed primarily at simple workloads, such as Web server workloads, where the system state has been customised (for example by adding specific user accounts, registry keys etc.), it includes the following features:

• allows the CaaS administrator to back up and restore operating system state in-place or out-of-place.

• allows the CaaS administrator to back up and restore files and/or folders in-place or out-of-place

• operating system state, as well as files and folder restores, are available via a self-service portal

3.2.3. Cloud Backup Enterprise

Aimed primarily at enterprise workloads, such as database or application server workloads, it includes the following features:

• the same capabilities as Cloud Backup Essentials• allows the CaaS administrator to back up and restore the following applications in-

place or our-of-place:• Microsoft® Active Directory• Microsoft® SQL Server• MySQL Database• PostgreSQL

3.3. Service delivery architecture

Cloud Backup is an integrated part of the MCP architecture. It comprises the following components:

1. dual API servers per MCP which allow communication from the CaaS CloudControl portal (and any other future authorised portal) to the backup system

2. dual backup node service which interfaces between the API server and the CommVault (backup vendor) Manager

3. dual CommVault Managers per MCP which are used internally by the backup node for agent registration, scheduling of policy updates, retention policy updates, and backup status and reports.

4. three (or more, based on volume) CommVault media agents, which are responsible for the data shipment from agents to the storage; these are scaled in units of three based on demand

5. backup storage



6. dual firewalls per MCP which enable the CommVault agent to connect with media agents and the CommVault Manager without requiring the client to configure the network path, network address translation or access rules

7. CommVault backup agent installed on the client’s virtual machines; a single agent is used to back up files, server images and/or supported applications

3.4. Commercial model



Download a detailed definition of Dimension Data Public CaaS pricing guide.

3.5. Service scope3.5.1. Geographical coverage

Geographic coverage

Name of regional service owner

Dimension Data North America (Santa Clara, CA; Ashburn, VA)

Dimension Data Cloud Solutions Business Unit (CSBU)

Dimension Data Europe (Amsterdam)


Dimension Data Australia (Sydney)


Dimension Data South Africa (Johannesburg)


Dimension Data Asia Pacific (Hong Kong)


Dimension Data Asia Pacific (Tokyo)


3.5.2. Vendor / technology supported

Cloud Backup supports the following agents:

File and system state agent (1 per server) From version To versionRed Hat Enterprise Linux 4 6Ubuntu 8.10 12.10CentOS 4 6FedoraCore 8 17OpenSUSE 11.0 12.2SLES 10 11Microsoft® Windows Server 2003 2012


http://www.dimensiondata.com/Lists/Downloadable%20Content/PublicCaaSPricingOptions_129744579458436250.pdf


Application agents (1 per application, multiple agents can be installed on a single server) From version To version

Microsoft® Active Directory 2003 2012Microsoft® SQL Server (All Editions) 2005 2012MySQL Database (Linux) 5.0 5.6MySQL Database (Windows) 5.0 5.6

3.6. Service reporting

Service reporting is a core element of the Cloud Backup service and is intended to provide the client with a range of information pertaining to the health and performance of the subscribed services. Service reports will be available from the CloudControl portal. The standard set of reports includes:

• performance success and failure reports• time to complete backup reports• amount of data backed up• number of retention points available

3.7. Service availability management

As part of the Dimension Data Public CaaS Terms of Services Agreement that governs the client's purchase of public cloud services, Dimension Data will meet the service level agreements set forth below:

99.99% network uptime target (for all geographic regions other than MEA)

99.99% server uptime target (for all geographic regions other than MEA)

30-minute support response time guarantee

In addition, the following specific terms and conditions apply to Cloud Backup:

The client is responsible for the installation and configuration of the Cloud Backup agent on the appropriate virtual machines after enabling the backup plan.

The client is responsible for performing and testing restores as well as testing its systems and monitoring the integrity of its data.

Dimension Data does not have knowledge of the data that the client stores on the CaaS platform, including the quantity, value or use of the data. The client is therefore responsible for taking all reasonable steps to mitigate the risks inherent in the provision of the Cloud Backup service, including data loss.

If a restore operation is not available as a self-service offering, which is the case for a subset of application restores, the client will need to raise a service request to obtain assistance in performing the restore.



3.8. Service continuityDimension Data has designed the Cloud Backup architecture in order to provide high service continuity, leading to overall business continuity.

3.9. Capacity management

The CSBU operations team reviews capacity used on the backup platform on an ongoing basis. Through proactive data collection and trend analysis the CSBU will ensure that capacity is upgraded in line with usage patterns, and aims to be 30 days ahead of utilised capacity at all times with information security.

Dimension Data takes an extensive, in-depth approach to securing the logical elements of the CaaS environment. At the infrastructure and multi-tenant application layers, Dimension Data is guided by a ‘defence-in-depth’ security strategy, in which a series of security layers are implemented so that no single solution is relied upon to provide security.

For more information on Dimension Data’s cloud security, download:http://nacloud.dimensiondata.com/sites/default/files/content/pdf/cloud_security_-_developing_a_secure_cloud_approach_white_paper1.pdf


http://nacloud.dimensiondata.com/sites/default/files/content/pdf/cloud_security_-_developing_a_secure_cloud_approach_white_paper1.pdf

http://nacloud.dimensiondata.com/sites/default/files/content/pdf/cloud_security_-_developing_a_secure_cloud_approach_white_paper1.pdf


4. Service transition4.1. Assessment

Cloud Backup is available only to CaaS clients. There are no service transition assessment requirements to transition to Cloud Backup.

4.2. Transition in

4.2.1. Service prerequisitesThe client must be a CaaS client and the servers to be backed up (whether performing a server image, file, folder or application backup or restore) must be CaaS-hosted servers.

4.3. Client take-onThe CloudControl portal or APIs perform client take-on for Cloud Backup. Private CaaS clients and Provider CaaS clients will have to commit to Cloud Backup revenue for their MCP to be Cloud Backup enabled.

4.3.1. Client take-on managerPlease refer to the CaaS operating model.

4.4. Transformation

4.4.1. Client service managementCloud Backup does not require specific client service management. Regions can continue to approach client service management as per their current process.

4.5. Change managementChange management for Cloud Backup will comply with the CSBU product lifecycle process.

4.5.1. Transition outCloud Backup does not include a specific transition out arrangement.



5. Service operationsCloud Backup is available to CaaS clients in order to backup and restore workloads running on CaaS.

5.1. Service elements

Service Elements Plans

Essential Advanced Enterprise

Enable Backup for a CaaS Server

● Select a Service Plan

Supported Agents

Red Hat Enterprise Linux

Ubuntu

CentOS

FedoraCore

OpenSUSE

SLES

Microsoft Windows Server

Supported Applications

Microsoft SQL Server (All Editions)

MySQL Database (Linux)

MySQL Database (Windows)

PostgreSQL

Microsoft Active Directory



Backup Storage and Schedule

● Separate backup storage and schedule per Agent

● Configure a Backup window

● Configure a Retention Period

● Configure a secondary copy location

File and/or Folder Backup

● Performing a scheduled file and/or folder backup

● Performing a file and/or folder backup on-demand

● Performing a file and/or folder restore in-place

● Performing a file and/or folder restore out-of-place

System State Backup

● Configuring system state backup

● Performing a scheduled system state backup

● Performing a system state backup on-demand

● Performing a system restore in-place

● Performing a system state restore out-of-place

Application Backup● Configuring application backup● Performing a scheduled application

backup● Performing an application backup on

demand● Self-service application restores● Performing application restore in-

place● Performing application restore out-of-

place



Backup Status per Agent

Backup Summary

Backup Summary Usage Report

Backup Detailed Usage Report

De-duplication

Compression

Backup Alerting

Pre-backup Checks


Documents

Cloud Backup Service Description - Home Page | · Web viewCloud Backup Service Description Cloud Backup Service Description Cloud Backup Service Description Cloud Backup Service Description