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Bs Commerce 6th (2009-2013)
Report On
International Business
Topic:Coca-Cola Beverages Pakistan Limited
Submitted to:Sir Maratab Ali Kazmi
Submitted by:
Tasneem Nawaz BCM-09-01Syed Shafqat Abbas BCM-09-10Muhammad Jamil BCM-09-13Ali Khalid BCM-09-27Zahid jeelani BCM-09-28Zargham Ahmed BCM-09-42
Bs Commerce 6th (2009-2013)Department of Commerce Bahaudin Zakariya
University Multan
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Bs Commerce 6th (2009-2013)
DEDICATED To our teacher Bastion
Of patience and grace Owing their
Prayers, the world we could face up to the Tyranny,
Unawareness and coercion those murmur prayers as my best
Possession ‘O’ Lord of Heavens, The Kindness is
The best dwelling, we ever knew the
Spur For all that we do.
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TABLE OF CONTENTS
Introduction 04
Brands 05
New Coke to Present 06
Coca-Cola IN Pakistan 08
Uncontrollable Elements 11
SWOT Analysis 14
Post 9/11 Effects 17
PEST Analysis 19
Duties & Taxes Applied 21
Strategies to Reduce Political Vulnerability 23
Cultural Borrowing 24
Problems 26
References 27
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INTRODUCTION
Coca-Cola (also known as Coke) is a popular carbonated soft drink sold in
stores, restaurants and vending machines in over two hundred countries.
It is produced by The Coca-Cola Company, which is also occasionally
referred to as Coca-Cola or Coke. It is one of the world’s most
recognizable and widely sold commercial brands. Coke's major rival is
Pepsi. Although Coke has been the target of urban legends decrying the
drink for its supposedly copious amounts of “acid”, or the "life-
threatening" effects of its carbonated water but still it is the most in-style
soft drink. About its safety and the ethics of the company that produces it,
it is widely accepted as the most dominant soft drink in the world today.
Originally intended as a patent medicine when it was invented in the late
19th century, Coca-Cola was bought out by shrewd businessman Asa
Griggs Candler, whose aggressive marketing tactics led Coke to its
dominance of the world soft drink market throughout the 20th century.
Although faced with accusations of perverse side-effects on the health of
consumers and monopolistic practices by its producing company, Coca-
Cola has remained a popular soft drink well into the first decade of the
21st century.
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BRANDS
Globally, the Coca-Cola Company owns or licenses nearly 400 brands in
the nonalcoholic beverage business. Many of those brands are considered
among the worlds most valuable. Some of these include:
- Carbonated soft drinks
Such as Coca-Cola, Diet Coke, Fanta, Sprite
- Juices and juice drinks
Such as Minute Maid, Qoo, Fruitopia, Maaza and Bibo
- Sports drinks
Such as POWERade and Aquarius
- Water products
Such as Ciel, Dasani, Kenly and Bonaqua
- Teas
Such as Sokenbicha and Marocha
- Coffee
Such as Georgia coffee, the best-selling noncarbonated beverage in
Japan.
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Bs Commerce 6th (2009-2013)
NEW COKE TO THE PRESENT
In 1985, Coca-Cola, amid much publicity, attempted to change the formula
of the drink. Some authorities believe that New Coke, as the reformulated
drink was called, was invented specifically to respond to its commercial
competitor, Pepsi. Double-blind taste tests indicated that most consumers
preferred the taste of Pepsi (which has more lemon oil, less orange oil, and
uses vanillin rather than vanilla) to Coke. New Coke was reformulated in a
way that emulated Pepsi. Follow-up taste tests revealed that most
consumers preferred the taste of New Coke to both Coke and Pepsi. The
reformulation was led by the then-CEO of the company, Roberto Goizueta,
and the President Don Keough.
It is unclear what part long-time company president Robert W. Woodruff
played in the reformulation. Goizueta claims that Woodruff endorsed it a
few months before his death in 1985; others have pointed out that, as the
two men were alone when the matter was discussed, Goizueta might have
misinterpreted the wishes of the dying Woodruff, who could speak only in
monosyllables. It has also been alleged that Woodruff might not have been
able to understand what Goizueta was telling him.
The commercial failure of New Coke therefore came as a grievous blow to
the management of the Coca-Cola Corporation. Coca-Cola management
was unprepared, however, for the nostalgic sentiments the drink aroused
in the American public; some compared changing the Coke formula to
rewriting the American Constitution.
The new Coca-Cola formula subsequently caused a public backlash. Gay
Mullins, from Seattle, Washington, USA, founded the Old Coke Drinkers of
America organization, which attempted to sue the company, and lobbied
for the formula of Old Coke to be released into the public domain. This and
other protests caused the company to return to the old formula under the
name Coca-Cola Classic on July 10, 1985. The company was later accused
of performing this volte-face as an elaborate reuse to introduce a new
product while reviving interest in the original. The company president
responded to the accusation by declaring: "We are not that stupid, or that
smart."
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The Coca-Cola Company is the world's largest consumer of natural vanilla
extract. When New Coke was introduced in 1985, the economy of
Madagascar crashed — vanilla being a prime export — and recovered only
after New Coke flopped, since New Coke used vanillin, a less-expensive
synthetic substitute. Purchases of vanilla more than halved during this
period.
Meanwhile, the market share for New Coke had dwindled to only 3% by
1986. The company renamed the product "Coke II" in 1992 (not to be
confused with "Coke C2", a reduced-sugar cola launched by Coca-Cola in
2004). However, sales falloff caused a severe cutback in distribution. By
1998, it was sold in only a few places in the Midwestern U.S.
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COCA-COLA
IN
PAKISTAN
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Introduction
The Coca-Cola Company is a global company with some of the world's
most widely recognized brands, the Coca-Cola business in Pakistan has
completed its 58 years of operation. The beverages are produced locally,
employing Pakistani citizens. And their product range and marketing
reflects Pakistani tastes and lifestyles, and they are deeply involved in the
life of the local communities in which they operate
History
The Coca-Cola Company began operating in Pakistan in 1953. Benjamin H.
Oehlert Junior, former senior vice president of The Coca-Cola Company,
served as United States Ambassador to Pakistan from 1967 to 1969.
Brands
Coca-Cola®, Fanta®, Sprite®, Sprite 3G®, Diet Coke®, kinley®
Bottling Information
The Coca-Cola System in Pakistan operates through twelve bottlers, 10 of
which are owned by Coca-Cola Beverages Pakistan Limited, out of these
twelve plants now eight are operating. The CCBPL plants are in Karachi,
Hyderabad, Lahore, Gujrawala, Faisalabad, Rahimyar Khan, Multan and
Sialkot. The remaining two plants, independently owned, are in Rawalpindi
and Peshawar. The Coca-Cola in Pakistan serves 95,000 customers retail
outlets.
Employment/Economic Impact
In Pakistan it has invested over $ 22886 million (U.S.). due to the heavy
investment it also employed many people in Pakistan.
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Community Involvement
In 2000, when Eastern Pakistan suffered its worst droughts, The Coca-Cola
System initiated a famine-relief program to help victims and was the first
private-sector company to assist.
It initiated a voluntary Haj program that allows one employee from each
plant, selected through a draw, to be sent on the Holy Pilgrimage to Mecca
at the Company's expense.
Sponsorships
The Company sponsors Pakistan's leading pop group and organizes
concerts throughout the country for teenagers and underprivileged
children.
It sponsors Pakistan's No. 1 solo artist, who will participate in concerts and
charity events organized by The Coca-Cola Company in Pakistan. The
Company has signed a sponsorship agreement with eight of Pakistan's
national cricket players for promotional and advertising use.
The Coca-Cola System in Pakistan is the exclusive supplier for Pakistan
Railways, serving soft drinks in stations, platforms and on trains. The
Company will be undertaking a beautification program of stations and
platforms.
in last few years coca cola sponsored a program to encourage Pakistani
music with name of coke studio.
Marketing Involvement
Coca-Cola Corporation is a multinational organization. And it is indulged in
the international marketing .The brands and basic strategies are made in
the home country but the local strategies are defined in the host
countries. Also the 4P’s are made according to the demographics and
taste of the people of the host country.
In Pakistan the Coca-Cola Company maps the strategies and the brands by
looking into the environment in which it is working. The brands are
produced locally. And the product, price promotion and placement are
planned with respect to the controllable variables and uncontrollable
variables.
Uncontrollable Elements
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Whenever any business start operating in two or more than two countries,
it come across some of the problems which are beyond the control of
business , like legal restraints, government controls, weather, consumer
behavior, economic conditions of the host country, social and cultural
factors, geography & infrastructure, channel of distribution available, level
of technology and competitive forces. These problems are different in all
the countries in which business starts its operations. So business has to
design a separate framework for each country to overcome these
problems.
Coke is one of the oldest companies which are in international business;
they have a vast experience of controlling these elements. They heavily
rely on research to overcome these problems.
Legal And Political Problems
They perform thorough study of legal and political problems to decide to
enter into any country. They track the previous record of the ruling party
and policies. They also keep in mind the attitude of other opposition
parties about foreign companies. If any problem arises regarding political
or legal issues, they don’t sacrifice their policies and secrecies, as we have
a case of COKE AND INDIAN GOVERNMENT. When Indian Government
asked to have formula for the concentrate and they deny and left the huge
Indian market.
Social And Cultural Factors
Social and Cultural factors have a very vital impact on the business in the
host country. Although this is the most difficult task to understand the
culture of the host country but business has to do reasonable care to
understand this problem.
Coke performs research to understand these issues and design their
strategies accordingly. They design their products, prices, place,
promotion and customer service according to the culture of the country.
As we see that coke has 400 brands allover the world but in Pakistan we
have only 5 brands and in India which is a market of 1.1 billion people
coke has 15 brands. This is because of cultural differences that they
cannot introduce all the brands in all the countries.
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Geography & Infrastructure
If any business wants to start its business in any other country, it also
studies the geography and infrastructure of the host country. That is if
feasible for doing business or not. They decide the channel of distribution,
modes of transportation and there cost to make decisions regarding prices
and designing strategies.
In Pakistan Coke found a reasonable infrastructure to do business, which is
continuously improving to facilitate distribution system.
Economic factors
Different counties have different economic conditions at a time so Coke
designs different strategies to handle these conditions. As Coke is one of
the largest businesses in the world, they have a strong financial
background to overcome these economic problems. In host countries they
change their prices, investment and penetration strategies to overcome
economic factors.
Competitive Forces
Whenever any business enters into any other country they face
competition with some local and international brands. Coke Combat this
problem with their quality commitment and continuously providing its
customers with quality product, services and entertainment.
Demographic Factors
People of all ages and gender use Coca-Cola. Educated people belonging
to upper and middle-income groups also commonly use Coca-Cola. Major
emphasis of Coca-Cola is to attract teenagers.
Life Style Pattern
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The Taste and quality conscious people Drink Coca-Cola brands especially
Coca-Cola. Diet Coca-Cola offered by Company is Very popular among
diabetic patients.
Preference for Specific Benefits
For over 51 years Coca-Cola Corporation has maintained a tradition of
producing only the Quality drinking beverages. That is why it continues to
be a familiar and trusted household name in Pakistan. Today, Coca-Cola’s
lives up to its well earned reputation as market leader by insuring that
consumers get the best carbonating drink. The best of nature, technology
and human resource have together contributed to Coca-Cola’s reputation
for unparalleled quality- a standard now recognized internationally. Above
all, the entire process is overseen by a professional management and
trained workforce.
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SWOT
ANALYSIS
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STRENGTHS
Coca-Cola has been a complex part of Pakistani culture for over a half
century. Being a strongly recognized brand the product's image is loaded
with coolness and refreshment, and this is an image many people have
taken deeply to heart. The Coca-Cola image is displayed on T-shirts, hats,
and collectible memorabilia. This extremely recognizable branding is one
of Coca-Cola's greatest strengths. "Enjoyed more than 685 million times a
day around the world Coca-Cola stands as a simple, yet powerful symbol
of quality and enjoyment".
Additionally, Coca-Cola's bottling system is one of their greatest strengths.
It allows them to conduct business on a global scale while at the same
time maintain a local approach. The bottling companies are locally owned
and operated by independent business people who are authorized to sell
products of the Coca-Cola Company. Because Coke does not have outright
ownership of its bottling network, its main source of revenue is the sale of
concentrate to its bottlers.
The Coca-Cola Company in Pakistan has the mover advantage, as it was
the first to introduced soft drink. There are 8 plants working in Peshawar,
Karachi, Lahore, Gujrawala, Rawalpindi, Faisalabad, Raheem Yar khan, and
Multan. These big plants have employed more than 1800 employees.
Duopoly of two main beverage companies in Pakistan including Coca-Cola
has been diffused into the local markets.
WEAKNESSES
Although domestic businesses as well as many international markets are
thriving, Coca-Cola has recently reported some "declines in unit case
volumes due to reduced consumer purchasing power”
Coca-Cola on the other side has effects on the teeth's which is an issue for
health care. It also has got sugar by which continuous drinking of Coca-
Cola may cause health problems. Being addicted to Coca-Cola also is a
health problem, because drinking of Coca-Cola daily has an effect on your
body after few years (International report of Coca-cola).
Out of twelve plants, eight are the operational plants while two are
franchised with other group of companies, which is a drawback for coca-
cola in Pakistan as in these two plants the involvement of Coca-Cola
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International is not present which effects the overall image of these plants
in the local market about the quality and international standards.
OPPORTUNITIES
Brand recognition is the significant factor affecting Coke's competitive
position. Coca-Cola's brand name is known well throughout 94% of the
world today. In Pakistan it is the well-known brand among the people of all
ages specially the children are more attracted towards the coke.
As Coca-Cola is in business of soft drinks and has more than 450 brands
allover the world, but in Pakistan they have only four brands, so there is a
potential in Pakistani market for other brands too. Pakistani weather is hot
and humid. This causes a tremendous growth in the sales during the
summer season.
Packaging changes have also affected sales and industry positioning, but
in general, the public has tended not to be affected by new products.
Coca-Cola's bottling system also allows the company to take advantage of
infinite growth opportunities around the world. This strategy gives Coke
the opportunity to service a large geographic, diverse, area.
The unique formula (concentrate) is being imported from U.S.A and it is
then processed in the local plants, this resists the copying of formula and
formation of fake formula thus keeping the taste of pure and real Coca-
Cola revitalizing and tempting.
THREATS
Currently, the threat of new viable competitors in the carbonated soft
drink industry is not very substantial. The threat of substitutes, however,
is a very real threat. The soft drink industry is very strong, but consumers
are not necessarily married to it. Possible substitutes that continuously put
pressure on both Pepsi and Coke include tea, coffee, juices, milk, and hot
chocolate ("Cola Wars", 1991).
Even though Coca-Cola and Pepsi control nearly 5% of the entire beverage
market, the changing health-consciousness of the market could have a
serious affect. Of course, both Coke and Pepsi have already diversified into
these markets, allowing them to have further significant market shares
and offset any losses incurred due to fluctuations in the market ("Cola
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Wars", 1991). In Pakistan the consumption of cold beverages is 5% which
have to be stabilized.
Consumer buying power also represents a key threat in the industry. The
rivalry between Pepsi and Coke has produce a very slow moving industry
in which management must continuously respond to the changing
attitudes and demands of their consumers or face losing market share to
the competition. Furthermore, consumers can easily switch to other
beverages with little cost or consequence.
Post 9/11 Effects
After 9/11 incident Coca-cola suffered a loss due to boycott of religious
activists at a larger scale. The market share and market value was
dropped down to several points .Price competition was started after this
incident. Due to sanctions imposed on Pakistan after May5, 1995 taxes
were to be paid in high amount thus increasing the cost of production and
price offered to consumers and decreasing the buying powers of
customers. So any of the activists behavior can cause decline in the
production and sale of coke and other cold beverage company.
Intellectual Property Rights
Coke is one of the biggest brands in the world, and its brand value is
approximately 4 billion$. It is said that the most common word to speak in
this world is “OK” and after this the second most common in this whole
world is “COKE”. Sometimes different people and organizations used their
names to make money, in the form of fake bottling.
The main threat to the company is the production of fake bottles. Fake
bottling is growing day by day Fake bottles problem for a company comes
under the “act of unfair practices”. In a black marketing aspect whole
sellers and retailer could take the fake bottles at a low price for selling at
the price of original bottles which could be harm full for the health of
consumers. Coca Cola Company could create a check and balance to meet
the need of time, which in turn could help to increase its market share. It
already had made several steps to prevent fake bottling and production of
fake coke but due to mushrooming industry the laws and management of
the corporation is failed to stop this industry from flourishing. The
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government is also not of great help to the company in solving this main
issue.
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PEST
ANALYSIS
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POLITICAL FACTORS
The political environment of Pakistan affects the coca-cola beverages and
Coca-Cola Export Corporation, to some extent. For instance, the political
instability in Pakistan causes trade and import policies to change rapidly
as the government changes which causes many problems in the import of
raw materials. Trade barriers such as tariffs and duties on the import of
syrup (concentrate) from USA increases the operational cost. A relaxation
has been given by the current government. So the situation for the
beverage industry is getting better day by day for the last couple of years.
Also the policies have been more or less constant and also the emaciation
of free trade zones by the government will help the Coca-cola to flourish
more effectively in Pakistan.
ECONOMIC FACTORS
The economic condition of Pakistan has not been stable for a long time.
The increase in fuel prices, short fall of electricity increase the prices of
almost every product in Pakistan that decrease the consumer buying
power (inflation). When the recession occurs the price of bottles are
dropped down to increase the sales and to achieve the targets of the
company. So overall economy of Pakistan directly affects the cost and
price of the Coca-Cola Company.
SOCIAL FACTORS
Being a foreign based company Coca-cola faces opposition by Muslim
activists. The main social issues are:
It faced scandal of humiliating Muslim’s religion that when the inverted
image of Coca-Cola brand name is being viewed on the mirror it disgraces
the name of Holy city Makkah and Hazrat Muhammad (P.B.U.H). This was a
wrong conception as there was no reality in it and this scandal was
flopped after a short span.
One of the greatest social barriers to coca-cola Lahore is the restriction of
coke in the campus premises. Jamiat’s strike to coke affects the sales and
overall image of coke as a larger number of students from all over the
Pakistan are studying in the University of The Punjab. But on the contrary
in the all parts of the country coke is viewed as the partner in the major
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events like Basant and promoter of music thereby making a place in the
hearts of young generation of the society.
TECHNOLOGICAL FACTORS
The making of Coke, Fanta, Diet coke and sprite involves "mixing and
blending, filling and capping ". For this process, concentrate or syrup is
imported from USA and is then mixed in the local plants .Machinery for the
local plants was also imported but now the coca-cola company follows
Local content law as most of the spare parts are locally made. The system
is automated and equipment is fully operational and up-to-dated. In
technology Coca-cola company is far ahead than the several other local
beverage brands of Pakistan. It is a Highly Technical 10 Steps Process.
Which are all done in the local plants using local content law.
DUTIES AND TAXES APPLIED
Duties and Taxes are the tariff barriers for any company to import or
export something to other country. The most important component of
coke is their concentrate which is provided all over the world from USA.
Pakistani Government treats their concentrate under the head of luxuries
and applied second highest duty after tobacco. According to their
spokesman if this duty is removed, then price of coke’s 250ml bottle can
be lessened up to Rs.5.
Laws Abided By & Methods of Conflict Resolution
Coca-cola is one of the oldest multinational corporation, they have a vast
experience of dealing with different governments and different
organizations all over the world. When ever they enter into some country
they made a thorough research work. They analyze the political
restrictions, rules and regulations of doing business, political parties which
can affect policies and policy making authorities. They respect the laws of
host country and design their framework according to the rules and
regulations of the host country.
Methods of Conflict Resolution
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World wide Coca-cola tries to solve any disputes which may arise through
arbitration and they mention this clause in contract that if any dispute
arises, they will go for arbitration but if arbitration does not solve the
problem then they refer their dispute to litigation. They prefer arbitration
because litigation is very expensive and lengthy process; there is fear of
poor image and damaging public relations, fear of unfair treatment in host
country and fear of loss of confidentiality.
As far as Pakistan is concerned up till now no such dispute has arisen in
which they need to go for arbitration. But they go for litigation against
those firms which are involved in using their brand name for fake bottling.
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STRATEGIES TO REDUCE POLITICAL VULNERABILITY
Nowadays political governments are very conscious about foreign
businesses and foreign investments, so they usually have standardized
policies for all the competing businesses; there is no biasness in dealing
with different competing business. But sometimes a situation may arise
due to some political reasons that may create some problems, so coke
deals with such problems strategically.
As we have a example, when Pepsi launch their tin can at Rs.10/-they got
special permission to manufacture tin cans and that was the only plant
which got permission to manufacture cans, as we know that time Pepsi
and Coke are bitter competitors so Coke must go with guns and guns with
Pepsi, they tried to get permission but they failed. So they imported Coke
cans from Dubai at Rs.13/- and sell it for Rs.10/- to compete in the market.
So if some problem arises which can affect their image and that cannot be
solved due to some political and legal problems they solve this
strategically.
As we know that nowadays Pepsi in Pakistan is under the administration
and control of Mr. Hamayun Akhtar who is a Federal Trade Minister of
Pakistan, but nowadays policies are standardized so it doesn’t create any
problems.
Current Strategies Regarding International Operations
One of the reasons of losing their market share in Pakistan in last few
years was their quality. In Pakistan they were operating as franchisee but
now Company has acquired most of the plants except from Peshawar and
Rawalpindi plant now they are very much conscious about their quality
standards and the quality of other two is being controlled by Coca Cola
Exports Corporation.
Another reason was that their backup was not as strong as Pepsi. They
were not getting any kind of help regarding financial problems,
management problems from Coca Cola International. But now most of the
plants are under the control of Company itself and Coke International is
also very keen to raise its market share in Pakistan so they are fully
supporting Coca Cola Beverages Pakistan and Coca Cola Exports
Corporation Pakistan.
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In Pakistan there main focus is on standardized products as Coca Cola,
Sprite, Fanta, and they are going to launch some of new products in next 2
or 3 years.
Adaption and cultural borrowing
Adaption is a key concept in international marketing, and willing to adapt
is a crucial attitude .Adaptation, or at least accommodation, is required on
small matters as well as large ones. Coca-Cola Company recognizes the
need of affirmative action, that is, open tolerance of concept “different
and equal”. Coca-Cola company feels that essential to effective to
Adaption is awareness of its own culture and recognize that differences in
others can cause anxiety, frustration and misunderstanding of the host
intention .The self reference criterion (SRC) is specially operative in
business custom but Coca-Cola company could not indulge its own (SRC)
in others culture it try to adopt the strategies of the host countries where
they are doing business around the world ,it reduce the (SRC) to lower the
barriers of cultural differences . Coca-Cola Company develops an
understanding and willingness to accommodate the differences that
exists. Company is doing a successful business internationally since 1953.
And operating in a home country for more than 50 years it have set up its
strategies to meet the needs of required customer in every way possible
where it is doing business it aware of the possibility of cultural differences
and the probable differences, consequences of failure to adapt, or
accommodate, the seemingly and less variety of customs must be
assessed.
Coca-Cola Company business customs includes imperatives and
adiaphora. Cultural imperatives are the business customs and exceptions
that must be met and conformed to or avoided if relationship is to be
successful. Company knows the best how to do the business at their best.
Human relation, friend ships and or attaining the level of trust are right
tricks to do a business in a home country as well as in a host country.
They that there is no substitute for establishing friend ship in some
cultures before effective business negotiation can begin.
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Company motivate their local agents to make more sales and the
friendship helps establish the right relationship with end users that to
more sales over a longer period of time.
Culture adiaphora relates to the area of behavior or to customs that
cultural aliens may wish to conform or to participate in but that are not
required.
Company feels that such Culture adiaphora has a minute effect on its sale
but it has no longer effects. When an issue arises in a home country about
its penny per bottle is given to the Israel to war against Muslims and mean
while many brands came into existence such as Mecca Cola, Shandy Cola
etc.
They have adapted their company culture according to the external
environment as they are indulge in many community programs such as
scholarship and school funding programs and they have borrow the
culture of Pakistanis. They hire local employees and plan according to the
local environment
PROBLEMS BEING FACED BY COCA-COLA COMPANY
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There are some problems being faced by a company which affects its
business strategies. It is difficult to know where to begin and isolate the
events which shape the business environment.
Distribution
Coca-Cola Company is facing a problem of distribution, as distributors are
expecting more from coco cola to provide an extra distribution channels
which could help them to spread their products at large .Coca-cola
products are some where not available in rural area due to inefficient
distribution system.
Low value of share
Coca-Cola company having a share of about 27% which is lower than its
competitors i.e. Pepsi having market share of 68% involve in more
promotional strategies as compared to Coca-Cola.
Fake Bottling
Fake bottling in Pakistan is one of the major problems being faced by the
company. This problem not only affects the sale volume and profit
margins but also brand value and loyalty of the customers. The
profitability which company gain, ultimately that part of gain goes to fake
bottle producers, who running their business in the name of company
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References :
Google.com
Coca cola Multan ( operational Manager Imran Nawaz)
International business by Griffin Pustay
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