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CloudCamp Chicago
“Fight the cloud FUD”
#cloudcamp@CloudCamp_CHI
Thursday, November 21, 13
Emcee
Ryan Koop, CohesiveFT
Tweet: @RyanKoop #cloudcamp
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#cloudcamp@CloudCamp_CHI
Thursday, November 21, 13
5:30 pm Introductions5:45 pm: Lightning Talks
Tech in Illinois - Fred Hoch, ITA @fredhoch Chicago Cloud Security Alliance - Breandan Hart "A retrospective of the Cloud, then and now" - Michael Segel, CHUG @chihadoopusers"Scientific Clouds: Hard Numbers vs. FUD" - Steve Timm, FermiLabs @StevenCTimm"Enterprise Adoption - The Chasm is Crossed" - Sashi Desikan, PegaSystems @PegaSashi "hybrid cloud governance" - Mike Bresett, Unisys @bresett"How we fought and are fighting Cloud FUD" - Paul Inboriboon, Alzheimer's Association @inboriboon"Can you make your cloud rain at the press of a button?" - Robert Clarke, Crissie Insurance Group @RobertKClarke
6:15 pm: Unpanel 7:00 pm: Unconference7:45 pm: Networking, drinks and pizza
Agenda
#cloudcamp@CloudCamp_CHI
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Thursday, November 21, 13
Thank you to everyone who pitched in for beers:Daniel Daza
Brendan Hart - Cloud Security Alliance Tony Paolella - StrongerCloud
Jeff Stricker - EarthLink Business Deenadayalan Narayanaswamy - FICO
Bryan Rogers - Armanino Gregg Cooke - Technomath
Doug Kaczor
Thursday, November 21, 13
Mark your calendars - Next Cloud Camp Chicago on Jan 23
Thursday, November 21, 13
Technology in Illinois
Fred Hoch, CEO of TechNexus
Tweet: @fredhoch @technexus #cloudcamp
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#cloudcamp@CloudCamp_CHI
Thursday, November 21, 13
Cloud Security Alliance, Chicago Chapter
Brendan Hart, IT Vendor Management
Tweet: @CloudSAChicago #cloudcamp
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#cloudcamp@CloudCamp_CHI
Thursday, November 21, 13
"A retrospective of the Cloud, then and now"
Presented by: Mike Segel, Segel & Associates
Tweet: @chihadoopusers #cloudcamp
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#cloudcamp@CloudCamp_CHI
Thursday, November 21, 13
"Scientific Clouds: Hard Numbers vs. FUD"
Presented by: Steve Timm, Lead of FermiCloud Project, FermiLabs
Tweet: @StevenCTimm #cloudcamp
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#cloudcamp@CloudCamp_CHI
Wednesday, November 20, 13
Scientific Clouds: Hard Numbers vs. FUD
Fermi National Accelerator Laboratory: • Lead United States
particle physics laboratory, Batavia IL
• ~60 PB of data on tape • Early adopter of open-
source Linux technology • FermiCloud is our
private IaaS cloud for science stakeholders
• Many cloud hosted IT functions too: http://lnkd.in/bPK5r2W
21-Nov-2013 S. Timm Cloudcamp http://fclweb.fnal.gov 0
The FUD
Performance Penalty for Virtualization Too-high cost in time and money Security issues Overhead for users and admins
Fight with hard numbers—(next slide) Open-source solution 1.5 FTE build/maintain Allows for snapshots Yes, but also gives faster deployment time.
21-Nov-2013 S. Timm Cloudcamp http://fclweb.fnal.gov 1
Hard virtualization numbers Network: 10GBit ethernet at wire speed Infiniband: Virtualized High Performance Computing, 96% of performance of bare metal using 2 fewer cores Disk: Multi-terabyte relational databases at bare-metal level performance CPU: Some benchmarks actually better in virtualization Launch time: a few seconds Reboot time: seconds instead of minutes Procurement cycle: Seconds instead of months There are no virtualized performance hits: Just badly-written apps or misconfigured OS.
21-Nov-2013 S. Timm Cloudcamp http://fclweb.fnal.gov 2
GWMS FACTORY
USER FRONTEND
Amazon EC2 FermiCloud GCLOUD
Notre Dame
OpenStack
CLOUD BURSTING VIA GWMS
30-Oct-2013 CRADA FRA 2013-0001/ KISTI C13013 3
Paper accepted P. Mhashilkar et al, Cloud Bursting with GlideinWMS
Future Focus: On-demand Services
Commercial Cloud Challenges: Data movement costs to and from cloud Cost model—determine optimum time to burst to commercial cloud and then direct workflows there dynamically Accessing auxiliary services—implications of being outside your data facility Increasing scale to 1000’s of simultaneous virtual machines. On-demand batch submission and data movement services to support all of the above and more.
21-Nov-2013 S. Timm Cloudcamp http://fclweb.fnal.gov 4
"Enterprise Adoption - The Chasm is Crossed"
Presented by: Sashi Desikan, Global Executive, Pega Cloud at PegaSystems
Tweet:@PegaSashi #cloudcamp
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Wednesday, November 20, 13
ENTERPRISE ADOPTION - THE CHASM IS CROSSED!
Sashi Desikan – Director, Business Development, Pegasystems Inc.
WE HAVE ALL READ GEOFFREY MOORE’S BOOK!
AND HAVE SEEN THE ADOPTION IN POCKETS
HOW DO WE TRANSLATE THAT TO LARGE SCALE ENTERPRISE ADOPTION?
SECURITY INTEGRATION SERVICE LEVELS
41
32
14
UnderstandingCustomer's specific
needs
Excellent POC Knowledge of thecustomer's industry
05
1015202530354045
Criteria Ranking
TOP 3 QUALITIES/ABILITIES OF THE VENDOR THAT CUSTOMERS VALUE MOST (OUT OF A TOTAL POSSIBLE SCORE OF 85)
Ranking is a score weighted by respondent ranking: 1st = 5 points, 2nd = 4 points, 3rd = 3 points, 4th = 2 points, 5th = 1 point
Pega Cloud BPM PaaS Over 50 BPM PaaS Customers $24 MM in revenues for 2013 Serving the Fortune 500 / Global
1000 enterprises Customers spread across NA, EU &
APAC Customers scale from up to 10 to
40K+ for end users
WHY ARE WE THE EXPERTS?
"How we fought and are fighting Cloud FUD"
Presented by: Paul Inboriboon, Director of Tech Infrastructure, Alzheimer's Association
Tweet:@inboriboon #cloudcamp
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Wednesday, November 20, 13
How we fought and are fighting Cloud FUDPaul [email protected]
Cloud Fear, Uncertainty, and Doubt
I heard the cloud is…
1. Not very secure2. Not reliable. It goes down a lot.3. Not very available b/c it relies on an
Internet connection4. Has a steep learning curve
Fighting the FUD
Stop Cloud FUD as you would any FUD.
Fighting the FUD:Stick to the facts and personalize it.
1. Provide recent statistics / trends.
2. Focus on the positives and acknowledge the changes.
3. Share stories & use cases.
Fighting the FUD:Open communication and often
1. You can’t over communicate.
2. FUD festers when users are left in the dark.
3. Offer two-way communication.
Fighting the FUD:Training & education opportunities
1. Provide training before AND after moving to the cloud.
2. Send out tips regularly.
3. Survey and train appropriately.
Questions?Paul [email protected]
"hybrid cloud governance"
Presented by: Mike Bresett, Account CTO, Unisys
Tweet: @bresett #cloudcamp
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Wednesday, November 20, 13
ITSMaaS Overview
© 2013 Unisys Corporation. All rights reserved. 2
Uniquely Unisys
UnisysSaaS
Solutions
tools tools
tools tools
Expertise Deployment
Effective business results
© 2013 Unisys Corporation. All rights reserved. 3
Unisys ITSM in the Cloud
CMDB/ CMS
Service RequestManagement
Change & Release
Management
IncidentManagement
KnowledgeManagement
ProblemManagement
AssetManagement
ServiceCatalog
Service Level
Management
BestPractices
Core Modules
Service CostManagement
Dashboards& Analytics
Discovery &Dependency
Add-on Modules
Mobility
© 2013 Unisys Corporation. All rights reserved. 4
Unisys VantagePoint℠Integrated Service View to the BusinessCustom Dashboard and Analytics – We build It As We Implement
End User Manager Executive
Service Portal Service Catalog Dashboard
• Alerts and Notifications• Service Desk Chat Support• Ticket Entry and Status• End User Service Catalog• Self Help Knowledge
• ESM Metrics• Resource Metrics• Work Queues• Analytics• Trending• Service Catalog• Cloud Provisioning• Operational Knowledge
• Enterprise Health• Key Perf. Indicators• Enterprise Analytics• Unisys "Sales" Catalog
© 2013 Unisys Corporation. All rights reserved. 5
Critical Event Monitoring(Map Overlays)
5
© 2013 Unisys Corporation. All rights reserved. 6
Unisys VantagePoint Mobile
© 2013 Unisys Corporation. All rights reserved. 7
Our Partnership..• This is all about increasing our
mutual success
• Our teams were instrumental in getting NEC 7-Eleven adoption
• We have much to do to ‘bullet proof’ the deployments and we are in process of doing that
• We have a great opportunity to grow our business through ITSM and we continue to leverage it as an effective ‘foot in the door’
© 2013 Unisys Corporation. All rights reserved. 8
Thank You
8
Un-panel Discussion: FUD and how to overcome it
volunteer to join the panel & ask questions from the floor!
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#cloudcamp@CloudCamp_CHI
Wednesday, November 20, 13
Unconference Sessions
Small groups discuss topics from the unpanel or talks
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#cloudcamp@CloudCamp_CHI
Wednesday, November 20, 13
Sponsored by
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#cloudcamp@CloudCamp_CHI
Wednesday, November 20, 13