CMMI High Maturity Best Practices HMBP 2010 : Ensure On Time Delivery for Maintenance/QA Projects by Rekha Ramrakhiyani and Santosh Kumar

8/9/2019 CMMI High Maturity Best Practices HMBP 2010 : Ensure On Time Delivery for Maintenance/QA Projects by Rekha Ramrakhiyani and Santosh Kumar

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Company Confidential

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Ensure On Time Delivery forMaintenance/QA Projects

-Rekha RamrakhiyaniSantosh Kumar(BirlaSoft)


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Ensure On-Time Delivery for

Maintenance/QA Projects

Author- Rekha Ramrakhiyani

Co-Author- Santosh Kumar

Business Excellence


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Key Delivery Challenges - Managing Maintenance/QA

Projects

Estimation accuracy

On Time delivery

Managing the deliveries within stipulated effort

Trade off between Schedule and effort

Proactive Project management

Project Management with leading indicators


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Possible solution to address -Key Delivery Challenges

Modeling around :

Prediction Of Timely Delivery

Prediction Of Meeting Effort Targets

Validation of Estimates

Guidance towards optimum team composition

Modeling around leading indicators


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Solutions provided by Maintenance/QA Project Model

Predicting confidence interval for On time Delivery

Predicting certainty for meeting effort targets

Suggesting Optimum Process composition

Enabling What If Analysis

Identifying Critical Sub process for statistical control

Modeling around leading indicators


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Frame work -PPM Model for Maintenance/QA Projects

No of Small Tickets 2

No of Medium Tickets 5

No of Large Tickets 4

Total number of Tickets 11

Available Team Size 2

Hours Per Manday 8

Planned Start Date 1-Nov-09

Planned End Date 30-Nov-09

Planned Release Duration in Days 21

Total Available Effort in Hrs 336

Certainty of On Time Delivery -115.30

PPM for Prediction of On Time Delivery

Forecast for OTD


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Features for-Maintenance/QA Project Models

Inputs Required for Model

Estimated work packets/Tickets

Estimated team composition

Release start and end dates

Probability Distributions for effort baselines

Frequency for PPM Execution

Start of the Release

During release with real process behavior



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Pilot Implementation of Maintenance Model

PPM Execution at start of the release

Only 63% Certainty for meeting OTD Target

Certainty of meeting OTD Target



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Identifying Critical Sub process

Large Ticket's CUT Phase effort is statistically tracked

and strong code review has been identified as corrective action

Large Tickets CUT activity iscontributing most for

variation in OTD



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PPM Execution -Post Corrective actions

Post Corrective Actions-Certainty for meeting OTD Target

Has improved to 97%.

Certainty of meeting OTD Target



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Critical Success Factors

Easy to understand and execute

Customizable as per Project Specific Requirements

Does not require any Organization specific base line values

Can be used for QA as well as Maintenance Type of Projects

Re-calibration with real time process performance



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Benefits

Providing leading indicators

Productivity Improvement

Helping Projects in the estimates

Improved OTD delivery for projects

Reduction in effort over run for Projects

Improved Customer confidence



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Q & A



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Thank You

Author- Rekha Ramrakhiyani

Senior Manager

Business ExcellenceEmail- [email protected]

Co-Author- Santosh Kumar

Head - Business Excellence Process GroupEmail- [email protected]



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CMMI High Maturity Best Practices HMBP 2010 : Ensure On Time Delivery for Maintenance/QA Projects by Rekha Ramrakhiyani and Santosh Kumar