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Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales grew for the fourth consecutive year. We continued our focus on providing you with the tools to help support your sales and marketing of new resort memberships. To that point, during 2018 we added more than a dozen new videos to the Coast member website including a video for non-members to learn more about resort membership camping and Coast to Coast, welcome videos for all three products types (Classic, Deluxe, and Premier), and videos to show members how to use all their key member benefits. These videos represented a considerable investment by Coast and have been well received by both members and resort sales staff. On the corporate front in 2018, the Good Sam Club passed a significant milestone as the club surpassed 2 million members for the first time. Also during 2018 our company continued the rollout of RV sales in Gander Outdoors stores. This is helping to put RVs in front of more avid outdoor enthusiasts than ever before through our nearly 200 combined Camping World and Gander Outdoors retail outlets. This enhanced nationwide presence for RV sales will create positive momentum for your business and ours. We expect another year of growth for Coast to Coast and membership resort sales in 2019. Our goal is to continue to provide you with the best products, supported by the best sales and marketing tools, to help promote your sales of new resort memberships. Thank you for your continued support of Coast to Coast, and we look forward to working with you to help grow both our businesses to new heights in 2019. Coast Sales Grow Again in 2018! WHAT'S INSIDE 2 Enhanced Resort Profiles 2 Good Neighbor Parks Update 3 2018 Resort Awards 5 CoastResorts.com Updates 5 New GNP in Wyoming 6 New Wall Tour Maps 6 Rating Teams On The Way 6 2019 Spring Open Dates The Official Newsletter for the Network of Coast to Coast Resorts

Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

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Page 1: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

Coast to Coast Connections Spring 2019

Spring 2019

Coast to Coast had another successful year in 2018 as new membership sales grew for the fourth consecutive year. We continued our focus on providing you with the tools to help support your sales and marketing of new resort memberships. To that point, during 2018 we added more than a dozen new videos to the Coast member website including a video for non-members to learn more about resort membership camping and Coast to Coast, welcome videos for all three products types (Classic, Deluxe, and Premier), and videos to show members how to use all their key member benefits. These videos represented a considerable investment by Coast and have been well received by both members and resort sales staff.

On the corporate front in 2018, the Good Sam Club passed a significant milestone as the club surpassed 2 million members for the first time. Also during 2018 our company continued the rollout of RV sales in Gander Outdoors stores. This is helping to put RVs in front of more avid outdoor enthusiasts than ever before through our nearly 200 combined Camping World and Gander Outdoors retail outlets. This enhanced nationwide presence for RV sales will create positive momentum for your business and ours.

We expect another year of growth for Coast to Coast and membership resort sales in 2019. Our goal is to continue to provide you with the best products, supported by the best sales and marketing tools, to help promote your sales of new resort memberships. Thank you for your continued support of Coast to Coast, and we look forward to working with you to help grow both our businesses to new heights in 2019.

Coast Sales Grow Again in 2018!

WHAT'S INSIDE

2 Enhanced Resort Profiles

2 Good Neighbor Parks Update

3 2018 Resort Awards

5 CoastResorts.com Updates

5 New GNP in Wyoming

6 New Wall Tour Maps

6 Rating Teams On The Way

6 2019 Spring Open Dates

The Official Newsletter for the Network of

Coast to Coast Resorts

Page 2: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

Sales Update

2 Coast to Coast Connections Spring 2019

Enhanced Resort Profiles Added to CoastResorts.comDuring the first half of this year you will notice some changes to our online directory as we will be upgrading the resort and Good Neighbor Park (GNP) profile pages. The upgrades will include a larger main visual of each resort and photographic virtual tour of properties who have provided Coast with multiple photographs. Coast is making the investment in these enhanced resort and GNP profile pages to better highlight our resorts and to give members a better experience when searching for information on our affiliated parks and resorts.

Coast Adds 78 New Good Neighbor Parks for 2019We have added 78 new Good Neighbor Parks (GNPs) to our network for 2019, stretching across 13 states and 8 Canadian Provinces. Included in the list are 2 parks in South Dakota, 3 in New Hampshire, 4 in Texas, and 16 in Washington state. This could be the year for members to make plans to RV across Canada, as we have added new GNPs from British Columbia to Newfoundland including must-see areas such as the Niagara Falls region, New Brunswick, Nova Scotia, and Prince Edward Island. Check out our feature on the new GNPs in the 2019 Coast Resort Directory on pages 13-17.

Coast will be adding many more new GNPs to our network in 2019, giving members more exciting places to stay and save. Keep checking CoastResorts.com for the latest updates on new parks and resorts.

Unfortunately Sun RV Resorts let us know late in 2018 that they were leaving our GNP network. However, if Coast members have a Good Sam Club membership, they can stay at any Sun RV Resort and receive a 10% discount every night of the year. This is because Sun RV Resorts are still part of the Good Sam Park Network.

Page 3: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

Awards

Congratulations to our 2018 Resort Award Winners!Once again this past year Coast to Coast experienced an increase in new membership sales from our affiliated resorts. However we recognize that we only succeed when you succeed. That’s why we support your sales efforts in every way we can, and also why each year we salute our top performers, both individuals and resorts. Thus we are pleased to recognize the top Coast sales achievers for 2018, for it was your hard work and dedication that led to our sales success this past year.

RESORT DEVELOPER SALES AWARDSEach year Coast to Coast recognizes both national and regional resort developer award winners for outstanding sales performance. In the category of National Awards, Travel Resorts of America and Outdoor Adventures share the honor as our #1 National Sales Achievement Award winner. Midwest Outdoor Resorts won the National Award for Highest Annual Sales Increase in 2018. And Briarcliffe RV Resort once again earned the National Award for being our #1 Top Hosting Resort.

In the East Region, Arrowhead Lakes-Venture Out Resorts was recognized for #1 East Region Single Resort Sales, while Outdoor Adventures and Travel Resorts of America share the honor for #1 East Region Multi-Resort Sales. In the West Region, Bloomington Off-Site-Midwest Outdoor Resorts was the #1 West Region Single Resort Sales winner, while Colorado River Adventures won the award for #1 West Region Multi-Resort Sales.

INDIVIDUAL SALES AWARDSIn addition to resort developer awards, Coast to Coast recognizes outstanding sales performance by individuals at our affiliated resorts. In the East Region, Joan Chandon of Travel Resorts of America and Ron Penix of Outdoor Adventures share the honor as East Region Sales Manager of the Year, while Dave Sheller of Outdoor Adventures was the winner of the East Region Salesperson of the Year. In the West Region, Curt Edelman of Colorado River Adventures won West Region Sales Manager of the Year, and Adrian Barnes of KM Resorts of America was the winner of the West Region Salesperson of the Year.

Coast to Coast, through our Coast Century Club program, recognizes individual sales people who sell 100 or more new Coast to Coast memberships during the course of the year. Congratulations to the following 36 individuals who achieved Coast Century Club status in 2018:

• Bobby Vohn Outdoor Adventures• Todd Tacey Outdoor Adventures• Dave Sheller Outdoor Adventures• Eric Vinson Venture Out Resorts• Adrian Barnes KM Resorts of America• Jessica Brock KM Resorts of America• Anthony Beamon KM Resorts of America• Jeff Shearer Travel Resorts of America• Alan Raymond Travel Resorts of America• Billy Hood Travel Resorts of America• Adam Pirdy Travel Resorts of America• Jennifer Zavesky Travel Resorts of America• Luke Springer Travel Resorts of America• Corwin Rickett Travel Resorts of America• Nancy Scavesse Travel Resorts of America• Bryan O’Donnell Travel Resorts of America• Tom Davies Travel Resorts of America• Danny Mizener Travel Resorts of America• Teresa Arwood Travel Resorts of America

Coast to Coast Connections Spring 2019 3

Page 4: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

Awards• Lenny Rader Niagara’s Lazy Lakes Resort• Chaz Belhumeur Sound Pacific Resources of Oregon• Scott Hagen Sound Pacific Resources of Oregon• Val Rolih Vista Resorts• Ned Brown Four Seasons Outdoor Resorts• Babbette Rask Ocean Canyon Properties• Lonnie Bradford Ocean Canyon Properties• Janna Modawell Ocean Canyon Properties• Heather Haile Ocean Canyon Properties• Lenny Craig Ocean Canyon Properties• Jeremy Jakins Ocean Canyon Properties• Evelyn Templeton Colorado River Adventures• Dennis Mincoff Colorado River Adventures• Richard Awad Millbrook Outdoor Resort• John Iacobucci Millbrook Outdoor Resort• Debra Sinyard Southern Trails RV Resort• Crystal Bell Southern Trails RV Resort

Coast to Coast also recognizes leading sales achievement at our top-selling resorts. Recognized for having earned top sales honors at their respective resorts were the following individuals:

• Bob Powell The Hideout Golf Club & Resort• Mario Karnath Saginaw Bay Resort• Adam Banta Lake Shore Resort• Alex Kuch Mt. Pleasant Resort• Jesse Cramer Allegany Mountain Resort• Todd Torguson TLC Wolf River Resort• Bruce Wiens Rushmore Shadows Resort• Don Zenner Midwest Outdoor Resorts Bloomington Off-Site• Karin Benson St. Croix River Resort• Julie Swanson Lost Valley Lake Resort• Nicole Selman Ghost Mountain Ranch• Terri Young Yuma Lakes Resort• Jeff Pierson Cherry Valley Lakes Resort• Jerry Enfinger Emerald Cove Resort

OPERATIONS & SERVICE AWARDSCoast to Coast affiliated resorts hosted over 100,000 guest nights for Coast members in 2018. To successfully host this many member nights takes the total dedication of resort developers, resort operations staff, and resort customer service personnel. Therefore Coast to Coast is pleased to honor those resorts and individuals each year who go above and beyond to make our reciprocal use program an outstanding experience for our members.

In the East Region the Resort Operations Manager of the Year was awarded to Jenna Schweitzer of Millbrook Outdoor Resort. The East Region Resort Service Award was presented to Dee Dee Bernhardt of Outdoor Adventures. In the West Region, April Peterson of KM Resorts of America was recognized as the Resort Operations Manager of the Year. Sherry Quaid of Ocean Canyon Properties was honored as the West Region Resort Service Award winner.

COAST TO COAST SALUTES ALL OF OUR 2018 AWARD WINNERS, whether you sell or service Coast to Coast memberships. We hope we can once again recognize you next year as one of our 2019 award winners!

4 Coast to Coast Connections Spring 2019

Page 5: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

Sales Update

Coast to Coast Connections Spring 2019 5

CoastResorts.com Updates for 2019Now that we have entered a new year, we wanted to update you on changes that we made to the Coast member website at the beginning of 2019. Sign in and visit the Rentals page at CoastResorts.com to find the printable PDF of our new 2019 Rentals Directory. It features expanded listings of rental accommodations that are available for Coast members to rent at Coast Resorts and Good Neighbor Parks in 29 states and 3 Canadian provinces. If you don’t own an RV, or plan to travel without your RV, Coast to Coast has you covered!

In addition, we have added a new PDF to our Find a Resort search page on CoastResorts.com that provides an up-to-date list of the changes to our affiliate network since the printed 2019 Coast Resort Directory was published. Throughout the year, we will keep updating this PDF regularly as network changes occur. We created this list in response to a member suggestion asking that we provide all the network updates in one convenient place online.

Newest Good Neighbor Park in Wyoming Phillips RV Park, our newest Coast Good Neighbor Park, is located in the picturesque town of Evanston, Wyoming. The park is a convenient stopover for RVers traveling to and from Yellowstone National Park. The town of Evanston is nestled in the Bear River Valley, and the Bear River flows through the community. Bear River Greenway provides recreational opportunities including fishing, biking, walking trails, exercise stations, and paddle boat rentals. Nearby is the Bear River State Park where elk and bison roam. To the south are the Uinta Mountains.

The park features 56 full hookup RV sites with the majority being pull-throughs. Wi-Fi is available at all sites, as are picnic tables. Satellite reception is available at some sites. Phillips RV Park is open April 15 to October 15 with full hook-ups, and from October 16 through April 14 with electricity only.

Page 6: Coast Sales Grow Again Spring in 2018! · 2019. 5. 8. · Coast to Coast Connections Spring 2019 Spring 2019 Coast to Coast had another successful year in 2018 as new membership sales

New Wall Tour Maps Now AvailableWe recently completed work on new Coast wall tour maps that you can use to show potential new members all the places they can stay using their Coast membership. These are available in two sizes, 24” x 36” (small) and 36” x 54” (large). These are both common poster sizes which makes framing easier for you. We also have two versions of the Coast wall tour maps, one showing Coast resorts and Good Neighbor Parks (GNPs) and the other showing Coast resorts and GNPs, Good Sam Parks, and Camping World and Gander Outdoors locations. This version is our “corporate” wall map showing all the places new members can use their Coast membership to stay and to save. To order the new maps call Eileen McKee at 303-728-7403 or email her at [email protected].

BRUCE HOSTER President, Coast Resorts | 303.728.7328 LINDA CLARK Resort & Member Coordinator | 800.833.9183 x1412 EILEEN MCKEE National Sales Director | 303.728.7403 KRISTIN MOSER Marketing Director | 303.728.7325

PLEASE EMAIL YOUR COMMENTS AND SUGGESTIONS TO [email protected] to Coast Connections is distributed to Coast to Coast affiliated resorts and archived issues are available online at CoastAffiliates.com. ©2019 Camp Coast to Coast, LLC. Coast wing logo is a registered trademark of Camp Coast to Coast, LLC. The GOOD SAM ICON, and Dream. Plan. Go. are registered trademarks of Good Sam Enterprises, LLC and used with permission. Unauthorized use of Coast’s or Good Sam’s trademarks is expressly prohibited. All rights reserved. CTC56454 - 0219

OperationsSales Update

Rating Teams Are On The WayIt’s that time of year when the Good Sam Directory inspection teams will be traveling the country to rate parks and resorts, including our Coast affiliated resorts. Please give these teams access to your resort for their inspection, and answer any questions they may have about your resort amenities. The inspection teams will have a letter from Coast introducing them and authorizing them to inspect each of our resorts. Coast is the only reciprocal network in the membership camping industry to professionally rate our resorts each year, and ratings are published in the Coast Annual Resort Directory. If you have questions in regards to the inspection or rating process, please call Linda Clark at 800-833-9183, ext. 1412.

Be Sure Your 2019 Spring Open Dates are Set in TripsetterIf you are a seasonal resort, it is important that you reset your open and close dates as well as summer holiday blocks in the Coast Tripsetter Reservation System for 2019. Failing to set your open date may mean that Coast members cannot make reservations at your resort, while failing to block holidays may mean that Coast members will be able to make reservations during peak holiday weekends when you will likely be full with your own members. Please take a moment to go to CoastAffiliates.com, log in using your user name and password, and set your open dates and holiday blocks for 2019. If you need help call Coast to Coast Resort Coordinator Linda Clark at 800-833-9183, ext. 1412.

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C O L O R A D O

W Y O M I N G

M O N TA N A

N O R T H D A K O TA

S O U T H D A K O TA

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I L L I N O I S

N E B R A S K A

K A N S A S

I O W AP E N N .

O H I OI N D I A N A

T E N N .

K E N T.

N Y

M I S S O U R I

A R K A N S A S

A L A B A M A

M I S S I S S I P P I

G A .

S O U T HC A R O L I N A

N O R T HC A R O L I N A

VA .

M A R Y L A N D

M A I N E

N E W H A M P S H I R E

R H O D E I S L A N D

M A S S A C H U S E T T S

C O N N E C T I C U T

D E L A W A R E

N J

V T

W E S TV I R G I N I A

M I N N E S O TA

O K L A H O M A

T E X A S

A L A S K A

Y U K O N

B . C .

N WT E R R .

L O U I S I A N A

F L O R I D A

N E W F O U N D L A N D A N D L A B RADOR

M I C H I G A N

ManitoulinIsland

Beaver I.

Drummond I.

VancouverIsland

PACIFICTIME ZONE

MOUNTAINTIME ZONE

CENTRALTIME ZONE

EASTERNTIME ZONE

ATLANTICTIME ZONE

PACIFICTIME ZONE

ALASKATIME ZONE

EASTERNTIME ZONE

MOUNTAINTIME ZONE

ATLANTICTIME ZONE

CENTRALTIME ZONE

CENTRALTIME ZONE

Coast to Coast Resorts& Good Neighbor ParksGood Sam Parks

Camping World &Gander Outdoors Stores

0

0

150 300 miles150 300 kilometers

© 2019

Kotzebue

Nome

King SalmonNaknek

Bethel

Dillingham

Barrow

Healy

Anderson

North Pole

YakutatHaines

Palmer

Kenai

KetchikanKodiak

Sitka

Sand Point

Seward

Delta Junction

Tok

Wasilla

Craig

Wrangell

Petersburg

Valdez

Cordova

Talkeetna

Homer

Unalaska

Stebbins

Nikiski

PrudhoeBay

Fort Yukon

College

Anchorage

ARCTIC CIRCLE

Gulf ofAlaska

BeringSea

Beaufort Sea

NortonSound

KotzebueSound

BristolBay

Dixon Entrance

ChukchiSea

Yukon

Nusha

gok

IliamnaLake

Kusko

kwim

Susit

na

TananaYukon

Liard

Porcupin

e

ChukchiPeninsula

Kodiak I .

QueenCharlotte

Islands

Aleut ian Is lands

MISTYFIORDS

N.M.

INTERNATIONAL

DATE LINE

MONDAY

SUNDAY

60°N

160°W

55°N

50°N

65°N 150°W140°W

130°W

170°W180°

170°E

0400 miles

400 kilometers0

200

200

C A N A D A

R U S S I A

A L A S K ASt. Lawrence I .

St . Matthew I.

NunivakI.

Pr ibilofIslands

Baranof I .

Chichagof I .

GATES OF THEARCTIC N.P. ANDPRESERVEKOBUK

VALLEY N.P.

DENALI N.P.AND

PRESERVE

LAKECLARK

N.P. ANDPRESERVE

WRANGELL-ST. ELIASN.P. AND

PRESERVE

PACIFIC OCEAN

ADMIRALTY ISLAND N.M.

GLACIERBAY N.P.

Juneau

Whitehorse

Stiki

ne

Teslin

Mackenzie

Fairbanks

Colville

YukonTanana

Noatak

Berin

g

Stra

it

Alaska Peninsula

Kusk

okwim

Yukon

KATMAI N.P.AND

PRESERVE

Kotzebue

Nome

King SalmonNaknek

Bethel

Dillingham

Barrow

Healy

Anderson

North Pole

YakutatHaines

Palmer

Kenai

KetchikanKodiak

Sitka

Sand Point

Seward

Delta Junction

Tok

Wasilla

Craig

Wrangell

Petersburg

Valdez

Cordova

Talkeetna

Homer

Unalaska

Stebbins

Nikiski

PrudhoeBay

Fort Yukon

College

Anchorage

ARCTIC CIRCLE

Gulf ofAlaska

BeringSea

Beaufort Sea

NortonSound

KotzebueSound

BristolBay

Dixon Entrance

ChukchiSea

Yukon

Nusha

gok

IliamnaLake

Kusko

kwim

Susit

na

TananaYukon

Liard

Porcupin

e

ChukchiPeninsula

Kodiak I .

QueenCharlotte

Islands

Aleut ian Is lands

MISTYFIORDS

N.M.

INTERNATIONAL

DATE LINE

MONDAY

SUNDAY

60°N

160°W

55°N

50°N

65°N 150°W140°W

130°W

170°W180°

170°E

0400 miles

400 kilometers0

200

200

C A N A D A

R U S S I A

A L A S K ASt. Lawrence I .

St . Matthew I.

NunivakI.

Pr ibilofIslands

Baranof I .

Chichagof I .

GATES OF THEARCTIC N.P. ANDPRESERVEKOBUK

VALLEY N.P.

DENALI N.P.AND

PRESERVE

LAKECLARK

N.P. ANDPRESERVE

WRANGELL-ST. ELIASN.P. AND

PRESERVE

PACIFIC OCEAN

ADMIRALTY ISLAND N.M.

GLACIERBAY N.P.

Juneau

Whitehorse

Stiki

ne

Teslin

Mackenzie

Fairbanks

Colville

YukonTanana

Noatak

Berin

g

Stra

it

Alaska Peninsula

Kusk

okwim

Yukon

KATMAI N.P.AND

PRESERVE