Copyright ©2015 CommunityWest

Co-producing consumer directed care training

Louise Forster

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Don’t be shy, Tweet along

#ACSA2015IAHSA

@PerthConf2015

@ACSANational

@GlobalAgeing

@CommunityWestWA

@loubaforster

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Co-production in action to develop training that works for the customer

Consumer Directed Care (CDC)& Co-production

Consumer Directed Care

Co-productionVideo

supported learning

Co-producing with consumers

- Focus group- Stereotypes video- Discussion- Consumer video

Co-producing with providers

- Survey - Follow up interviews- Focus group- SME interviews- Provider video- Reference group

Facilitator Participant Videos

Module 1 Facilitator Guide Participant Workbook • Customer Service

Module 2 Facilitator Guide Participant Workbook • Stereotypes• LGBTI

Module 3 Facilitator Guide Participant Workbook • Consumer • Wellness

Module 4 Facilitator Guide Participant Workbook • Budgets 1• Budgets 2• New Types of Support• Budgets 3• Goal Setting• Advisors on budgets

Module 5 Facilitator Guide Participant Workbook • Arthur’s Story

Additional Evaluation Form Further reading • Advisor

Learning Modules

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14

15

16

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18

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Guiding principles of CDC

• Choice and control

• Upholding dignity and rights

• Partnership approach

• Transparency

Source: Pat Sparrow Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013

Picture Source: iStock

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Simmons’ triangle

Source: Heather Simmons. A presentation for the Better Practice Project. June, 2010

Values

PracticePlanning

0

Culture change - TSP

• Thinking

• Skills

• Practice Picture Source: iStock

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• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Culture change - TSP

Picture Source: iStock

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A good life

1. Personal identity and self-esteem2. Meaningful relationships3. Personal control and autonomy4. Home and personal surroundings5. Meaningful daily and community life6. Personalised support and care

Source: Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011

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I want to be valued

I want to make decisions

I want to contributeI want to be

involved

I want to be as healthy as I can

What older people want

“It is after all for me and about me.”Copyright ©2015 CommunityWest

Culture change - TSP

• Thinking

- Choice

- Control

• Skills

- Understanding

- Listening

• Practice

- Tools

- Reflection

Picture Source: iStock

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Whole of person approach

An extra 1.2 million extra adult social support staff will be needed by 2025

Source: Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008

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Upholding individuals’ rights

Everyone has the right to:

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Culture change - TSP

• Thinking

- Choice

- Control (expert)

• Skills

- Understanding

- Listening

• Practice

- Tools

- ReflectionPicture Source: iStock

Copyright ©2015 CommunityWest

Tools

• Appreciation

• Relationships

• Important to/ important for

• Histories

• Wishing

• Good days/bad days

• Working/not working

• 4 + 1 questions

• ‘My Story’ booklet

‘My Story’ booklet

Picture Source: iStock

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Culture change - TSP

• Thinking

• Skills

• Practice Picture Source: iStock

Copyright ©2015 CommunityWest

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