CMB Monthly Webinar

HR: Staff Development – More than a Professional Thing?

Stephanie Goble, JD, SPHRFinney Media

November 20, 2013

“If businesses managed their money as carelessly as they manage their people, most

would be bankrupt.” -- Ram Charan

Overview

3. World of Engagement

4. World of Expression

2. World of Enrichment

1. World of Earnest

MOTIVATION

VISION

CONFLICT

GROWTH

1. The World of EarnestVISION

Q: Why do businesses exist?

- Answer: To Create a Customer.

- Typical Answer: To make a profit.

1. The World of EarnestVISION

Creating a Customer?

a) Acts 17:16-34 -- Apostle Paul

b) John 1:35-39 -- Jesus

1. The World of EarnestVISION

Strategic Intent

How has God uniquely called your radio station to minister to your customer?

Strategic Intent:

1. The World of EarnestVISION

Strategic Intent

Q: In what way has God uniquely called your radio station to minister to your customer?

The answer - is your station’s

VISION statement.

1. The World of EarnestVISION

Example:

God’s Vision for the Apostle Paul:

“Go! For I will send you far away to the Gentiles.”

Acts 22:20-21 (also see Acts 9:15)

“You can dream, create, design and build the most

wonderful place in the world… but it requires people to make

the dream a reality.” -- Walt Disney

2. World of Enrichment

Strategic Intent

Capabilities

Capabilities:

The resources available to a station which enable it to carry out its vision.

GROWTH

2. World of Enrichment

Strategic Intent

Capabilities

People ARE

the strategy.

GROWTH

2. World of Enrichment

Strategic Intent

Capabilities

Options: Hiring Practices?

a. Hire fast, fire fast. OR

b. Hire slow, fire slow.

GROWTH

2. World of Enrichment

Strategic Intent

Capabilities

Options: Hiring Practices?

i. Hire from outside. OR

ii. Promote from within.

GROWTH

2. World of Enrichment

Strategic Intent

Capabilities

Hiring: 4 Major Components

I. Personal Traits.

II. Skill Mix.

GROWTH

III. Relationship Building.

IV. Judgment about People and the Business.

I could leave our strategic plan on a plane, and it wouldn’t make any

difference. No one could execute it. Our success has to do with

execution… Talented, professional, motivated people who care are our

real competitive advantage. -- CEO Robert Kovacevich

3. World of Engagement

a. Remind about the Vision

b. Discuss and outline different behavior, words, and actions

-- What does “success” look like?

-- Be specific!

MOTIVATION

SI

C

HR

3. World of Engagement

b. Reinforce the process & offer support with encouragement

-- What you expect vs. What you inspect

-- Appreciation helps build trust

c. Require changes and set consequences

MOTIVATION

SI

C

HR

“To create a high performance team, we must replace typical

management activities like supervising, checking,

monitoring, and controlling with new behaviors like

coaching and communicating.” -- CEO Ray Smith

Bell-Atlantic

4. World of Enrichment

b. Determine what exactly is happening.

CONFLICT

a. Deal with it immediately.

c. Is the conflict positive?

SI

C

HR

“As iron sharpens iron, so one person

sharpens another.” -- Prov. 27:17, NIV

4. World of Enrichment

CONFLICT

d. Be alert to biases and assumptions

SI

C

HR

-- What does this mean to the other person?

U.S. Department of Labor - www.dol.gov

Other HR Resources:

Society of Human Resource Management (SHRM) - www.shrm.org

Your state will have particular resources. Search the internet. (e.g., Texas Workforce Commission or the California Labor & Workforce Development Agency)

Thank you!

Stephanie Goble, JD, SPHRDirector of Strategic Initiatives

Finney Media817-718-5627

stephanie@chuckfinney.com