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Members of our OR Team
SurgeonAnesthesiologistScrub/Surgical TechsRNSurgical Attendants -
orderlyCRNA: Certified
Registered Nurse Anesthetist or PAA (Physician Assistant Anesthetist)
Transporter
Patient
Workplace Challenges
Workload fluctuationsIneffective communicationBehavior FactorsPoor handoffsMulti-taskingFatigue
The expectation is not for healthcare providers to be perfect
but that healthcare teams are perfect.
A Great Team…
is a small group of people with complementary skills committed to a common
purpose and set of specific performance goals.
Jon Katzenbach & Douglas Smith
Effective Teams…
• Trust each other• Engage in unfiltered conflict around ideas• Commit to decisions and plans of action• Hold one another accountable • Focus on achieving collective results
14 Adoptable Behaviors Toward Increasing Trust
• Talk straight• Demonstrate
respect• Create
transparency• Right wrongs• Demonstrate
loyalty• Deliver results• Contribute
• Confront reality• Clarify
expectations• Practice
accountability• Listen first• Keep
commitments• Extend trust• Ownership
Benefits of Teamwork
Better patient care
Quality work environment
More productivityImproved
communicationIncreased moraleLess stress
"There is a spiritual aspect to our lives - when we give we receive - when a business does something good for somebody, that somebody feels good about them!” Ben Cohen , Ben & Jerry's
And I am willing to RISK more in the relationship.
Whe
n I h
ave
CONFID
ENCE
in
som
eone
...
Then I have less FEAR of
consequences…
TRUSTTRIAD
DIMENSIONS OF TRUSTDIMENSIONS OF TRUST
Accepting risk collectively.
Being
ope
n an
d
hone
st.
Validating others.
WHATBUILDSTRUST
HOW TO BUILD TRUSTHOW TO BUILD TRUST
Respectful Respectful ConversationConversation
The health of the conversations
we choose to have determines
the health of our team.
A Basic Tool to Achieve Healthy Teamwork
Past Experiences
Personal Values and Beliefs
Unresolved conflict
Filters and Biases
BARRIERS TO BUILDING BARRIERS TO BUILDING TRUSTTRUST
"Too often we underestimate the power of a touch, a smile, a
kind word, a listening ear,
an honest compliment, or the
smallest act of caring, all of which have the potential to turn a life around.”Leo F. Buscaglia
“At the end of each day, play back the
tapes of your performance.The results should either
applaud you or prod you.”
Jim Rohn
Cross: Cross: 1. to move from one 1. to move from one side to another. 2. to pass over side to another. 2. to pass over
mediocritymediocrityObstacles/Obstacles/Roadblocks:Roadblocks:
• People
• Ways to overcome Ways to overcome themthem::
• Hard work
Stephen Covey’s BFO
Between stimulus and
response, there is always room
for choice.- Stephen R. Covey -
(*Blinding Flash of the Obvious)
3 KeySolution
TechniquesEngag
e…Peo
ple Invite…
Dialog
Support…the Outcome
HOW HOW YOUYOU CAN MAKE A CAN MAKE A DIFFERENCEDIFFERENCE
THINGS TO THINK ABOUTTHINGS TO THINK ABOUTWhat can be done to accelerate trust
building?
If trust is damaged how can it be repaired?
Does the level of trust have an impact on the overall success of individuals and organizations?
WHAT CAN WHAT CAN YOUYOU DO DO
Keysto
SuccessKnow Y
ours
elf
Know Others
Work Within Your Collective Strengths
How do YOU establish, build and maintain trust?
Either change or improve the way you see, speak and behave. A language and
behavior shift.