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Coachfederation.org/ICFGlobal2012 1Copyright HPCG® , Sage Strategies 2012
Coachfederation.org/ICFGlobal2012
Coaching the Distance:Bridging Cultural Gaps
Seamlessly with Technology
Patricia Weiland, PCC (USA)Ralf Wolter, ACC (Germany)
Coachfederation.org/ICFGlobal2012 2Copyright HPCG® , Sage Strategies 2012
Join us on Skype
Coachfederation.org/ICFGlobal2012 3Copyright HPCG® , Sage Strategies 2012
Our Story: How did we Connect?
5,681 miles = 9.143 km
Google Maps
9 hours
GMT - 8GMT +1
Coachfederation.org/ICFGlobal2012 4Copyright HPCG® , Sage Strategies 2012
Core Message"Grow your Business with Technology, to Bridge Distance and Cultural Gaps"
Coachfederation.org/ICFGlobal2012 5Copyright HPCG® , Sage Strategies 2012
AbstractCoaching the distance – bridging cultural gaps seamlessly with technologyWho would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in today's global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology.
For YourReference
Coachfederation.org/ICFGlobal2012 6Copyright HPCG® , Sage Strategies 2012
What if? Imagine…
New clients
Virtual = Real experience
Greater impact
Coach globally
Culture awareness
75%
Coachfederation.org/ICFGlobal2012 7Copyright HPCG® , Sage Strategies 2012
AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started
and Continue
5.Demo:
how to get Started
and Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 8Copyright HPCG® , Sage Strategies 2012
Definition of Virtual Coaching
You are in a different location from your client
Coachfederation.org/ICFGlobal2012 9Copyright HPCG® , Sage Strategies 2012
Benefits of Virtual Coaching: WIIFM?
Coachfederation.org/ICFGlobal2012 10Copyright HPCG® , Sage Strategies 2012
Impact of Virtual CoachingBe careful what you ask for
• Communication technology skills and comfort are essential
• Culture is relevant
• Work-Life balance is challenging
Coachfederation.org/ICFGlobal2012 11Copyright HPCG® , Sage Strategies 2012
Communication Technology:Trends for 2020
Always connected (unless offline by choice)
3D / HD Video everywhere, interactive TV
1 GB bandwidth for each household
Augmented Reality
Targeted Advertising in conjunction with Social Networks
All phones will become “smart”
We will do Work, not go to Work
Local and remote Collaborationare considered equal
Source: Cisco Systems, 2011
Coachfederation.org/ICFGlobal2012 12Copyright HPCG® , Sage Strategies 2012
How to Bridge these Gaps?What are Your Expectations?
Infra-structure
Infra-structure
Inform. exchange
via the Internet
Inform. exchange
via the Internet
Coaching the
Distance
Coaching the
Distance
Demo:how to get
Started and
Continue
Demo:how to get
Started and
Continue
Coachfederation.org/ICFGlobal2012 13Copyright HPCG® , Sage Strategies 2012
Learning CurveP
erfo
rman
ce
Number of learning attempts
slowstart
strongacceleration
mastery
ideal learning curve
newtechnology
Coachfederation.org/ICFGlobal2012 14Copyright HPCG® , Sage Strategies 2012
Self Assessment on Comfort Level
Communication Technology Use
Glo
bal C
itize
nshi
p
1
52
3
4
Coachfederation.org/ICFGlobal2012 15Copyright HPCG® , Sage Strategies 2012
AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started
and Continue
5.Demo:
how to get Started
and Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 16Copyright HPCG® , Sage Strategies 2012
Infrastructure
• Hardware
• Communication Technology
• Software installed locally
• Software in the Cloud
• Blended mode Software
• Marketing Tools
Coachfederation.org/ICFGlobal2012 17Copyright HPCG® , Sage Strategies 2012
HardwareCategories:
– Telephone– Smartphone– Computer– Tablets– Webcam– Internet connectivity– Accessories
Purchasing decision criteria:– Keep your audience in mind– How do you position yourself?– Consider the RoI
Coachfederation.org/ICFGlobal2012 18Copyright HPCG® , Sage Strategies 2012
Communication Technology
• Voice over IP (Internet Telephony)
• Internet video – download (YouTube)
• Internet video – real-time (Skype)
• Online collaboration tools
Coachfederation.org/ICFGlobal2012 19Copyright HPCG® , Sage Strategies 2012
HD Video Conferencing
Low-price webcam 640*480DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro)
DSL 6,000 or equivalent
High-end external HD,DSL 16,000 or equivalent
Coachfederation.org/ICFGlobal2012 20Copyright HPCG® , Sage Strategies 2012
For YourReference Software installed on your Device
Windows PC, Mac, Tablet, SmartPhone
Must Have• Browser (have a second one, e.g. Firefox or Chrome)• PDF reader • ZIP client• Virus scanner and firewall
Optional• Mind-Mapping• VPN client• Advanced
security tools• Encryption
tools
Recommended• Office Suite• PDF writer• Calendar client• Address book• email client • Password Safe• Chat client• Video communication
tools• Internet telephony
Coachfederation.org/ICFGlobal2012 21Copyright HPCG® , Sage Strategies 2012
Software in the Cloud
• File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box
• Office suite: Google docs
• Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA)
• Voting: Doodle
• Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com
• Slide sharing: SlideShare
• Surveys: Survey Monkey, SurveyGizmo
• Email marketing: Constant Contact, mail chimp, icontact
For YourReference
Coachfederation.org/ICFGlobal2012 22Copyright HPCG® , Sage Strategies 2012
Blended Mode SoftwareCloud Software with a local Client
Google docs (offline mode – requires Chrome Browser)Notes and ToDo Lists:
– Evernote– Getting Things Done (GTD)– Things– ToDoList– Remember the Milk
Online Backup:– Mozy– iDrive– Wuala– McAfee
Encryption tools:– BoxCryptor (Windows, iOS, Android)– MacFusion (Mac)
For YourReference
Coachfederation.org/ICFGlobal2012 23Copyright HPCG® , Sage Strategies 2012
3 Technologies to Master
1. Internet connectivity: always connected
2. Master audio and video
3. Be familiar with one collaboration tool
Coachfederation.org/ICFGlobal2012 24Copyright HPCG® , Sage Strategies 2012
Master VideoCollaboration Tools
Coachfederation.org/ICFGlobal2012 25Copyright HPCG® , Sage Strategies 2012
Most Relevant Resources• Hardware
– Computer, tablet, smartphoneperformance test: www.speed-battle.com/
– Webcam, headsettest: make a Skype audio test call
– Internet Connectionspeed test: www.speedtest.net/voice quality test: www.voipreview.org/voipspeedtester.aspx
• Software on your Device– Calendar, address book, PDF, Office Suite– Collaboration tools: Skype, Adobe Connect, Cisco Webex GoTo Meeting– HD Video conferencing: Cisco Jabber TP– Security: Anti-Virus, Encryption
browser check: browsercheck.qualys.com/
• Software in the Cloud– Doodle, PayPal, Survey Monkey, SlideShare, Google Docs
• Blended Software (local+cloud)– Dropbox, Evernote, Mozy
Takeaway
Coachfederation.org/ICFGlobal2012 26Copyright HPCG® , Sage Strategies 2012
AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started
and Continue
5.Demo:
how to get Started
and Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 27Copyright HPCG® , Sage Strategies 2012
Online CommunicationInformation Exchange via the Internet
1. Passive Participation
2. Active Participation
3. Real-Time Communication
Coachfederation.org/ICFGlobal2012 28Copyright HPCG® , Sage Strategies 2012
Transforming the Education System Learn & Study online
Stanford University: “President John Hennessy predicts the death of the lecture hall.” (May 2012)
Khan Academy: “Let's use video to reinvent education!”
Source: Salman Khan at TED, March 2011
Coachfederation.org/ICFGlobal2012 29Copyright HPCG® , Sage Strategies 2012
Creating VisibilityMarketing
• Push marketing– email mailing lists– Google ads– send notes on social media
• Pull marketing– PDF brochure– Blog– Personal website– Expose your business on social media
Coachfederation.org/ICFGlobal2012 30Copyright HPCG® , Sage Strategies 2012
Number of UsersJune 2012
LinkedIn: ~ 150 Million
Twitter: ~ 140 Million
Gmail: ~ 425 Million
Facebook: ~ 955 Million
Coachfederation.org/ICFGlobal2012 31Copyright HPCG® , Sage Strategies 2012
Should you use LinkedIn?
1. Do you want your business to be present in the Internet?
2. Would you like to do business globally?
3. Do referrals open doors for you?
Coachfederation.org/ICFGlobal2012 32Copyright HPCG® , Sage Strategies 2012
How to get started?Step by Step Instructions
1. Create a personal or company profile
2. Connect with people you know: present and past
3. Write referrals
4. Ask for referrals
5. Join relevant groups of your target market
6. Create your own group
7. Provide useful information and promote it
8. Start discussions and provide value – not noise
9. Cross-link with your other pages
10.Update your status, add more contacts
For YourReference
Coachfederation.org/ICFGlobal2012 33Copyright HPCG® , Sage Strategies 2012
Active ParticipationShare and Influence
Grandmother Marry Warrenhttp://journeyintoelderhood.blogspot.com
Coachfederation.org/ICFGlobal2012 34Copyright HPCG® , Sage Strategies 2012
Collaboration Tools
(audio only)
Coachfederation.org/ICFGlobal2012 35Copyright HPCG® , Sage Strategies 2012
Self Assessment
What do you use right now?
• Passive participation• Create visibility• Active participation• Virtual coaching
Share with your neighbor
Coachfederation.org/ICFGlobal2012 36Copyright HPCG® , Sage Strategies 2012
Top 10+ WebsitesLearn, study, get information
– www.timeanddate.com on-time in the right time zone– http://www.bank-holidays.com/ worldwide holidays– www.oanda.com currency converter– www.wikipedia.com online encyclopedia– www.ted.com “Ideas worth spreading” (200 million views)– www.khanacademy.org/ online academy– http://geert-hofstede.com/ Professor Geert Hofstede: culture
Active participation: marketing & visibility– www.coachfederation.org/ ICF– linkedin.com facebook.com twitter.com Social Networks– www.blogspot.com start blogging– www.slideshare.net/ share your presentations– www.youtube.com video sharing – www.wordpress.org build your blog and website
Takeaway
Coachfederation.org/ICFGlobal2012 37Copyright HPCG® , Sage Strategies 2012
AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started
and Continue
5.Demo:
how to get Started
and Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 38Copyright HPCG® , Sage Strategies 2012
Core Message"Grow your Business with Technology, to Bridge Distance and Cultural Gaps"
Coachfederation.org/ICFGlobal2012 39Copyright HPCG® , Sage Strategies 2012
Are you ready?Takeoff Checklist
Hardware ready
– Computer, tablet, smartphone
– Webcam, headset
– Internet Connection
Software ready
– Calendar, address book, PDF, Office Suite
– Collaboration tools: Skype, Adobe, webex, GoTo
– Security: Anti-Virus, Encryption
Doodle, PayPal, Survey Monkey, SlideShare, Google Docs
– Dropbox, Evernote, Mozy
Clients ready
– Time and date
– Communication tools
– Meeting confirmed
Coachfederation.org/ICFGlobal2012 40Copyright HPCG® , Sage Strategies 2012
Murphy’s Law“Anything that can possibly go wrong, does”
Coachfederation.org/ICFGlobal2012 41Copyright HPCG® , Sage Strategies 2012
What is Your “Plan B”? Disaster Recovery
- Lost Data (backup: local, cloud)
- PC crash – reboot time
- Network outage
- Hardware failures
+Exchange alternative contact numbers
+Agree on fallback plan, e.g. Webex Skype Telephone Text message
+Prepare a plan B – before you need it
Coachfederation.org/ICFGlobal2012 42Copyright HPCG® , Sage Strategies 2012
Where Everyone Fails…
The World Clock
Coachfederation.org/ICFGlobal2012 43Copyright HPCG® , Sage Strategies 2012
Fish and Water = People and Culture
Coachfederation.org/ICFGlobal2012 44Copyright HPCG® , Sage Strategies 2012
Culture Definition
Shared meaning or understanding by any group to a situation or behavior that came about as a solution to a specific need
or problem.
Coachfederation.org/ICFGlobal2012 45Copyright HPCG® , Sage Strategies 2012
What’s in Your Water?
• Age group?– Millennial / Gen Y / Gen C 15 to 32
– Gen X 33 to 44
– Baby Boomer 45 - 63
– Traditional or Greatest Gen 65 +
• Where were you born?
• Where do you live now?
• What is “good manners?”
Coachfederation.org/ICFGlobal2012 46Copyright HPCG® , Sage Strategies 2012
What Behavior do you see?Tip of the Iceberg
Artifacts and
Products
Explicit Culture
Coachfederation.org/ICFGlobal2012 47Copyright HPCG® , Sage Strategies 2012
What don’t you see?
Norms and Values
Basic Assumptions
Implicit Culture
Explicit CultureArtifacts and Products
Coachfederation.org/ICFGlobal2012 48Copyright HPCG® , Sage Strategies 2012
Cultural Aspects“Above and Below the Waterline”
Visible artifacts:– Identifying individuals as part of a social structure or a group of people
– Going deeper you discover social norms and values groups of people
– These norms form what is right and wrong and come from solutions found to
problems that arise are consistently answered in a similar way
– Values are how they know what is good and bad
Caution in coaching:– Implicit basic assumptions are so engrained you don’t even question or notice
them
– Whether you bow, shake hands, have eye contact or how long you hold the
gaze into a strangers eyes is all part of the culture
– Even notions of modesty, childrearing, leadership, career paths, rhythm and
pace, physical contact, expressing emotions are acceptable to varying degrees
depending on social norms
Read the research material for insight and guidance.
Takeaway
Coachfederation.org/ICFGlobal2012 49Copyright HPCG® , Sage Strategies 2012
Cultural AspectsInterpreting the Research
Talcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden – Universalism versus particularism (rules versus relationship)
– Individualism versus communitarianism (Individuals versus the group)
– Neutral versus affective (the degree to which emotions are expressed)
– Specific versus diffuse (the degree of involvement) ( how much is private versus public)
– Achievement versus ascription (how status is accorded)
Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects– Time – focus is past, present and or future
– Environment – people are stronger and motivated from within versus the environment
Geert Hofstede: Organizational Anthropologist– Power distance – emotional distance between the parent and child, teacher and pupil, boss and subordinate
– Individualism versus collectivism – how they view the community
– Masculine versus Feminine – has more traditional male or female tendencies
– Uncertainty avoidance - handling ambiguity allows less rules and less stress
– Long term focus or shorter time period or term focus – longer term cultures grew faster
Phlllippe Rosinski – Cultural Orientation Framework– Sense of Power – control harmony humility
– Time management approaches – scarce plentiful, monochronic polychronic, past present future
– Definitions of Identity and Purpose - being doing, individualistic collectivistic
– Organizational arrangement – hierarchical equality, universalist, particularist, stability change, competitive collaborative
– Notions of Territory and Boundaries – protective sharing
– Communication patterns – High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal
– Modes of Thinking – Deductive Inductive, Analytical Systematic
For YourReference
Coachfederation.org/ICFGlobal2012 50Copyright HPCG® , Sage Strategies 2012
Cultural AspectsVerbal Communication Patterns
Coachfederation.org/ICFGlobal2012 51Copyright HPCG® , Sage Strategies 2012
Cultural AspectsInterpreting the Research
When you get stuck with a client
• Basic Assumptions
• Face
• Communication Patterns
• Trust Your Instincts
Coachfederation.org/ICFGlobal2012 52Copyright HPCG® , Sage Strategies 2012
Building Trust Virtually
Coachfederation.org/ICFGlobal2012 53Copyright HPCG® , Sage Strategies 2012
Building Trust VirtuallyHow do you build trust?
• To get trust give trust
• Over communicate the expectations
• Set the tone and methodology for future interactions
• Be accessible and responsive: clarify how to relay information
• Be very careful using metaphors and gestures
• Create social time within the coaching call
• Be curious about ambiguity
• Transmission delay time: don’t talk over each other
• Take a deep breath when experiencing challenges
• Consider socializing as a trust builder
Takeaway
Coachfederation.org/ICFGlobal2012 54Copyright HPCG® , Sage Strategies 2012
Building TrustEvery Software has Bugs
For YourReference
Coachfederation.org/ICFGlobal2012 55Copyright HPCG® , Sage Strategies 2012
Building TrustEvery Software has Bugs
For YourReference
Coachfederation.org/ICFGlobal2012 56Copyright HPCG® , Sage Strategies 2012
10 Points for Cultural Appreciation
1. Define your culture
2. Understand assumptions in your culture
3. Get familiar with global aspects
4. Define assumptions on client’s culture
5. Set up time to discuss cultural nuances
6. Define norms within your relationship
7. Make it safe to discuss assumptions that might have been violated
8. Set up a plan B before you need one
9. Check accountability methodology within each culture
10. Check results, standards and expectations are acceptable and reasonable
Takeaway
Coachfederation.org/ICFGlobal2012 57Copyright HPCG® , Sage Strategies 2012
Behavioral EtiquettesIn the Virtual World
• Be on time – in the right time zone
• Constantly check if your client is still with you
• Get familiar with communication technology
• Eliminate background noise
• Avoid multi-tasking
• Socialize
• Speak clearly
• Avoid email escalations
• Respect copyright in the Internet
Takeaway
Coachfederation.org/ICFGlobal2012 58Copyright HPCG® , Sage Strategies 2012
Engaging your Clients1:1 Coaching
• Build trust – quickly
• Enable video – whenever possible
• Start the session by checking relevance and priority
• Asses client’s comfort level and experience with communication technology
• Effective use of silence
• Effective use of questions
• Learn the collaboration tool’s functions
For YourReference
Coachfederation.org/ICFGlobal2012 59Copyright HPCG® , Sage Strategies 2012
Engaging your ClientsGroup Coaching
• Build trust – quickly
• Assess client’s comfort level and experience with communication technology
• Pattern disruption: every 3-5 minutes
• Check for distractions and background noise
• Learn the collaboration tool’s functionality
For YourReference
Coachfederation.org/ICFGlobal2012 60Copyright HPCG® , Sage Strategies 2012
Engaging your ClientsPattern Disruption
• Guidelines:– In person– In a virtual meeting
• Best practices:– Ask questions– Blank the screen– Show a video– Start a chat (chat tool)– Ask for feedback ("raise hand" feature)– Brainstorm on a virtual whiteboard – Vote: use the voting tool for ad-hoc
group decisions
For YourReference
Coachfederation.org/ICFGlobal2012 61Copyright HPCG® , Sage Strategies 2012
Virtual Coaching: 10 Points of Logistics
1. Be on time for meetings
2. Respond to emails within 24 hours
3. Be present on social media
4. Use Internet communication tools
5. Effective use of your webcam
6. Create a video of your "elevator pitch"
7. Be online while travelling
8. Create online material for prospects
9. Have a "Plan B"
10.Be respectful, take a deep breath
Takeaway
Coachfederation.org/ICFGlobal2012 62Copyright HPCG® , Sage Strategies 2012
ICF Core CompetenciesMeet your clients where they are
A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT
B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT4. COACHING PRESENCE
C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING6. POWERFUL QUESTIONING7. DIRECT COMMUNICATION
D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS9. DESIGNING ACTIONS10. PLANNING AND GOAL SETTING11. MANAGING PROGRESS AND ACCOUNTABILITY
Coachfederation.org/ICFGlobal2012 63Copyright HPCG® , Sage Strategies 2012
AgendaCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started and
Continue
5.Demo:
how to get Started and
Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 64Copyright HPCG® , Sage Strategies 2012
DemonstrationHow to get started and how to continue?
1. Internet connectivity: always connected
2. Master audio and video
3. Be familiar with one collaboration tool
Coachfederation.org/ICFGlobal2012 65Copyright HPCG® , Sage Strategies 2012
DemonstrationGet active Now!
• Join our webex session right now
(mute yourself)
• Send your questions as SMS / text message
• Raise your hand
Coachfederation.org/ICFGlobal2012 66Copyright HPCG® , Sage Strategies 2012
SummaryCoaching the Distance – Bridging Cultural Gaps Seamlessly with Technology
2.Infra-
structure
2.Infra-
structure
3.Inform.
exchange via the
Internet
3.Inform.
exchange via the
Internet
4.Coaching
the Distance
4.Coaching
the Distance
5.Demo:
how to get Started
and Continue
5.Demo:
how to get Started
and Continue
1. Motivation
&Benefits
1. Motivation
&Benefits
Goal:Connecting
the Real and the Virtual
World
Goal:Connecting
the Real and the Virtual
World
Coachfederation.org/ICFGlobal2012 67Copyright HPCG® , Sage Strategies 2012
Your Takeaways
• Most relevant resources
• Top 10+ websites
• Cultural Aspects
• Building trust virtually
• 10 points for cultural appreciation
• Behavioral etiquettesin the virtual world
• Virtual Coaching: 10 points of logistics
Takeaway
Coachfederation.org/ICFGlobal2012 68Copyright HPCG® , Sage Strategies 2012
Connecting in the Virtual WorldEngage in your new community
Next steps:
1. Download the material: Virtual4Coaching.comhttp://virtual4coaching.com/page2/index.html
2. Ensure success & increase your learning curve:
Join us for our follow-up webinars
3. Use Doodle to vote for dates and times
4. Connect with us on LinkedIn
5. Join our LinkedIn Group Virtual4Coaching
6. Like us on Facebook Virtual4Coaching
Takeaway
Coachfederation.org/ICFGlobal2012 69Copyright HPCG® , Sage Strategies 2012
Self Assessment on Comfort LevelWhere do you stand now?
Communication Technology Use
Glo
bal C
itize
nshi
p
1
52
3
4
Coachfederation.org/ICFGlobal2012 70Copyright HPCG® , Sage Strategies 2012
Coachfederation.org/ICFGlobal2012 71Copyright HPCG® , Sage Strategies 2012
Core Message"Grow your Business with Technology, to Bridge Distance and Cultural Gaps"
Patricia Weiland Ralf Wolter
Virtual4Coaching.com
Coachfederation.org/ICFGlobal2012 72Copyright HPCG® , Sage Strategies 2012
Patricia Weiland Bio• Patricia Weiland brings over 25 years of hands on experience inside and in
service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.
• Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.
• www.sage4change.com
Coachfederation.org/ICFGlobal2012 73Copyright HPCG® , Sage Strategies 2012
Ralf Wolter Bio• Ralf Wolter is a senior leader and coach with 25 years of global experience
in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.
• As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.
• www.hpcg.eu