CN1176Computer SupportKemtis KunanuraksapongMSIS with DistinctionMCT, MCTS, MCDST, MCP, A+

Agenda

•Chapter 11: Administering Windows 7•Exercise / Lab•Quiz

Troubleshooting Procedure

•Establish the symptoms•Identify the affected areas•Establish what has changed•Select the most probable cause•Implement a solution•Test the result•Document the solution

Ask the right

Question!!!

Using Troubleshooting Tools

•Remote Assistance and Remote Desktop•Windows RE — System Recovery Tools•See Table 11-1

Using Remote Access Technologies•Microsoft Management Console

▫Redirecting a snap-in/creating a remote console

•Remote Assistance•Remote Desktop•Windows Remote Management

Using Microsoft Management Console (MMC)•Redirecting a Snap-In

•Creating a Remote Console

Using Remote Assistance

•Enables a person at one location to connect to a computer at another location, to view, chat with, or completely take control of the system:▫Technical support▫Troubleshooting▫Training

Configure Remote Assistance• To receive remote assistance:

▫Using Control Panel Open the System and Security control panel and

click Allow Remote Access Select the Allow Remote Assistance connections

to this computer checkbox▫Using Group Policy

Use the GPO Editor console to access the computer’s Local Computer Policy settings

Comp Conf -> Admin Templates -> System -> Remote Assist Enable the Solicited Remote Assistance policy

Creating an Invitation

•Client must issue an invitation and send it to an expert▫Can be sent via email▫Saved to a file and sent using alternate

method

Securing Remote Assistance

•Protective features built in:▫Invitations

Only the person that are invited▫Interactive connectivity

User has to present to grant the remote assist▫Client-side control

User can stop anytime▫Remote control configuration

▫Firewalls

Remote Desktop

•Administrative feature enabling users to access computers from remote locations with no interaction required from the remote site

•Usually used for administrators to connect to servers that are not easily accessible

•Uses an implementation of Remote Desktop Services from Windows Server

Using the Remote Desktop Connection Client•Used to connect to

the remote computer

Using Windows Remote Management

•Execute programs from the command line on remote computers without having to open a Remote Desktop session:Winrm quickconfig

•Comp Conf\Policies\Admin Templates\ Win Comp\Win Remote Management (WinRM)

Using WinRS.exe

•Once Remote Management has been configured, you can execute commands on remote computers who have also been configured:

winrs –r:computer [-u:user] [-p:password] command

•Comp Conf\Policies\Admin Templates\Win Comp\Windows Remote Shell container

PowerShell Remote Commands

•Requires the Windows Remote Management service to be configured and running on both computers:

icm computer {command}

Understanding the Windows 7 Startup Process•Power-on self–test (POST) phase•Initial startup phase•Windows Boot Manager phase – Reads

BCD•Windows Boot Loader phase•Kernel loading phase•Logon phase•See table 11-2 for comparison between

W7 and XP

Troubleshooting Startup Failures•POST failures

▫Check BIOS document•Initial startup failures

▫Incorrect BIOS Settings▫Hardware faults▫Missing startup files▫Data corruption

Troubleshooting Startup Failures•Driver and service failures

▫The appearance of the progress bar indicates that the kernel has loaded successfully.

▫Use Last Known Good Configuration or Safe Mode

▫Use Device Manager•Logon failures

▫Hold shift key when logging on to prevent programs from loading

Using Recovery Tools

•Alternate boot options•Startup and Recovery Dialog box•System Configuration tool•Boot logging•Windows RE

Using Alternate Boot Options

•Press F8 after POST to get to the Advanced Boot Options menu:▫Last Known Good Configuration▫Safe Mode (with network or command

prompt)•Press the shift key while logging on and

hold it until the icons appear on the desktop to suppress startup applications

Using Startup and Recovery Dialog Box•Provides basic controls that enable you to

configure the startup process by modifying the BCD registry file

•Start -> Control Panel -> System and Security -> System. Click Advanced System Settings. Click the Advanced tab, as shown in Figure 11-1

Using the System Configuration Tool

• Start -> Run -> type: msconfig• General

▫ To suppress specific parts of the startup process• Boot

▫ Controls BCD registry settings that enable you to select the operating system to install and configure a limited boot sequence

• Services▫ Enables you to select the services that will run during the

startup sequence• Startup

▫ Enables you to select the startup applications that will run during the startup sequence

• Tools▫ To launch Windows 7 configuration and troubleshooting tools

Enable Boot Logging

•Gathers information about the most recent startup process and saves it to a text file for later examination

•To enable:▫When the POST completes, press the F8

key repeatedly until the Advanced Boot Options menu appears.

▫Select Enable Boot Logging

Using Windows RE

•Allows you to bypass all of the drivers, applications, and services that can be the source of a startup problem

•To run: Boot with installation DVD, click Repair Your Computer when prompted

Using the System Recovery Tools• Startup Repair

▫An automated troubleshooting tool that is capable of diagnosing and repairing a variety of problems that can prevent Windows 7 from starting, including BCD problems and missing startup files

• System Restore• System Image Recovery

▫Enables you to perform a FULL restoration of your computer, using an image you previously created with the Backup and Restore control panel

• Windows Memory Diagnostic tool• Command Prompt

Using BranchCache•Enables networks with computers at remote

locations to conserve bandwidth by storing frequently accessed files on local drives

•Two operational modes▫Distributed cached

Each Windows 7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations

▫Host cached Server 2008 R2 is required

Using BranchCache•Enables networks with computers at remote

locations to conserve bandwidth by storing frequently accessed files on local drives

•Two operational modes▫Distributed cached

Each Windows 7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations

▫Host cached Server 2008 R2 is required

Using Backup and Restore• Wizard-based• Creates backup of files and folders to a network

share, DVD, CD, or other hard disk• System Image Backup

▫ Creates a backup of the entire drive using an image-based utility

• Restore files and folders that were previously backed up

Creating a System Image Backup•Creates an image of an entire drive•Saves the information to a virtual hard

disk (VHD) on the backup device

Creating a System Repair Disk

•Enables you to access system recovery options if you do not have a Windows 7 installation disk or a recovery partition▫Bootable disk▫Contains recovery tools

Restoring Previous Versions

•Volume shadow copies▫Duplicates of files that Windows creates as

part of a restore point▫System Protection feature is required▫Restore one of the previous versions by

opening its Properties dialog box (or that of its parent) and clicking the Previous Versions tab

Assignment

•Matching•Multiple Choice•Case Scenario 11-2