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CoachingandPositivePsychologyinOrganisationsProf.ChristianvanNieuwerburgh
Bergamo,Italy
@christianvn
HelpingConversations
Coaching,mentoringandcounselling
Cognitivebehaviouralapproaches
Humanisticapproach
ProfessionalContexts
Solution-focused&Appreciativeapproaches
Integratingcoachingandpositivepsychology
Creatingpositivecultures
ActivityLevelofyourownmotivation
2.5days(helping
conversations)
Readingandcoachingpractice
2.5days(professionalcontexts)
Examination
introductions
LearningOutcomesofDay1
´Understandwhatcoachingandmentoringareandhowtheycanbeused
´Understandwherecoachingandmentoringfitwithotherdevelopmentinterventionssuchascounselling
´Appreciationofthethreeelementsofcoaching´Experienceofusingcoaching-relatedskills
ActivityMakeanoteofwhatyouwouldliketotakeawayfromthislearningexperience.
DiscussionWhatdoyouknowalreadyaboutcoaching?
Existingdefinitions
“Theartoffacilitatingtheperformance,learninganddevelopmentofanother”(Downey1999)
“Coachingisamethodofwork-relatedlearningthatreliesprimarilyononetooneconversation”(deHaan 2008)
“Aone-to-oneconversationfocusedontheenhancementoflearninganddevelopmentthroughincreasingself-awarenessandasenseofpersonalresponsibility”(vanNieuwerburgh2012)
“Unlockingpeople’spotentialtomaximisetheirownperformance”
SirJohnWhitmore
Existingdefinitions
“Coachingpsychologyisforenhancingperformance inworkandpersonallifedomainswithnormal,non-clinicalpopulations,underpinnedbymodelsofcoachinggroundedinestablishedtherapeuticapproaches”
GrantandPalmer2002
Coachingapproaches
• Behaviouralcoaching• Solution-focusedcoaching• Cognitivebehaviouralcoaching• MotivationalInterviewing(MI)• Psychodynamiccoaching• Transpersonalcoaching• Appreciativecoaching• Developmental coaching• Humanisticcoaching• Narrativecoaching• Dialogiccoaching
Whatismentoring?
"Amentorisamoreexperiencedindividualwillingtoshareknowledgewithsomeonelessexperiencedinarelationshipofmutualtrust"
Prof. DavidClutterbuck
"Aseriesofone-to-oneconversationsinwhichamoreexperiencedpersonasksquestions,providesguidance,sharesknowledgeandgivesadvicetosupportalearnertoimprovetheirperformanceandachievesuccesswithinanurturingrelationship.
vanNieuwerburgh&Barr,2017
Coachingcomparedtomentoring
Coaching MentoringUsuallyfiniteandshortterm Longerterm/ongoingCoach notnecessarilyanexpertinwhattheircoachee aspiresto
Amentor isusuallyanexpertwithknowledgeofthesubjecttheirmenteeaspiresto
Generally morestructuredMeetingsscheduled
Oftenmoreinformal,meetingsmoreadhoc
Partnership approach HierarchicalapproachGoals clearlydefined,resultsorientated
Looser agendafocusingonprofessionaldevelopment
Coaches oftenexternal Mentorsofteninternal
AdaptedfromPassmore 2010
Relationshipbetween1-1interventions
Mentoring
Coaching
Training
Counselling
Psycho-therapy
Clinicalpsychology
Psychiatry
Consulting
CareerGuidance
GroupdiscussionOvercominghurdles
Rapportandbuildingrelationships:Practicalstrategies
Threeelementsofcoaching
vanNieuwerburgh2014
Coachingprocess•Forexample,theGROWmodel
Coachingskills•Skillssuchasaskingpowerfulquestions,activelisteningandsummarising
Wayofbeing•Humanistic,person-centredapproach
Whatis“good”coaching?
Whatarethecoreskillscoachesneedtolearntobeeffective?
Skillsandattributesofanexcellentcoach
Isself-aware
Isagoodlistener
Asksgoodquestions
Isgoodatbuildingrelationships
Istrustworthy
Isconfidentabouttheircoachingability
Keycoachingskills:Levelsoflistening
Level1:attendinglisteningProvidingtimeandspace forotherstotalk.Allowingspeakerstoemptythemselvesofnoise
Level2:accuratelisteningListeningtobeabletoreflectbackandparaphrase content
Level3:empatheticlisteningListeningtothewordsandfeelings beingconveyed
Level4:generativeempatheticlisteningAbilitytoplaybackthoughtsandfeelingsontheperipheryofawareness
HawkinsandSmith2006
Roadblockstolistening
EvaluatingJudging whetherweagreeordisagree
ProbingQuestioning- butfromourownframeofreference
AnalysingAnalysing others’motivesandbehaviours- butbasedonourownexperience
AdvisingGiving counsel,adviceandsolutionstotheirproblems
PairedactivityListeningtoencouragethinking
Improvingyourlistening
´Beawareofyourprejudices´Concentrateonwhattheindividualhastosay´ Lookandsoundinterested´Recognisedifferentemotionsandrespondappropriately´Askrelevantquestions´Recogniseandcontrolyourfeelings´Checkforunderstanding´ Listenforwhatisnotbeingsaid
Typesofquestions
Open“WhatdoyouthinkabouttherecentearthquakesinIceland?”
Closed“Aretheearthquakesgoingtoleadtoanotherashcloud?”
Leading“Howcouldtheauthoritiesbebetteratmanagingthesituationsothatinternationaltravelisnotaffected?”
Multiplequestions“Whatcanbedoneaboutthissituation?Couldmorebedonetoaccuratelypredictvolcanicactivity?Andhowmightwepreventarepeatoftheairtrafficdisruptioncausedbyvolcanicashafewyearsago?”
ActivityYes/NoGame
Summarisingforsupport
LanguageWordsused
SensorymodeUseofsensorylanguage
BodypostureArms,hands,legs
AnimationAmountofmovement
VoicelevelToneandvolume
EmotionaltoneEmpathy
Summarisingforsupport
• Itdoesnotcontainjudgementofyourown• Itdoesnotinterpret• Itusesthecoachee’s words• Itselectsthekeythingsthepersonhassaid• Itcanendwith:‘haveIgotthatright’?
Usefulsummaryphrases
• “Ithinkitmaybehelpfultosummarisewherewehavegottohere…”
• “Thereseemtobethreeorfourmainpointsfromwhatyouhavesaid.”
• “CanIcheckwhatIhaveunderstoodsofar?”• “Soyoufeelsad aboutwhat’sbeenhappeningwith….”
Readingforthismodule
Requiredreading
vanNieuwerburgh,C.(2017).AnIntroductiontoCoachingSkills:APracticalGuide.London:Sage.2nd edn.
RecommendedreadingCox,E.,Bachkirova,T.andClutterbuck,D.(Eds)(2014).TheComplete
HandbookofCoaching.London:Sage.2nd edn.
Palmer,S.andWhybrow,A.(Eds)(2007).HandbookofCoachingPsychology:AGuideforPractitioners.London:Routledge.
vanNieuwerburgh,C.(Ed.)(2016).CoachinginProfessionalContexts.London:Sage.
References
Alexander,G.,&Renshaw,B.(2005).Supercoaching.London:RandomHouse.
Bush,M.W.(2005).Clientperceptionsofeffectivenessincoaching.InStein,I.F.,Campone,F.andPage,L.J.(Eds).ProceedingsoftheSecondInternationalCoachingFederationCoachingResearchSymposium(pp.30-37).Washington,DC:InternationalCoachFederation.
deHaan,E.(2008).Relationalcoaching:Journeystowardsmasteringonetoonelearning.Chichester:Wiley.
Downey,M.(1999).EffectiveCoaching.London:Texere.
Gonzalez,A.L.(2004).Transformingconversations:Executivecoachesandbusinessleadersindialogicalcollaborationforgrowth.DissertationAbstractInternationalSectionA:HumanitiesandSocialScience65(3-A)1023.AnnArbor,MI:Proquest,InternationalMicrofilmsInternational.
References
Grant,A.andPalmer,S.(2002).Coachingpsychologyworkshop.BPSCounsellingPsychologyConference,Torquay.
Grencavage,L.andNorcross,J.(1990).Wherearethecommonalitiesamongtherapeuticcommonfactors?ProfessionalPsychology:ResearchandPractice21,372-378.
Hall,D.T.,Otazo,K.L.,andHollenbeck,G.P.(1999).Behindcloseddoors:whatreallyhappensinexecutivecoaching.OrganisationalDynamics27(3),39-52.
Hawkins,P.andSmithN.(2006)"Coaching,MentoringandOrganizationalConsultancy:SupervisionandDevelopment."Maidenhead:OpenUniversityPress/McGrawHill.
Jones,G.andSpooner,K.(2006)CoachingHighAchievers.ConsultingPsychologyJournal:PracticeandResearch58(1),40–50.
References
Luebbe,D.M.(2005).Thethreewaymirrorofexecutivecoaching.DissertationAbstractsInternationalSectionB:TheSciencesandEngineering66(3-B)1771.AnnArbor,MI:Proquest,MicrofilmsInternational.
McKenna,D.D.andDavis,S.L.(2009).Hiddeninplainsight:Theactiveingredientsofexecutivecoaching.IndustrialandOrganizationalPsychology2(3),244-260.
Passmore,J.(2005).Theheartofcoaching:Acoachingmodelformanagers.TheCoachingPsychologist1(2),6-9.
Passmore,J.(Ed.)(2010).Excellenceincoaching:Theindustryguide.2nded.London:Kogan Page.
References
Sue-Chan,C.,andLatham,G.P.(2004).Therelativeeffectivenessofexpert,peerandselfcoaches.AppliedPsychology53(2),260-278.
Tomm,K.(1988).Interventive interviewing:PartIII.Intendingtoasklineal,circular,strategicorreflexivequestions.FamilyProcess26,167–183.
vanNieuwerburgh,C.(2014).Anintroductiontocoachingskills:Apracticalguide.London:Sage.
vanNieuwerburgh,C.(Ed).(2012).Coachingineducation:Gettingbetterresultsforstudents,educatorsandparents.London:Karnac.
vanNieuwerburgh,C.andBarr,M.(2017).Coachingineducation.InT.Bachkirova,G.SpenceandD.Drake(eds),TheSageHandbookofCoaching.pp.505-520.
Whitmore,J.(2002).Coachingforperformance:Growingpeople,performanceandpeople.3rdedition.London:NicholasBrealey.